Cisco Unified Contact Center Enterprise
| Visão geral | Resumo do produto |
|---|---|
| Status | Disponível Pedido da série |
| Data de lançamento da série | 17-JUN-2002 |
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Feedback-
- Unified Contact Center Enterprise 12.0(1)
Status: Fim do suporte | Data do fim do suporte: 30-Apr-2024
- Unified Contact Center Enterprise 12.5(1)
Status: Não pode ser solicitado | Data do fim do suporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.5(2)
Status: Não pode ser solicitado | Data do fim do suporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(1)
Status: Não pode ser solicitado | Data do fim do suporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(2)
Status: Não pode ser solicitado | Data do fim do suporte: 31-Dec-2027
- Unified Contact Center Enterprise 15.0(1)
Status: Disponível | Data de lançamento: 28-Apr-2025
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Principais resultados da pesquisa
Informações importantes
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Avisos de segurança recentes
- 18-Mar-2026
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
- 21-May-2025
Categorias de documento
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Data sheets e informações sobre o produto
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Notificações de fim de vida útil e vendas
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Avisos de segurança
Boletins
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
Consultorias, respostas e avisos de segurança
- Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
Field Notices
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Versão e compatibilidade
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Informação sobre Compatibilidade
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Release Notes
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Referência
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Cisco Unified Contact Center Enterprise 12.0(1)
Informação
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
Referências Técnicas
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Roadmaps de Documentación
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Projeto
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
Guias de Desenho
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Instalação e atualização
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1)
- Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1)
- Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Guias de Instalação e Atualização
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Instale o Tomcat no UCCE com o utilitário Install Tomcat
- Cisco unificou o gerente da interação da Web e do email: Incapaz de instalar ou configurar componentes secundários da Web/aplicativo e do arquivo
Notas Técnicas de Instalação e Atualização
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Configuração
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Feature Guides
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
Guias de Configuração
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Guias de Programação
- Configurar o Cisco Webex AI Agent para CCE
- Configurar trabalhos de limpeza perdidos em servidores de banco de dados CCE
- Configurar respostas e transcrições de chamadas do agente CCE com o Google Agent Assist
- Configurar ECE para desativar opções de engajamento alternativo
- Configurar o conector baseado em nuvem de voz do agente virtual do CCE
- Configurar e solucionar problemas do CCE Virtual Assistant Voice
- Configurar respostas do Agente CCE e transcrições de chamadas
- Configurar Reserva de Licença Específica da Licença Inteligente
- Certificados com assinatura automática do Exchange em uma solução UCCE 12.6
- Configurar Contact Center Enterprise Virtual Agent Voice com Dialogflow CX
- Configurar Logon Único do UCCE com o Azure Cloud Integration SAML 2.0
- Configurar o nome alternativo do assunto do multiservidor assinado pela CA em sistemas CVOS
- Configurar o RTP seguro no Contact Center Enterprise
- Configurar a sinalização SIP segura no Contact Center Enterprise
- Configurar orquestração para UCCE
Notas Técnicas e Exemplos de Configuração
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Manutenção e operação
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Guias de Manutenção e Funcionamento
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Apple Messages for Business Integration with Webex Connect User Guide (PDF - 1 MB)
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
Guias para o Usuário Final
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Cisco Unified Contact Center Enterprise 12.6(2)
- Solucionar problemas do CCE com consultas
- Entenda as melhorias de segurança do UCCE 12.5
Notas Técnicas de Manutenção e Funcionamento
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Solução de Problemas
- Solucionar problemas de logon único do CCE com o Identity Service (IdS) - Gerenciamento de certificados
- Configurar e solucionar problemas de Live Data em um ambiente UCCE
- Solucionar problemas comuns observados em um ambiente CCE durante a integração com o Webex Connect
- Fazer download de logs de servidores VOS em uma solução CCE
- Obtenha versões completas do produto Contact Center
- Solucione problemas de falha de atualização do Tomcat para CSCwk81097
- Solucionar problemas de logon único do CCE com gerenciamento de certificado do Identity Service (IdS)
- Coletar Capturas de Pacotes no Sistema Operacional do Cliente e do Servidor Windows
- Identificar e Solucionar Problemas de Chamada e Variáveis ECC
- Rastrear Eventos de Roteamento de Tarefas em um Ambiente Corporativo do Contact Center
- Certificados com assinatura automática do Exchange em uma solução UCCE
- Entender as alterações sobre CALLGUID no CCE
- Solucionar problemas e rastrear chamadas de agentes de conferência em JTAPI GW
- Solucionar problemas do CCE quando qualquer outro serviço estiver utilizando uma porta ICM
- Configurar e solucionar problemas de RONA com CCE CVP
Notas Técnicas de Troubleshooting
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Applicable to Multiple Releases
Support FAQ
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Material
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