Module 8: Partner Technical Support Services

How is the Cisco Shared Support Program Different From Cisco Brand Resale?

Using the Cisco Shared Support program, qualified partners can utilize a combination of Cisco-provided key service components and their own service offerings to create service programs that best meet the needs of their customers.

While the Cisco Brand Resale program allows partners to resell existing Cisco service programs like SMARTnet and maintain a minimum level of involvement in their customer’s support strategy (should the choose to do so), the Cisco Shared Support program enables the partner to be the primary focal point for their customer and maintain a high level of support involvement, while utilizing key Cisco service offerings “behind the scenes.”

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