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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5(1)
Série
Cisco Unified Contact Center Express
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Status
Disponível
Pedido da série
Data de lançamento
21-JAN-2020
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Informações importantes
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Conteúdo salvo
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Avisos de segurança recentes
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Security Advisory: Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
Categorias de documento
Avisos de segurança
Configuração
Data sheets e informações sobre o produto
Instalação e atualização
Manutenção e operação
Projeto
Referência
Solução de Problemas
Versão e compatibilidade
Consulte também:
Guias Traduzidos para o Usuário Final
Data sheets e informações sobre o produto
Data sheets
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
01-Aug-2023
Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
17-May-2022
Cisco Unified Contact Center Express 12.5 Data Sheet
28-Jan-2020
Cisco Unified Contact Center Express 12.0(1) Data Sheet
24-Aug-2019
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Express 11.6(2) Data Sheet
16-Aug-2018
Cisco Unified Contact Center Express 11.6 Data Sheet
18-Aug-2017
Cisco Unified Contact Center Express 11.0 Data Sheet
15-Nov-2017
Contact Center Express
Webex Workforce Optimization Data Sheet
29-Jun-2023
Notificações de fim de vida útil e vendas
O mais recente
End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
30-Jun-2025
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
20-Sep-2023
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
04-Jun-2021
Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
25-Jan-2021
End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
01-Jul-2020
End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
02-May-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
14-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
11-Jan-2019
EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
11-Jan-2019
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Avisos de segurança
Field Notices
Cisco Unified Contact Center Express 12.5(1)
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
08-Jun-2022
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
27-Oct-2023
Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
06-Nov-2009
Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
20-Sep-2007
Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
14-Jan-2004
Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
05-Nov-2003
Consultorias, respostas e avisos de segurança
O mais recente
Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
16-Jul-2025
Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
04-Jun-2025
Cisco Unified Communications Products Command Injection Vulnerability
04-Jun-2025
Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
21-May-2025
Cisco Unified Communications Products Privilege Escalation Vulnerability
21-May-2025
Cisco Finesse Web-Based Management Interface Vulnerabilities
14-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
30-Jan-2024
Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
16-Aug-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
30-May-2023
Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
05-Apr-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
02-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
21-Jul-2021
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Versão e compatibilidade
Informação sobre Compatibilidade
Cisco Unified Contact Center Express 12.5(1)
Unified CCX Software Compatibility Matrix for 1251 SU3
17-Jul-2024
Unified CCX Software Compatibility Matrix for 12.5(1)
10-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU2
14-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU1
10-Aug-2023
Release Notes
Cisco Unified Contact Center Express 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
08-May-2023
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Unified Contact Center Express Engineering Specials for Release 12.5(1)
13-Mar-2024
Cisco Unified Contact Center Express Engineering Specials (ES) Information
26-Feb-2020
Referência
Roadmaps de Documentación
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
15-May-2023
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
01-Aug-2020
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Informação
Open Source Used In Cisco Finesse, Release 10.6(1)
15-Dec-2014
(PDF - 2 MB)
Open Source Used In Cisco Unified Contact Center Express 12.0(1)
23-Jun-2019
(PDF - 14 MB)
Open Source Used In Cisco Unified Contact Center Express 11.6(1)
14-Aug-2017
(PDF - 13 MB)
Open Source Used In Cisco Unified Contact Center Express 11.5(1)
22-Aug-2016
(PDF - 16 MB)
Open Source Used In Cisco Unified Contact Center Express 11.0(1)
07-Sep-2015
(PDF - 25 MB)
Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1)
15-Dec-2014
(PDF - 4 MB)
Open Source Used In Unified Contact Center Express, Release 10.5(1)
27-May-2020
(PDF - 6 MB)
Open Source Used In Unified Contact Center Express, Release 10.0(1)
27-May-2020
(PDF - 6 MB)
Referências Técnicas
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
30-Mar-2020
(XLSX - 98 KB)
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
31-Jan-2020
Projeto
Guias de Desenho
Cisco Unified Contact Center Express 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
16-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
28-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
11-Apr-2022
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
01-May-2020
Cisco Unified Contact Center Express Script Repository
04-Feb-2013
(ZIP - 30 MB)
Instalação e atualização
Guias de Instalação e Atualização
Cisco Unified Contact Center Express 12.5(1)
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
31-Jan-2020
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
31-Jan-2021
Getting Started with IP IVR Guide, Release 12.5(1)
29-Jan-2020
Configuração
Notas Técnicas e Exemplos de Configuração
O mais recente
Configurar Outbound Dialer para Progressivo Baseado em Agente do UCCX
18-Oct-2023
Configurar Outbound Dialer para Preditivo Baseado em Agente do UCCX
06-Oct-2023
Configurar gadgets de relatório histórico do CUIC no Cisco Finesse usando gadget de terceiros
21-Sep-2023
Entender o Smart Licensing no Unified Contact Center Express (UCCX)
15-Feb-2023
Configurar o Gerenciamento de Calendário do Unified Contact Center Express
01-Aug-2022
Configurar visualização e limites padrão do relatório do CUIC
24-May-2022
Configurar o modelo UCCX Smart Licensing-Direct
25-Mar-2022
Configurar a extensão compartilhada do agente no UCCX
02-Nov-2021
Integração do gerenciamento da experiência do Webex com o Contact Center Express
30-Jun-2020
Configurar o recurso de extensão e conexão para UCCX
20-May-2020
Configurar script personalizado para o recurso de retorno de chamada no UCCX
20-Feb-2020
Captura de pacotes aprimorada em todos os modelos de dispositivos VOS
25-Jul-2018
Configurar o tratamento pós-chamada no Cisco Unified Contact Center Express (UCCX) 11.0(1) ou posterior
13-Jun-2018
SSO do Contact Center com Provedor de Identidade Okta
07-Nov-2017
Instalar e Configurar o F5 Identity Provider (IdP) para o Cisco Identity Service (IdS) para ativar o SSO
24-Oct-2017
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Guias de Configuração
Cisco Unified Contact Center Express 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
10-Jan-2024
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Feature Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
02-Jul-2020
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
07-May-2023
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
10-Apr-2022
Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
11-Jun-2020
Manutenção e operação
Guias para o Usuário Final
Cisco Unified Contact Center Express 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
13-Sep-2020
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
10-Apr-2022
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
03-Aug-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
31-Jan-2021
Guias de Manutenção e Funcionamento
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
31-Dec-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
20-May-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
31-Jan-2021
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
31-Jan-2020
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
10-Jul-2023
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
Solução de Problemas
Support FAQ
Cisco Unified Contact Center Express 12.5(1)
Entender o suporte para componentes do Contact Center que usam o CentOS
30-Apr-2024
Alterar o estado do agente para "Pronto" depois de não atender uma chamada
29-Nov-2007
Como o IPCC Express funciona com a Mobilidade de Ramal
31-Aug-2006
Como posso aumentar o número de toques no Agent Desktop?
30-Jan-2006
O gadget de serviço de contexto de solução de problemas não mostra um botão Registrar
13-Sep-2017
Notas Técnicas de Troubleshooting
O mais recente
Obtenha versões completas do produto Contact Center
21-Aug-2024
Verifique se a configuração dos prompts TTS não está sendo reproduzida corretamente no idioma chinês
05-Aug-2024
Solucionar problemas comuns do UCCX Finesse e do CUIC
18-Jun-2024
Coletar Capturas de Pacotes no Sistema Operacional do Cliente e do Servidor Windows
25-Apr-2024
Solucionar problemas de falha de backup do UCCX com mensagem de erro
06-Feb-2024
Entender o WebSocket Connection para Finesse
01-Feb-2024
Entender a arquitetura JTAPI e o fluxo de chamadas no UCCX
01-Feb-2024
Entender os níveis de rastreamento do UCCX
21-Nov-2023
Solucionar problemas de logon do agente
29-Jun-2023
Solucione problemas com o alerta CCXToCUICEngineSyncFailed
01-Aug-2022
Solucionar problemas do serviço parcial do subsistema de telefonia CM e do serviço Gerenciador de aplicativos
01-Aug-2022
Use a CLI para coletar registros do Unified Contact Center Express
14-Jul-2022
Solução de problemas de gadgets novos ou personalizados do Finesse
24-May-2022
Solucionar problemas de vulnerabilidade do Apache Log4j na solução Unified Contact Center Express
24-Dec-2021
Alta utilização da CPU Informix
27-Aug-2020
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