Cisco Unified Intelligence Center

Data sheets e informações sobre o produto

Data sheets

• Cisco Unified Intelligence Center 11.0 Data Sheet

Notificações de fim de vida útil e vendas

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)

Avisos de segurança

Consultorias, respostas e avisos de segurança

• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Request Forgery Vulnerability
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Scripting Vulnerability
• Cisco Unified Intelligence Center (CUIC) Software Unauthenticated User Account Creation Vulnerability
• Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
• Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
• Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
• Cisco Unified Intelligence Center Remote File Injection Vulnerability
• Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
• Cisco Unified Intelligence Center User Interface Cross-Site Request Forgery Vulnerability
• GNU Bash Environment Variable Command Injection Vulnerability
• GNU glibc gethostbyname Function Buffer Overflow Vulnerability

Field Notices

• Cisco Unified Intelligence Center 11.5(1)

  • Field Notice: FN - 64314 - Update to Historical Reporting User Password Breaks CUIC for UCCX

• Cisco Unified Intelligence Center 10.5(1)

  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670

• Cisco Unified Intelligence Center 10.0(1)

  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670

• Cisco Unified Intelligence Center 9.1(1)

  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
• Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
• Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products
• Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided

Versão e compatibilidade

Release Notes

• Cisco Unified Intelligence Center 12.5(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1

• Cisco Unified Intelligence Center 10.5(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 10.5(1)

• Cisco Unified Intelligence Center 10.0(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 10.0(1)

• Cisco Unified Intelligence Center 9.1(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 9.1(1)
• Release Notes for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 369 KB)
• Release Notes for Cisco Unified Intelligence Suite, Release 7.5(1) (PDF - 245 KB)

Referência

Informação

• Cisco Unified Intelligence Center 12.5(1)

  • UnifiedIntelligenceCenter125v10 (PDF - 18 MB)

• Cisco Unified Intelligence Center 12.0(1)

  • Open Source Used In Cisco Unified Intelligence Center 1201 (PDF - 12 MB)

• Cisco Unified Intelligence Center 11.6(1)

  • Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) (PDF - 12 MB)

• Cisco Unified Intelligence Center 11.5(1)

  • Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) (PDF - 11 MB)

• Cisco Unified Intelligence Center 11.0(1)

  • Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) (PDF - 8 MB)

• Cisco Unified Intelligence Center 10.5(1)

  • Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) (PDF - 117 KB)

• Cisco Unified Intelligence Center 10.0(1)

  • Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) (PDF - 5 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 8.0(3) (PDF - 712 KB)
• Open Source Used In Cisco Unified Intelligence Center Release 8.0(2) (PDF - 2 MB)

Referências Técnicas

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Bandwidth Calculator 11.0(1) and later
• Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0)

Roadmaps de Documentación

• Cisco Unified Intelligence Center 12.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 12.5

• Cisco Unified Intelligence Center 12.0(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.0(1)

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 10.5(1)

Projeto

Guias de Desenho

• Cisco Unified Intelligence Center 12.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.5
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 11.0(1)

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.5(1)
  • Hardware and System Software Specification (Bill of Materials), Release 10.5(1)

• Cisco Unified Intelligence Center 10.0(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.0(1)
  • Hardware and System Software Specification (Bill of Materials), Release 10.0(1)

• Cisco Unified Intelligence Center 9.1(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 9.1(1)
  • Hardware and System Software Specification (Bill of Materials), Release 9.1(1)
• Cisco Unified Intelligence Center Bill of Materials, Release 8.0(x) (Updated May 2010) (PDF - 133 KB)

Instalação e atualização

Guias de Instalação e Atualização

• Cisco Unified Intelligence Center 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 11.0(1)

• Cisco Unified Intelligence Center 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.5(1)

• Cisco Unified Intelligence Center 10.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)

• Cisco Unified Intelligence Center 9.1(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 9.1(1)
• Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 2 MB)
• Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.0(3) (PDF - 2 MB)
• Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 8.0(2) (PDF - 2 MB)
• Migration Guide for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 2 MB)

Configuração

Guias de Configuração

• Cisco Unified Intelligence Center 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)

Notas Técnicas e Exemplos de Configuração

• Cisco Unified Intelligence Center 11.6(1)

  • Configurar a coleção baseada programação do relatório no centro unificado da inteligência
• A configuração do equilibrador da carga de Citrix NetScaler para Cisco unificou o centro da inteligência (CUIC)
• Como configurar o dispositivo vivo dos dados da fila da precisão em PCCE 10.5
• Como configurar permissões básicas do relatório para um usuário LDAP em CUIC
• Configurar o certificado assinado CA através do CLI no sistema operacional da Voz de Cisco (VOS)
• Elevação CUIC de um autônomo ao desenvolvimento co-residente CUIC/LD/IdS
• Pesquise defeitos o centro unificado Cisco da inteligência (CUIC) Permalink com navegador integrado 11 no Cisco Agent Desktop (CAD) 10.0(x)
• Relatórios da importação em IC unificado que relata o aplicativo
• Solução unificada CCE: Procedimento para obter e transferir arquivos pela rede certificados de CA da terceira (versão 11.x)

Manutenção e operação

Guias de Manutenção e Funcionamento

• Cisco Unified Intelligence Center 12.5(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.0(1)

• Cisco Unified Intelligence Center 10.5(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.5(1)
  • Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.5(1)

• Cisco Unified Intelligence Center 10.0(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.0(1)
  • Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.0(1)

• Cisco Unified Intelligence Center 9.1(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 9.1(1)

Guias para o Usuário Final

• Cisco Unified Intelligence Center 12.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 12.5(1)
  • Cisco Unified Intelligence Center User Guide, Release 12.5(1)

• Cisco Unified Intelligence Center 12.0(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 12.0(1)
  • Cisco Unified Intelligence Center User Guide, Release 12.0(1)

• Cisco Unified Intelligence Center 11.6(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 11.6(1)
  • Cisco Unified Intelligence Center User Guide, Release 11.6(1)

• Cisco Unified Intelligence Center 11.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide Release 11.5 (1)
  • Cisco Unified Intelligence Center User Guide, Release 11.5(1)

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 11.0(1)
  • Cisco Unified Intelligence Center User Guide, Release 11.0(1)

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 10.5(1)
  • Cisco Unified Intelligence Center User Guide, Release 10.5(1)

• Cisco Unified Intelligence Center 10.0(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 10.0(1)
  • Cisco Unified Intelligence Center User Guide, Release 10.0(1)

• Cisco Unified Intelligence Center 9.1(1)

  • User Guide for the Cisco Unified Intelligence Center Reporting Application, Release 9.1(1)

Notas Técnicas de Manutenção e Funcionamento

• Cisco Unified Intelligence Center 11.6(1)

  • Como atualizar a lista e o sincronizar do equipe de agente em CUIC
  • Pesquise defeitos: Não pode salvar o relatório editado para a distribuição da resposta do abandono da fila da precisão histórica
• Removal of Retired Datasource from Cisco Unified Intelligence Center (CUIC)

Solução de Problemas

Notas Técnicas de Troubleshooting

• Cisco Unified Intelligence Center 11.6(1)

  • Como recolher logs para CUIC, dados vivos e IDS
  • Configurar CUIC para atribuir permissões para relatar usuários
  • Configurar CUIC para mudar a posse dos relatórios/painéis

• Cisco Unified Intelligence Center 10.5(1)

  • Pesquise defeitos o dispositivo unificado Cisco do centro da inteligência (CUIC) sobre o HTTPS na fineza
• A importação CUIC de inventários de estoque UCCE falha com a permissão SELETA negada no objeto
• Apoio do SHA-256 para UCCX
• CUIC 8.5: Incapaz de exportar os relatórios para Excel
• Como determinar o número de usuários do relatório entrou atualmente em CUIC
• Como verificar a versão dos relatórios conservados em estoque CUIC
• Desenvolvimento dos dados do cisco live para o ambiente de laboratório
• Erro da infraestrutura da Mensagem CUIC XMPP em relatórios vivos dos dados
• O Web page CUIC não carrega em IE 11 após a instalação do Microsoft KB3161608/KB3161639
• Pesquise defeitos a falha da integração do usuário UCCE no server CUIC
• Pesquise defeitos as comunicações unificadas (UC), NON-UC, e Co-residência da terceira das máquinas virtuais (VMs)
• Pesquise defeitos coleções “nenhuns disponível” indicado para o administrador não-padrão no server CUIC

Support FAQ

• Estado “desconhecido” do indicador da administração CUIC para todos os Nós na página de Control Center

Documentos traduzidos

Guias Traduzidos para o Usuário Final

• Cisco Unified Intelligence Center 10.0(1)

  • Ajuda on-line de aplicativos do Cisco Unified Intelligence Center (PDF - 3 MB)