Cisco Packaged Contact Center Enterprise

Gegevensbladen en productinformatie

Gegevensbladen

• .

  • Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Meldingen voor End-of-Life en End-of-Sale

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021

Security meldingen

Meldingen uit het veld

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Security Advisories, antwoorden en kennisgevingen

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Release en compatibiliteit

Compatibiliteitsinformatie

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Packaged CCE Software Compatibility Matrix for 11.5(x) 13-Jul-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Packaged CCE Software Compatibility Matrix for 11.0(x) 13-Jul-2017

Releaseopmerkingen

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 23-Jan-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Jun-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 15-Dec-2016

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.0(3) 09-Feb-2018

• Cisco Packaged Contact Center Enterprise 11.0(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution 11.0(2) 01-Jun-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution Release 11.0(1) 14-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise 10.5(1) Release Notes 17-Sep-2015

Referentie

Documentatieroadmaps

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.0(1) 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.5(1) 29-Sep-2017

Licentie-informatie

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise and Packaged Contact Center Enterprise 11.0(1) 30-Jul-2015 (PDF - 17 MB)

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Open Source Used In Cisco Packaged Contact Center Enterprise Release 10.5(1) 30-May-2014 (PDF - 752 KB)

Technische referenties

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 28-Apr-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5 14-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.5(1) 03-May-2018

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 11.0(1) 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(x) 19-Dec-2016

Installeren en upgraden

Installatie- en upgrade-handleidingen

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 09-Jul-2020

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 09-Jul-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1) 22-Dec-2016
  • Enterprise Chat and Email Installation Guide for Packaged Contact Center Enterprise 26-Aug-2016 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 11.0(1) 26-Apr-2017

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x) 26-Apr-2017

Configuratie

Configuratiehandleidingen

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

Configuratievoorbeelden en TechNotes

• Applicable to Multiple Releases

  • Orchestratie voor UCS configureren 11-Oct-2022

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • UCCE\PCCE - procedure voor het verkrijgen en uploaden van Windows-serverzelf-ondertekend of CA-certificaat (certificaatautoriteit) op 2008-servers 16-Aug-2015
• Configuratie en probleemoplossing van CVP slimme licentie op PCCE 12.5 06-May-2021
• Configureer de identiteitsprovider voor Cisco Identity Services om de SSO in te schakelen 24-Apr-2020
• Pane voor uitvoering van PCCE-opdracht begrijpen 22-Apr-2020
• Gadget en gebruikersinterface van derden in PCCE integreren 22-Apr-2020
• FTP-server op PCCE configureren 22-Apr-2020
• Contactcenter met Okta Identity Provider 07-Nov-2017
• PCCE uitgaande optie configureren - Ringback uitschakelen bij overdracht naar Agent voor SIP 30-May-2017

Functiehandleidingen

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 30-Jun-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 11-Sep-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 27-May-2018

Onderhouden en gebruiken

Eindgebruikershandleidingen

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018

Onderhouds- en gebruikshandleidingen

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 04-Jun-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 10-Jun-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 20-Nov-2019
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 17-Sep-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.5(1) 27-Jan-2017
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.5(1) 10-Aug-2016
  • Cisco Packaged Contact Center Enterprise Reporting User Guide Release 11.5(1) 10-Aug-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 11.0(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 11.0(1) 26-Aug-2015
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.0(1) 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 10.5(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 10.5(1) 16-Dec-2014
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.5(1) 04-Jun-2014

Probleemoplossing

TechNotes voor probleemoplossing

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Probleemoplossing Configuratie wijzigen via SPOG op UCS 30-Jan-2023
  • Hybride services van Google CCAI met CCE 10-Feb-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • PCCE-onderdelencertificaat beheren voor SPOG 01-Dec-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Maximale hoeveelheid gegevens die door ICM MDS - bericht kan worden verwerkt 20-May-2020

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Verpakking CCE-oplossing: Procedure voor het verkrijgen en uploaden van CA-certificaten van derden 27-Jun-2018
• Verbeteren van de databaseprestaties voor contactcenters-UCE/PCCE 30-Jan-2023
• Voer CA-ondertekende certificaten in een CCE-oplossing uit 21-Sep-2022
• Sporen instellen en logbestanden verzamelen in CCE 31-Aug-2022
• WISSELEN VAN zelfondertekende certificaten IN EEN PCCE-OPLOSSING 14-Jul-2022
• Probleemoplossing met PCCE - Hoe u FQD van vinnen en CUIC kunt herstellen in Categoriepagina 20-Jan-2021
• Probleemoplossing PCCE 12.0 SPOG-fouten bij bestandsoverdracht 27-May-2020
• Probleemoplossing bij CVP op SPOG dat uit sync blijkt 27-May-2020
• Lokale autorisatie van PCCE configureren 21-Apr-2020
• Probleemoplossing certificaat uitwisseling tussen CVP 12.5 en PCCE 12.0 21-Apr-2020
• Problemen oplossen PCCE kan niet worden aangesloten op SideA of SideB VMware ESXi host 08-May-2019
• Packaged Contact Center Enterprise (PCCE) 11.5 implementatiefaciliteiten op scherm van VM-hosts 25-May-2017
• ADFS/IDs-probleemoplossing en gemeenschappelijke problemen 19-Sep-2016