Cisco Unified Contact Center Enterprise 12.6(1)

Gegevensbladen

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

Meldingen voor End-of-Life en End-of-Sale

Recentst

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

Bulletins

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

Meldingen uit het veld

Recentst

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017

Security Advisories, antwoorden en kennisgevingen

Recentst

• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability 07-Oct-2015

Compatibiliteitsinformatie

Cisco Unified Contact Center Enterprise 12.6(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 17-Apr-2024

Releaseopmerkingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

Documentatieroadmaps

Cisco Unified Contact Center Enterprise 12.6(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

Technische referenties

Cisco Unified Contact Center Enterprise 12.6(1)

• CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1) 19-Mar-2020
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1) 04-Feb-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 13-May-2020
• Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

Ontwerphandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

Installatie- en upgrade-handleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1) 20-Apr-2021
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021

Configuratievoorbeelden en TechNotes

Recentst

• Live-gegevens in een UCS-omgeving configureren en problemen oplossen 14-Feb-2024
• CCE Virtual Assistant Voice configureren en probleemoplossing bieden 09-Jan-2024
• Agent Answers en gesprekstranscripties voor CCE configureren 09-Jan-2024
• Exchange zelfondertekende certificaten in een UCS 12.6-oplossing 15-Aug-2023
• Configureer de spraak van Contactcenter Enterprise Virtual Agent met Dialogflow CX 01-Aug-2023
• UCS Single Sign-on configureren met Azure Cloud Integration SAML 2.0 31-May-2023
• Configureren van beveiligde RTP in contactcenters voor ondernemingen 21-Dec-2022
• Beveiligde SIP-signalering configureren in contactcenters onderneming 22-Nov-2022
• Configureer de orkestratie voor UCS 11-Oct-2022
• Webex Connect met Facebook configureren 24-Aug-2022
• NGINX proxy voor integratie configureren met een Agent Assistant-hulpoplossing 05-Oct-2021
• CVP-netwerkoverdracht configureren en bewerken 30-Sep-2021
• Uitgebreid Webex Experience Management (WXM) onderzoek met UCCE oplossing 15-Jul-2020
• Auto-Populerende Gebruiker ID configureren op Aanmelden voor AD FS-pagina voor UCCE SSO 19-Jun-2019
• Standaard Domain Name en Multi PG supervisor in Cisco CCE 12.X configureren 19-Jun-2019

Configuratiehandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1) 14-May-2021
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 21-Aug-2023
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021

Functiehandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

Programmeerhandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1) 16-Feb-2020
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.6(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(1) 21-Aug-2023

Eindgebruikershandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(1) 19-Apr-2020
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1) 22-Aug-2023
• Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1) 27-Jun-2023
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 11-Jun-2020

Onderhouds- en gebruikshandleidingen

Cisco Unified Contact Center Enterprise 12.6(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

TechNotes over onderhoud en gebruik

• Verbeteringen in UCS 12.5 security 22-Apr-2020

TechNotes voor probleemoplossing

Recentst

• Probleem met Call en ECC-variabelen oplossen 16-Apr-2024
• Taakroutinggebeurtenissen volgen in een contactcenters ondernemingsomgeving 14-Feb-2024
• Exchange zelfondertekende certificaten in een UCS-oplossing 23-Aug-2023
• Begrijp de veranderingen over CALLGUID in CCE 20-Jul-2023
• Probleemoplossing en tracering van conferentieagent-gesprekken in JTAPI-GW 19-Jul-2023
• Probleemoplossing voor CCE wanneer een andere service een ICM-poort gebruikt 19-Jul-2023
• Gebruik de routeopdracht 07-Dec-2022
• Exchange-certificaten met de tool Contact Center Uploader 17-Oct-2022
• Begrijp de impact van Apache Log4j kwetsbaarheid in Cisco contactcenteroplossing 14-Jan-2022
• Unified Contact Center Enterprise Diagnostic Protocol bevat geen processors of services 11-Feb-2021
• Problemen oplossen bij upgrade op locatie van UCS 01-Feb-2021
• Serviceniveaus berekenen voor calltypes 15-Nov-2020
• Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue 23-Oct-2020
• Google CCAI voorzien van CCE 07-Aug-2020
• Probleemoplossing PCCE 12.x SPOG niet ECE-G afgeven 24-Jul-2020

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022