Cisco Computer Telephony Integration Option

データシートおよび製品情報

データ シート

• Cisco Computer Telephony Integration Option 22-Oct-2003

販売/サポート終了のお知らせ

• End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE 16-Jan-2015
• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

セキュリティ通知

Field Notice

• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

セキュリティ アドバイザリ / レスポンス / 通知

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

リリースと互換性

リリース ノート

• Cisco ICM/Contact Center Enterprise & Hosted のCTI OS トラブルシューティング ガイド、リリース 7.5(1) 29-Feb-2012
• Release Notes for Cisco CTI OS, Release 7.5(1) 25-Apr-2011 (PDF - 866 KB)
• Release Notes for Cisco CTI OS, Release 8.0(1) 29-Nov-2010 (PDF - 236 KB)
• Release Notes for Cisco CTI OS Software Release 7.2(1) (Updated January 3, 2008) 03-Jan-2008 (PDF - 688 KB)
• Release Notes for Cisco CTI OS Software Release 6.0(0) 29-Jun-2007 (PDF - 444 KB)
• Release Notes for Cisco CTI OS Software Release 7.1(1) 01-Sep-2006 (PDF - 485 KB)
• Release Notes for Cisco CTI OS Software Release 7.0(0) 18-Nov-2005 (PDF - 538 KB)

互換性情報

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

リファレンス

テクニカル リファレンス

• cti_server_message_reference_guide.book 13-Mar-2014 (PDF - 2 MB)
• CTI OS Bandwidth Calculator 01-Jul-2010

ライセンス情報

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

インストールとアップグレード

インストールとアップグレード ガイド

• CTI OS システム マネージャ ガイド for Cisco Unified ICM/Contact Center Enterprise & Hosted リリース 8.0(1a) 31-May-2012
• CTI OS System Manager's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1a) 17-Aug-2011 (PDF - 4 MB)
• CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 09-Aug-2010 (PDF - 4 MB)
• Cisco ICM Software Release 6.0(0) CTI OS System Manager's Guide 29-Jun-2007 (PDF - 2 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Dec-2005 (PDF - 1 MB)

設定

コンフィギュレーション ガイド

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Service Environment, Release 8.5(x) 10-Jul-2011 (PDF - 1 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment for Cisco Unified Contact Center Enterprise 01-Mar-2010 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.5(1) 23-Jul-2008 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1) 25-Sep-2006 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server Environment 21-Nov-2005 (PDF - 2 MB)

プログラミング ガイド

• Cisco Computer Telephony Integration Option 11.0(1)

  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.0(1) 26-Aug-2015

• Cisco Toolkit Desktop ソフトウェア

  • Cisco ICM Software Release 4.6.1 CTI OS Developer's Guide 03-Aug-2007 (PDF - 3 MB)
  • Cisco ICM Software Release 4.6.2 CTI OS Developer's Guide 03-Aug-2007 (PDF - 4 MB)
  • Cisco ICM Software Release 4.6 CTI OS Developer's Guide 03-Aug-2007 (PDF - 2 MB)
• CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 19-Jun-2014
• Cisco ICM Software Release 6.0(0) CTI OS Developer's Guide 20-Dec-2013 (PDF - 4 MB)
• CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2013 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 9) for ICM Enterprise and Hosted Editions 20-Dec-2013 (PDF - 9 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(2) 23-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(3) 22-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 16-Jul-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 27-Sep-2011 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions 14-Jun-2010 (PDF - 8 MB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 23-Jul-2007 (PDF - 10 MB)
• CTI OS Release 6.0(0) Internationalization Toolkit 29-Jun-2007 (PDF - 813 KB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 10 MB)
• CTI OS Release 7.0(0) Internationalization Toolkit 02-May-2006 (PDF - 492 KB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 9 MB)

機能ガイド

• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 736 KB)
• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 17-Mar-2010 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI Product Description 29-Jun-2007 (PDF - 1 MB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 740 KB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 535 KB)

設定例とテクニカルノーツ

• Cisco Supervisor Desktop にログインできない - チームがない Supervisor Desktop ID 22-Jun-2011
• Cisco Agent Desktop をデバッグするための推奨基本レベル 27-Jun-2006
• BA ダイヤラを CTI サーバに接続できない - NIC バインディングの順序 16-Sep-2005
• エージェント名またはスキル グループへのダイナミックな変更が、CTIOS Agent/Desktop/IPCC Supervisor Desktop のタイトルバーに表示されない 24-Jan-2005

維持および操作

エンドユーザ ガイド

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014
• CTI OS Agent Desktop and Supervisor User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(1) 20-Dec-2010 (PDF - 859 KB)
• CTI OS Agent Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 2 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide 29-Jun-2007 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) 29-Jul-2005 (PDF - 636 KB)
• CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) 29-Jul-2005 (PDF - 591 KB)

メンテナンスとオペレーションのテクニカルノーツ

• IOS Release 15.1(2)T の電話ハッカーの侵入阻止機能 29-Jul-2010

トラブルシューティング

トラブルシューティング ガイド

• CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Troubleshooting Guide 29-Jun-2007 (PDF - 863 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 831 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 630 KB)

トラブルシューティング テクニカルノーツ

• UCCEトレースログの設定と収集 03-Jan-2018
• UCCE CTIOSサーバ プライベート バイト 11-Jul-2016
• CTIOSクライアントショートカットが自動的に最小化される 01-May-2014
• CTI OS 側にログインしたエージェントの表示 19-Jun-2013
• IOS Release 15.1(2)T の電話ハッカーの侵入阻止機能 29-Jul-2010
• IPCC ログイン障害のトラブルシューティング： CF_Generic_Unspecified_Rejection 25-Oct-2006
• Cisco Agent Desktop をデバッグするための推奨基本レベル 27-Jun-2006