Cisco Unified Contact Center Express 12.5(1)

Data sheets

O mais recente

• Cisco Unified Contact Center Express 12.5 SU1 Data Sheet 17-May-2022
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Webex Workforce Optimization Data Sheet 08-Jan-2021
• Cisco Unified Contact Center Express 12.5 Data Sheet 28-Jan-2020
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express Premium 4.5 14-Jan-2019
• Cisco Unified Contact Center Express 8.0 14-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0 14-Jan-2019
• Cisco IPCC Express Features and Specifications 4.0 14-Jan-2019
• Cisco IPCC Express - Standard 4.0 11-Jan-2019
• Cisco Unified Contact Center Express 7.0 11-Jan-2019
• Cisco IPCC Express - Premium 4.0 11-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 8.5 11-Jan-2019

Notificações de fim de vida útil e vendas

O mais recente

• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 30-Apr-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 12.0 for Unified Contact Center Express 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Express 22-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Workforce Optimization 29-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 02-Jul-2020
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019

Field Notices

Cisco Unified Contact Center Express 12.5(1)

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended 08-Jun-2022

Consultorias, respostas e avisos de segurança

O mais recente

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 16-Jun-2021
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 07-Apr-2021
• Cisco Unified Contact Center Express Improper API Authorization Vulnerability 03-Jun-2020
• Cisco Unified Contact Center Express Remote Code Execution Vulnerability 20-May-2020
• Cisco Unified Contact Center Express Privilege Escalation Vulnerability 04-May-2020
• Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability 02-Oct-2019
• Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 21-Aug-2019
• Cisco Unified Intelligence Center Remote File Injection Vulnerability 15-May-2019
• Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability 06-Feb-2019
• Multiple Vulnerabilities in Cisco Unified Contact Center Express 18-Jul-2018
• Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability 15-Nov-2017

Informação sobre Compatibilidade

Cisco Unified Contact Center Express 12.5(1)

• Unified CCX Software Compatibility Matrix for 12.5(1) 02-Sep-2020
• Unified CCX Software Compatibility Matrix for 12.5(1) SU2 18-Jan-2023
• Unified CCX Software Compatibility Matrix for 12.5(1) SU1 30-Jan-2021

Release Notes

Cisco Unified Contact Center Express 12.5(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 26-Jul-2020
• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 10-Apr-2022
• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 29-Jul-2020

Roadmaps de Documentación

Cisco Unified Contact Center Express 12.5(1)

• Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1 31-Jan-2021
• Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) 31-Jan-2020
• Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2 11-Apr-2022
• Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) 01-Aug-2020
• Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2 11-Apr-2022

Informação

• Como mover licenças clássicas do UCCX 11-Feb-2022
• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)
• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)

Referências Técnicas

Cisco Unified Contact Center Express 12.5(1)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 30-Mar-2020
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 17-Mar-2020
• Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 31-Jan-2020

Guias de Desenho

Cisco Unified Contact Center Express 12.5(1)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) 06-Mar-2020
• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 10-Apr-2022
• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1 01-May-2020

Notas Técnicas de Desenho

• Extraia dados XML com a etapa Extract XML Document Data 26-Jan-2005

Guias de Instalação e Atualização

Cisco Unified Contact Center Express 12.5(1)

• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) 18-Sep-2020
• Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) 31-Jan-2020
• Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1 31-Jan-2021
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2 10-Apr-2022
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1 01-Apr-2020
• Getting Started with IP IVR Guide, Release 12.5(1) 29-Jan-2020

Notas Técnicas de Instalação e Atualização

• Editor de CRA do IPCC Express exibe uma paleta em branco na inicialização 23-Aug-2006
• Use Cisco CRS Clients com Microsoft Windows XP SP2 01-Aug-2007

Notas Técnicas e Exemplos de Configuração

O mais recente

• Entender o Smart Licensing no Unified Contact Center Express (UCCX) 15-Feb-2023
• Configurar o Gerenciamento de Calendário do Unified Contact Center Express 01-Aug-2022
• Configurar exibição padrão e limites do relatório CUIC 24-May-2022
• Configurar o modelo UCCX Smart Licensing-Direct 25-Mar-2022
• Configurar a extensão compartilhada do agente no UCCX 02-Nov-2021
• Configurar o provedor de identidade do Cisco Identity Service para ativar o SSO 24-Aug-2021
• Integração do gerenciamento da experiência do Webex com o Contact Center Express 30-Jun-2020
• Configurar o recurso de extensão e conexão para UCCX 20-May-2020
• Configurar script personalizado para o recurso de retorno de chamada no UCCX 20-Feb-2020
• Guia de gerenciamento de certificado da solução UCCX 15-Jan-2019
• Captura de pacote de informação aumentada em todos os modelos do dispositivo VOS 25-Jul-2018
• Configurar o tratamento pós-chamada no Cisco Unified Contact Center Express (UCCX) 11.0(1) ou posterior 13-Jun-2018
• Centro de contato SSO com o fornecedor da identidade de Okta 07-Nov-2017
• Instale e configurar o fornecedor da identidade F5 (IdP) para o serviço da identidade de Cisco (IdS) para permitir o SSO 24-Oct-2017
• Instale e configurar o fornecedor da identidade do Shibboleth (IdP) para o serviço da identidade de Cisco (IdS) para permitir o SSO 13-Aug-2017

Guias de Configuração

Cisco Unified Contact Center Express 12.5(1)

• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) 09-Mar-2020
• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 31-Jan-2021
• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 10-Apr-2022

Feature Guides

Cisco Unified Contact Center Express 12.5(1)

• Cisco Unified Contact Center Express Features Guide, Release 12.5(1) 02-Jul-2020
• Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2 10-Apr-2022
• Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1 11-Jun-2020

Guias para o Usuário Final

Cisco Unified Contact Center Express 12.5(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) 31-Jan-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 10-Apr-2022
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1 03-Aug-2020
• Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) 08-Mar-2020
• Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1 03-Apr-2020

Guias de Manutenção e Funcionamento

Cisco Unified Contact Center Express 12.5(1)

• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1 31-Dec-2020
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) 20-May-2020
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2 11-Apr-2022
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1 31-Jan-2021
• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) 31-Jan-2020

Notas Técnicas de Manutenção e Funcionamento

• UCCX 8.0: Como ativar os avisos franceses para TAPS 11-Jul-2011

Support FAQ

• A alteração da senha do administrador local no Cisco IP ICD Server causa problemas no aplicativo? 19-Oct-2005
• Alterar a senha do administrador local no servidor IP IVR 20-Jul-2006
• Alterar o estado do agente para "Pronto" depois de não atender uma chamada 29-Nov-2007
• Como configuro um pop-up de tela de dados corporativos? 02-May-2008
• Como faço o download do Cisco IPCC Express versão 3.0(3)? 19-Oct-2005
• Como o IPCC Express funciona com a Mobilidade de Ramal 31-Aug-2006
• Como posso aumentar o número de toques no Agent Desktop? 30-Jan-2006
• O Cisco Agent Desktop pode coexistir com o Novell Netware Client em um sistema operacional Microsoft Windows? 14-Mar-2006
• O Cisco CRA Administrator permite que os usuários acessem vários repositórios? 19-Oct-2005
• O que significa o número da duração média de conversa e da duração média de espera nas estatísticas do ICD IP da Cisco? 18-Oct-2005
• Perguntas frequentes sobre IP/IVR do IPCC Express 14-Dec-2011
• Perguntas frequentes sobre suporte ao supervisor móvel 21-Jul-2009
• Pesquise defeitos o dispositivo do serviço do contexto que não mostra um botão do registro 13-Sep-2017
• Relatórios de histórico para perguntas frequentes sobre o IPCC Express 03-Aug-2010

Notas Técnicas de Troubleshooting

O mais recente

• Solucionar problemas comuns do UCCX Finesse e do CUIC 16-Feb-2023
• Solucione problemas com o alerta CCXToCUICEngineSyncFailed 01-Aug-2022
• Solucionar problemas do serviço parcial do subsistema de telefonia CM e do serviço Gerenciador de aplicativos 01-Aug-2022
• Use a CLI para coletar registros do Unified Contact Center Express 14-Jul-2022
• Solução de problemas de logon do agente UCCX 06-Jun-2022
• Solução de problemas de gadgets novos ou personalizados do Finesse 24-May-2022
• Solucionar problemas de vulnerabilidade do Apache Log4j na solução Unified Contact Center Express 24-Dec-2021
• Alta utilização da CPU Informix 27-Aug-2020
• Finesse Integração de cliente terceirizado com SSO 11-Jun-2020
• Entender o algoritmo para determinar o domínio em cenários de failover do UCCX 18-May-2020
• Mensagem de erro "Error while Handling The Input Request" (Erro ao manipular a solicitação de entrada) ao configurar o CRS 08-Jan-2020
• Como usar a etapa Obter informações da sessão no UCCX para coletar o número da conta em uma chamada IVR 17-Jul-2019
• Solucionar problemas de erro do Finesse "SSLPeerUncheckedException" para gadgets hospedados em servidores assinados por CA 15-Jul-2019
• Configurar Layouts de Variável de Chamada Personalizada do UCCX para Finesse Desktop e FIPPA 25-Mar-2019
• UCCX e SocialMiner: Integração do Facebook Messenger e análise de log de classificação pós-bate-papo 25-Jan-2019

Guias Traduzidos para o Usuário Final

• Cisco Agent Desktop Quick Reference CAD 6.4 for Unified CM - Italian 01-Jun-2007 (PDF - 589 KB)
• Cisco CRS Historical Reports User Guide 5.0(1) - Italian 29-May-2007 (PDF - 2 MB)
• Cisco CRS Historical Reports User Guide 5.0(1) - Simplified Chinese 29-May-2007 (PDF - 2 MB)