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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Benefits of Shared Support

In summary, the Cisco Shared Support program:

  Offers you the flexibility of choosing the type and level of service that
you need form Cisco.
  May help you improve cash flow, through an annuity-based structure.
  Rewards you based on your performance against metrics.
  Enables you to utilize the Cisco parts-logistics infrastructure to support
specific products or to expand geographical reach.
  Provides you with the opportunity to drive the annual renewal of service
sales and higher margin service business.

For additional information on the Cisco Shared Support program, please stay tuned for more detailed training specific to the program, or contact your Channel Service Account Manager (CSAM).

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