Cisco Unified Intelligence Center

Data sheets e informações sobre o produto

Data sheets

• Cisco Unified Intelligence Center 11.0 Data Sheet 10-Jul-2017

Notificações de fim de vida útil e vendas

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

Avisos de segurança

Consultorias, respostas e avisos de segurança

• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 16-Jun-2021
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 07-Apr-2021
• Cisco Unified Intelligence Center Remote File Injection Vulnerability 15-May-2019
• Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability 06-Feb-2019
• Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability 23-Jan-2019
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center User Interface Cross-Site Request Forgery Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 06-Sep-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Scripting Vulnerability 05-Oct-2016
• Cisco Unified Intelligence Center (CUIC) Software Unauthenticated User Account Creation Vulnerability 05-Oct-2016
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Request Forgery Vulnerability 05-Oct-2016

Field Notices

• Cisco Unified Intelligence Center 11.5(1)

  • Field Notice: FN - 64314 - Update to Historical Reporting User Password Breaks CUIC for UCCX 08-Aug-2017

• Cisco Unified Intelligence Center 10.5(1)

  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670 14-Jun-2017

• Cisco Unified Intelligence Center 10.0(1)

  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670 14-Jun-2017

• Cisco Unified Intelligence Center 9.1(1)

  • Field Notice: FN - 63387 - UCS B-Series and C-Series Servers Log Memory Errors due to Intel 5600 Erratum Issue - BIOS/Firmware Upgrade Recommended 22-Jan-2021
  • Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670 14-Jun-2017
• Field Notice: FN - 72088 - Specific Releases of Cisco Unified Intelligence Center Affected by Adobe Flash End-of-Life - Software Upgrade Recommended 04-Mar-2021
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided 17-Nov-2017
• Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided 11-Oct-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

Versão e compatibilidade

Release Notes

• Cisco Unified Intelligence Center 12.5(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 26-Jul-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1 31-Mar-2017

• Cisco Unified Intelligence Center 10.5(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 10.5(1) 29-Sep-2017

• Cisco Unified Intelligence Center 10.0(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 10.0(1) 20-Dec-2013

• Cisco Unified Intelligence Center 9.1(1)

  • Release Notes for Cisco Unified Intelligence Center, Release 9.1(1) 06-Mar-2013

Referência

Informação

• Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) 15-Jun-2020 (PDF - 117 KB)
• Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) 07-Jan-2019 (PDF - 12 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) 11-Aug-2017 (PDF - 12 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) 23-Aug-2016 (PDF - 11 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) 07-Sep-2015 (PDF - 8 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) 24-Dec-2013 (PDF - 5 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 8.0(3) 18-Jan-2011 (PDF - 712 KB)
• Open Source Used In Cisco Unified Intelligence Center Release 8.0(2) 22-Jul-2010 (PDF - 2 MB)

Referências Técnicas

• Cisco Unified Intelligence Center 12.6(1)

  • Cisco Unified Intelligence Center Bandwidth Calculator, Release 12.6(1) 07-Apr-2021

• Cisco Unified Intelligence Center 12.5(1)

  • Cisco Unified Intelligence Center Bandwidth Calculator, Release 12.5(1) 01-Jun-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Cisco Unified Intelligence Center Bandwidth Calculator, Release 12.0(1) 16-Jun-2020

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Bandwidth Calculator 11.0(1) and later 27-Aug-2015
• Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0) 24-Apr-2017

Roadmaps de Documentación

• Cisco Unified Intelligence Center 12.6(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 12.6(1) 10-May-2021

• Cisco Unified Intelligence Center 12.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 12.5(1) 31-Jan-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Documentation Guide, Release 10.5(1) 29-Sep-2017

Projeto

Guias de Desenho

• Cisco Unified Intelligence Center 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6 22-Mar-2019
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.5 03-May-2018
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 11.0(1) 27-Aug-2015

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.5(1) 28-Jan-2015
  • Hardware and System Software Specification (Bill of Materials), Release 10.5(1) 18-Sep-2014

• Cisco Unified Intelligence Center 10.0(1)

  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.0(1) 20-Dec-2013
  • Hardware and System Software Specification (Bill of Materials), Release 10.0(1) 18-Dec-2013

• Cisco Unified Intelligence Center 9.1(1)

  • Hardware and System Software Specification (Bill of Materials), Release 9.1(1) 07-Mar-2013
  • Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 9.1(1) 07-Mar-2013

Instalação e atualização

Guias de Instalação e Atualização

• Cisco Unified Intelligence Center 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.6(1) 07-Apr-2021

• Cisco Unified Intelligence Center 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.5(1) 31-Jan-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.0(1) 11-Jan-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.6(1) 24-Aug-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 11.0(1) 27-Aug-2015

• Cisco Unified Intelligence Center 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.5(1) 18-Jun-2014

• Cisco Unified Intelligence Center 10.0(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1) 12-Dec-2013

• Cisco Unified Intelligence Center 9.1(1)

  • Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 9.1(1) 12-Apr-2013

Configuração

Guias de Configuração

• Cisco Unified Intelligence Center 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1) 27-Aug-2015
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

Notas Técnicas e Exemplos de Configuração

• Cisco Unified Intelligence Center 11.6(1)

  • Configurar a coleção baseada programação do relatório no centro unificado da inteligência 08-May-2019
• Como configurar permissões básicas do relatório para um usuário LDAP em CUIC 24-Apr-2020
• Elevação CUIC de um autônomo ao desenvolvimento co-residente CUIC/LD/IdS 19-Jun-2019
• Como configurar o dispositivo vivo dos dados da fila da precisão em PCCE 10.5 02-Mar-2017
• A configuração do equilibrador da carga de Citrix NetScaler para Cisco unificou o centro da inteligência (CUIC) 17-Dec-2016
• Configurar o certificado assinado CA através do CLI no sistema operacional da Voz de Cisco (VOS) 01-Dec-2016
• Solução unificada CCE: Procedimento para obter e transferir arquivos pela rede certificados de CA da terceira (versão 11.x) 20-Sep-2016

Manutenção e operação

Guias de Manutenção e Funcionamento

• Cisco Unified Intelligence Center 12.6(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.6(1) 29-Mar-2021

• Cisco Unified Intelligence Center 12.5(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.5(1) 29-Jan-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.0(1) 25-Oct-2019

• Cisco Unified Intelligence Center 11.6(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.6(1) 13-Jul-2018

• Cisco Unified Intelligence Center 11.5(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.0(1) 27-Aug-2015

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.5(1) 24-Jan-2015
  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.5(1) 25-Nov-2014

• Cisco Unified Intelligence Center 10.0(1)

  • Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.0(1) 21-May-2015
  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.0(1) 25-Nov-2014

• Cisco Unified Intelligence Center 9.1(1)

  • Administration Console User Guide for Cisco Unified Intelligence Center, Release 9.1(1) 24-Jun-2014

Guias para o Usuário Final

• Cisco Unified Intelligence Center 12.6(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 12.6(1) 29-Mar-2021
  • Cisco Unified Intelligence Center User Guide, Release 12.6(1) 25-Mar-2021

• Cisco Unified Intelligence Center 12.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 12.5(1) 29-Jan-2020
  • Cisco Unified Intelligence Center User Guide, Release 12.5(1) 29-Jan-2020

• Cisco Unified Intelligence Center 12.0(1)

  • Cisco Unified Intelligence Center User Guide, Release 12.0(1) 14-Jan-2019
  • Cisco Unified Intelligence Center Report Customization Guide, Release 12.0(1) 04-Dec-2018

• Cisco Unified Intelligence Center 11.6(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 11.6(1) 24-Aug-2017
  • Cisco Unified Intelligence Center User Guide, Release 11.6(1) 09-Jun-2017

• Cisco Unified Intelligence Center 11.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide Release 11.5 (1) 10-Aug-2016
  • Cisco Unified Intelligence Center User Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Intelligence Center 11.0(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 11.0(1) 27-Aug-2015
  • Cisco Unified Intelligence Center User Guide, Release 11.0(1) 27-Aug-2015

• Cisco Unified Intelligence Center 10.5(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 10.5(1) 18-Jun-2014
  • Cisco Unified Intelligence Center User Guide, Release 10.5(1) 18-Jun-2014

• Cisco Unified Intelligence Center 10.0(1)

  • Cisco Unified Intelligence Center Report Customization Guide, Release 10.0(1) 12-Dec-2013
  • Cisco Unified Intelligence Center User Guide, Release 10.0(1) 12-Dec-2013

• Cisco Unified Intelligence Center 9.1(1)

  • User Guide for the Cisco Unified Intelligence Center Reporting Application, Release 9.1(1) 22-Feb-2013

Notas Técnicas de Manutenção e Funcionamento

• Cisco Unified Intelligence Center 11.6(1)

  • Pesquise defeitos: Não pode salvar o relatório editado para a distribuição da resposta do abandono da fila da precisão histórica 03-Jan-2020
  • Como atualizar a lista e o sincronizar do equipe de agente em CUIC 27-Aug-2019
• Removal of Retired Datasource from Cisco Unified Intelligence Center (CUIC) 09-Mar-2020

Solução de Problemas

Notas Técnicas de Troubleshooting

• Como verificar a versão dos relatórios conservados em estoque CUIC 22-Oct-2019
• Pesquise defeitos o erro da falha da integração do usuário CUIC 21-Oct-2019
• Pesquise defeitos os planificadores CUIC colados no estado EM ANDAMENTO 30-Jul-2019
• Configurar CUIC para mudar a posse dos relatórios/painéis 26-Jul-2019
• Como recolher logs para CUIC, dados vivos e IDS 26-Jul-2019
• Configurar CUIC para atribuir permissões para relatar usuários 26-Jul-2019
• Pesquise defeitos o " do erro CUIC; Secundário-protocolo inválido do secundário-protocolo inválido: sqlserver" 19-Jun-2019
• Troubleshooting CUIC: Quando os atendimentos oferecidos forem menos então os atendimentos respondidos 13-Jun-2019
• Pesquise defeitos o dispositivo unificado Cisco do centro da inteligência (CUIC) sobre o HTTPS na fineza 27-Jun-2018
• Pesquise defeitos mudanças inesperadas do Widget do painel CUIC após uma elevação à versão 11.6 02-Nov-2017
• Valide Widgets do painel CUIC antes de uma elevação 23-Oct-2017
• Pesquise defeitos coleções “nenhuns disponível” indicado para o administrador não-padrão no server CUIC 23-Oct-2017
• Como determinar o número de usuários do relatório entrou atualmente em CUIC 11-Oct-2017
• Pesquise defeitos permissões da coleção do usuário CUIC 17-Aug-2017
• Pesquise defeitos as comunicações unificadas (UC), NON-UC, e Co-residência da terceira das máquinas virtuais (VMs) 19-May-2017

Support FAQ

• Estado “desconhecido” do indicador da administração CUIC para todos os Nós na página de Control Center 10-Nov-2016

Documentos traduzidos

Guias Traduzidos para o Usuário Final

• Cisco Unified Intelligence Center 10.0(1)

  • Ajuda on-line de aplicativos do Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)