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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Benefits of Cisco Brand Resale

A second benefit of the Cisco Brand Resale program is that it supports your account control and ownership of your relationship with your customer.

Because you are the expert on your customers’ business requirements and needs, it makes sense that you are the “customer facing” organization that maintains the primary relationship with them.

The Cisco Brand Resale program allows you to decide your level of involvement, so that you can control and own as much of your customers’ relationship as you are comfortable with, while continuing to supply them with the necessary service offerings to ensure their satisfaction.

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