Cisco Packaged Contact Center 11.6(2)

Data sheets

.

• Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Notificações de fim de vida útil e vendas

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

French - Canadian

• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016

Field Notices

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Consultorias, respostas e avisos de segurança

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Release Notes

Cisco Packaged Contact Center 11.6(2)

• Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

Informação

Cisco Packaged Contact Center 11.6(2)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)

Notas Técnicas e Exemplos de Configuração

• Centro de contato SSO com o fornecedor da identidade de Okta 07-Nov-2017
• Compreender o painel de execução do comando PCCE 22-Apr-2020
• Configurar a Opção de Saída PCCE - Desabilitar o Toque de Retorno Quando Transferido para o Agente para SIP 30-May-2017
• Configurar o provedor de identidade do Cisco Identity Service para ativar o SSO 24-Aug-2021
• Configurar servidor FTP em PCCE 22-Apr-2020
• Configure e solucione problemas da licença inteligente CVP no PCCE 12.5 06-May-2021
• Integre o gadget de terceiros e a interface do usuário ao PCCE 22-Apr-2020

Guias de Configuração

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

Notas Técnicas de Troubleshooting

• A empresa empacotada do Contact Center (PCCE) 11.5 erros do desenvolvimento no VM hospeda a tela 25-May-2017
• Certificados com assinatura automática do Exchange em uma solução PCCE 21-Apr-2020
• Configurar autorização local PCCE 21-Apr-2020
• Identificar e Solucionar Problemas de Troca de Certificados entre CVP 12.5 e PCCE 12.0 21-Apr-2020
• Implementar certificados de CA assinados em uma solução CCE 30-Aug-2021
• Solucionar problemas do CVP no SPOG que aparece fora de sincronismo 27-May-2020
• Solucionar problemas do PCCE - Como restaurar o FQDN do Finesse e do CUIC na página de inventário 20-Jan-2021
• Solução de problemas de PCCE incapaz de se conectar ao host ESXi do SideA ou do SideB 08-May-2019
• Troubleshooting de Falha de Transferência de Arquivo SPOG PCCE 12.0 27-May-2020
• Troubleshooting e problemas comuns ADFS/IdS 19-Sep-2016