Fazer download de logs de servidores VOS em uma solução CCE

Introdução

Este documento descreve os comandos usados para fazer o download de logs de vários VOSs (Voice Operating Systems, sistemas operacionais de voz) em um ambiente CCE (Contact Center Enterprise).

Pré-requisitos

Requisitos

A Cisco recomenda que você tenha conhecimento destes tópicos:

• Cisco Unified Contact Center Enterprise (UCCE)
• Cisco Packaged Contact Center Enterprise (PCCE)

Componentes Utilizados

As informações neste documento são baseadas nestas versões de software e hardware:

• Cisco Finesse
• Cisco Unified Intelligence Center (CUIC)
• Cisco Live Data
• Cisco Identity Server (IdS)
• Cisco Virtualized Voice Browser (VVB)
• Cisco Cloud Connect
• Plataforma Cisco Customer Collaboration (CCP) - Anteriormente conhecida como SocialMiner

As informações neste documento foram criadas a partir de dispositivos em um ambiente de laboratório específico. Todos os dispositivos utilizados neste documento foram iniciados com uma configuração (padrão) inicial. Se a rede estiver ativa, certifique-se de que você entenda o impacto potencial de qualquer comando.

Servidor Finesse

Os registros do Finesse podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI
• Navegador da Web

Usando RTMT

Link de download da RTMT para o Finesse

• https://<Finesse_IP>:8443/plugins/CcmServRtmtPlugin.exe

Usando CLI

Cisco Finesse Client Logs
file get activelog /desktop/logs/clientlogs

Cisco Finesse Database
file get activelog /desktop/logs/db

Cisco Finesse Desktop Webservices
file get activelog /desktop/logs/webservices

Cisco Finesse IPPA
file get activelog /desktop/logs/fippa

Cisco Finesse Notification Service
file get activelog /desktop/logs/openfire

Cisco Finesse Realm
file get activelog /desktop/logs/realm

Cisco Finesse Tomcat
file get activelog /desktop/logs/tomcat

Usando um navegador da Web

Logs de clientes do Cisco Finesse

• https://<Finesse_IP>:8445/finesse/logs/clientlogs

Banco de dados do Cisco Finesse

• https://<Finesse_IP>:8445/finesse/logs/db

Serviços da Web do Cisco Finesse Desktop

• https://<Finesse_IP>:8445/finesse/logs/webservices/

IPPA Cisco Finesse

• https://<Finesse_IP>:8445/finesse/logs/fippa

Serviço de notificação Cisco Finesse

• https://<Finesse_IP>:8445/finesse/logs/openfire/

Território do Cisco Finesse

• https://<Finesse_IP>:8445/finesse/logs/realm

Cisco Finesse Tomcat

• https://<Finesse_IP>:8445/finesse/logs/tomcat

Servidor CUIC

Os logs do CUIC podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download RTMT para CUIC

• Faça login na página CUIC OAMP (https://<cuic-IP>/oamp/Main.jsp) e navegue até: Ferramentas >> Baixar plug-in RTMT

Usando CLI

Intelligence Center OAMP Service
file get activelog cuic/logs/oamp/ recurs compress

Intelligence Center Perfmon Service
file get activelog cuic/logs/perfmon/ recurs compress

Intelligence Center Reporting Service (Combined - Reporting Service & CUIC Tomcat)
file get activelog cuic/logs/ recurs compress

// Just the 'Intelligence Center Reporting Service' logs
file get activelog cuic/logs/cuic/ recurs compress

// Just the 'CUIC Tomcat' logs
file get activelog cuic/logs/cuicsrvr/ recurs compress

Intelligence Center Serviceability Service
file get activelog cuic/logs/jmx/ recurs compress

Servidor de Dados ao Vivo

Os logs de dados dinâmicos podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download da RTMT para Live Data:

• https://<LiveData_IP>:8443/plugins/CcmServRtmtPlugin.exe

Usando CLI

CCE Live Data ActiveMQ
file get activelog livedata/logs/livedata-activemq

CCE Live Data Cassandra Service
file get activelog livedata/logs/livedata-cassandra

CCE Live Data NGINX Service
file get activelog livedata/logs/livedata-nginx

CCE Live Data Socket.IO Service
file get activelog livedata/logs/socketio-service

CCE Live Data Storm Services
file get activelog livedata/logs/livedata-storm

CCE Live Data Web Service
file get activelog livedata/logs/livedata-web

CCE Live Data Zookeeper Service
file get activelog livedata/logs/livedata-zookeeper

LiveData (All of the above combined)
file get activelog livedata/logs/ recurs compress

Servidor IdS

Os logs de IdS podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download RTMT para IdS

• https://<IdS_IP>:8443/plugins/CcmServRtmtPlugin.exe

Usando CLI

Cisco Identity Service
file get activelog ids/log/ recurs compress

Servidor VVB

Os registros VVB podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download RTMT para VVB

• Faça login na página VVB Administration (https://<vvb-IP>/appadmin/) e navegue para Tools >> Plug-ins >> Cisco Unified Real-Time Monitoring Tool for Windows

Usando CLI

Administration
file get activelog /uccx/log/MADM recurs compress

Cluster View Daemon
file get activelog /uccx/log/MCVD recurs compress

Engine
file get activelog /uccx/log/MIVR recurs compress

Database
file get activelog /uccx/log/db recurs compress
file get activelog /uccx/log/out_UccxDB*

DB Perfmon Counter Service
file get activelog /uccx/log/perfmon recurs compress

SNMP Java Adapter
file get activelog /uccx/log/out_jsadkagt*

Voice Subagent
file get activelog /uccx/log/SNMP recurs compress
file get activelog /uccx/log/out_uccxagt*

SpeechServer
file get activelog speechserver/logs/SpeechServer

Servidor Cloud Connect

Os logs do Cloud Connect podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download da RTMT para o Cloud Connect:

• https://<Cloud-Connect_IP>:8443/plugins/CcmServRtmtPlugin.exe

Usando CLI

Refer the following document - Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222318-manage-container-services-and-collect-cl.html

Servidor CCP - antigo SocialMiner

Os registros de CCP podem ser coletados usando:

• Ferramenta de monitoramento em tempo real (RTMT)
• Comandos CLI

Usando RTMT

Link de download RTMT para CCP

• Faça login na página de administração do CCP (https://<ccp-IP>/administration.jsp) e navegue até Administração >> Download RTMT

Usando CLI

CCP Chat Gateway Service
file get activelog mmca/logs/ccp-chat-gateway/*

CCP Datastore Service
file get activelog mmca/logs/ccp-ds-storage/*

CCP Indexer Service
file get activelog mmca/logs/ccp-ds-indexer/*

CCP ORM Service
file get activelog mmca/logs/orm/*

CCP Public REST API
file get activelog mmca/logs/ccppublicapps/*

CCP REST API
file get activelog mmca/logs/ccpapi/*

CCP Runtime Service
file get activelog mmca/logs/runtime/*

CCP XMPP Server Service
file get activelog mmca/logs/ccp-xmpp-server/*

CCP Tomcat
file get activelog mmca/logs/tomcat/*

Logs do Webproxy

• arquivo get ativelog /webproxy/webproxy_cli.log
• arquivo get ativelog /webproxy/error.log
• arquivo get ativelog /webproxy/webproxy_launcher.log

file list ativelog /webproxy/*

• error.log
• webproxy_cli.log
• webproxy_launcher.log

Logs da plataforma

Tomcat de plataforma

• arquivo obter ativelog tomcat/logs recurs compress

Instalação

• file get install system-history.log
• arquivo obter install_log*
• instalação de lista de arquivos /*

• file list install /* date detail (este comando lista os arquivos no diretório de instalação juntamente com os detalhes de data e hora)

Replicação

• file get ativelog cm/trace/dbl/*dbl_repl_cdr*
• arquivo get ativelog cm/trace/dbl/sdi/replication_scripts_output.log

Captura de pacotes VOS 

Initiate the packet capture
utils network capture eth0 file vos-pcap count 10000000 size all
OR
utils network capture-rotate eth0 file vos-pcap count 1000000 size all [for log-rotate]

List packet captures
file list activelog platform/cli/*.cap*

Download the packet capture
file get activelog /platform/cli/vos-pcap.cap

Cisco Unified Call Manager (CUCM) e outros registros de plataforma

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html

Informações Relacionadas

Guia de design da solução CCE

PCCE 12.6(2) - Guia de recursos

UCCE 12.6(2) - Guia de recursos

Suporte Técnico e Documentação - Cisco Systems