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Module 8: Partner Technical Support Services
What is the Cisco Shared Support Program?
Now that you have learned more about the Cisco Brand Resale program,
the next topic you are going to review discusses the other primary
program available within the Partner Technical Support Service portfolio
- the Cisco Shared Support program.
The Cisco Shared Support program is a service program for certified
partners that meet the high standards of the Cisco Shared Support
eligibility requirements and ongoing performance criteria, demonstrating
their ability to sell, renew, and deliver high-quality services
under their own brand.
The Cisco Shared Support program is a service program for certified
partners that meet the high standards of the Cisco Shared Support
eligibility requirements and ongoing performance criteria, demonstrating
their ability to sell, renew, and deliver high-quality service under
their own brand.
In the Cisco Shared Support model, partners are the primary contact
for their customers, selling and delivering their own brand of services
with access to Cisco technical expertise, software support, and
logistics infrastructure.
In addition to selling and delivering services under their own
brand, partners may also see Cisco Brand services under the Cisco
Brand Resale for Technical Support Services Program.
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