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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Benefits of Cisco Brand Resale

A final benefit of the Cisco Brand Resale program is that it enables you to use your resources more effectively.

Because you can rely on Cisco for expertise for specific offerings or in specific geographical areas, you won’t need to hire additional resources. Your existing staff can be redeployed more effectively within your organization because you are relying on Cisco resources to provide high quality service.

The Cisco Brand Resale program is just one example of the Cisco commitment to a strong channel partnership that will help you meet your customers’ service needs and your company’s business goals.


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