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Module 8: Partner Technical Support Services
Cisco-Brand Deliverables and Services
The majority of the Technical Support Services programs discussed
in the previous module are available through the Cisco Brand Resale
program. These programs include:
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SMARTnet |
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SMARTnet Onsite |
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Software Application Services (SAS) |
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Software Application Services
plus Upgrades (SASU) |
As has already been mentioned, through these programs, your customers
have access to the Cisco four key technical support service components:
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Cisco.com online tools and resources. |
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Access to technical assistance through the
Cisco TAC. |
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Software support. |
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Hardware replacement. |
These key components are the underpinning of Cisco Technical Support
Services programs, and deliver immediate, real-time access to expert
information and assistance through the Cisco electronic delivery
system or through its worldwide network of technical experts.
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