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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Review Questions

Which of the following statements regarding Cisco Brand Resale is NOT correct?

Select the best answer from the choices below.
 
A. Through Cisco Brand Resale, you can receive up to a 25% discount on Cisco services based on your attach rate performance.
B. Cisco Brand Resale for Technical Support Service program eligibility is confined to all partners with a Product System Integrator Agreement.
C. Cisco Brand Resale will be available as of late July 2003.
D. Cisco Brand Resale allows you to package your own services with Cisco service programs to offer complete service solutions to your customers.

 

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