Cisco is committed to maintaining strong protections for our customers, products and company. We believe in building and maintaining trust, reducing risk and simply doing what is right.
Cisco Systems, Inc. and its subsidiaries (collectively "Cisco") are committed to protecting your privacy and providing you with a positive experience on our websites and while using our products and services ("Solutions").
This Privacy Statement applies to Cisco websites and Solutions that link to or reference this Privacy Statement and describes how we handle Personal Data and the choices available to you regarding collection, use, access, and how to update and correct your Personal Data. Additional information on our Personal Data practices with respect to Cisco Solutions may be provided in Solution specific privacy data sheets and maps, offer descriptions, or other notices provided prior to or at the time of data collection. Certain Cisco websites and Solutions may have their own privacy documentation describing how we handle Personal Data for those websites or Solutions specifically. To the extent a specific notice for a website or Solution differs from this Privacy Statement, the specific notice will take precedent. If there is a difference in translated, non-English versions of this Privacy Statement, the U.S.-English version will take precedence.
"Personal Data" is any information that can reasonably be used to identify an individual, or otherwise make an individual identifiable, and may include name, address, email address, phone number, login information (such as account number and password), social media account information, or payment card number.
The types of Personal Data we may process depend on the business context and the purposes for which it was collected. It may include:
If we link other data with your Personal Data, we will treat that linked data as Personal Data.
We may collect data, including Personal Data, about you as you use our websites and Solutions and interact with us. We also acquire Personal Data from trusted third-party sources and engage third parties to collect Personal Data on our behalf, in accordance with applicable laws.
We may use your Personal Data for the purposes of operating and helping to ensure the security of our business; delivering, improving, and customizing our websites and Solutions; sending notices, marketing, and other communications; and for other legitimate purposes permitted by applicable law.
We collect Personal Data for a variety of business reasons, such as:
If you choose to provide Cisco with a third party's Personal Data (such as name, email, and phone number), you represent that you have the third party's permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or by submitting a Privacy Request.
We need your help to keep your Personal Data accurate and up to date. We provide options to access, correct, suppress, or delete your Personal Data:
We give you the option to receive a variety of information related to our business, programs, websites, and Solutions. You can manage your communication preferences at any time through the following methods:
These choices do not apply to service notifications or other required communications that are considered part of certain programs, websites, and Solutions which you may receive periodically unless you cancel or stop use in accordance with its terms and conditions. With your permission, your Personal data may be shared with third parties (such as Cisco business partners or vendors) so that they may inform you about websites, programs, products, or services that may be of interest to you. To opt out of Cisco sharing with third parties for their marketing purposes, please submit a Privacy Request.
By using or engaging with our websites or Solutions, or otherwise providing Personal Data to us, you agree that we may communicate with you regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system's breach, we may attempt to notify you by posting a notice on our websites, sending an email, or otherwise contacting you.
Personal Data may be processed by third parties for the purposes of operating our business; delivering, analyzing, improving, securing, and customizing our websites and Solutions; sending marketing and other communications related to our business; and for other legitimate purposes permitted by applicable law(s); or otherwise with your consent.
Personal Data may be disclosed in the following ways:
We take reasonable and appropriate steps to protect the Personal Data entrusted to us and treat it securely in accordance with this Privacy Statement. Cisco implements physical, technical, and organizational safeguards designed to protect your Personal Data from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We also contractually require that our suppliers protect such information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
We will retain your Personal Data as needed to fulfill the purposes for which it was collected. We will retain and use your Personal Data as necessary to comply with our business requirements and legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We will not retain Personal Data in identifiable form when the purpose(s) for which the Personal Data was collected have been achieved and there is no legal or business need to retain such Personal Data. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems.
Cisco uses automatic data collection tools, such as cookies, embedded web links, pixels, tags, and web beacons. These tools collect certain standard information that your browser sends to us (such as Internet Protocol [IP] address, MAC address, clickstream behavior, and telemetry).
These tools help make your visit to our websites and Solutions easier, more efficient, and personalized. We also use the information to improve our websites and Solutions, provide greater service and value, better understand your potential interest in our websites and Solutions, and provide you with more relevant ads and other content.
For more information, or if you would like to opt out of interest-based advertising, see How Cisco Uses Automatic Data Collection Tools.
If you participate in a discussion forum, local communities, or chat room on a Cisco website, you should be aware that the information you provide there (such as your public profile and comments) will be made broadly available to others and could be used to contact you, to send you unsolicited messages, or for purposes neither Cisco nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Cisco is not responsible for the Personal Data or any other information you choose to submit in these forums. To request removal of your Personal Data from our blog or community forum, please submit a Privacy Request. In some cases, we may not be able to remove all Personal Data and comments. In such cases, we will provide you with a response and explanation.
Cisco encourages parents and guardians to take an active role in their children's online activities. Cisco does not knowingly collect Personal Data from children without appropriate parental or guardian consent. If you believe that we may have collected Personal Data from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the Questions, comments, and how to contact us section and we will take appropriate measures to investigate and address the issue promptly.
As Cisco is a global organization, Personal Data may be transferred to Cisco in the United States of America, to any Cisco subsidiary worldwide, or to third parties and business partners as described above that are located in various jurisdictions around the world. Similarly, Personal Data may be accessed from countries where Cisco or its subsidiaries have operations. Cisco will transfer your personal data in accordance with approved transfer mechanisms as well as any applicable local legal requirements.
By using our websites and Solutions or providing any Personal Data to us, where applicable law permits, you acknowledge and accept the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.
Cisco safeguards and enables the global transfer of Personal Data in a number of ways:
Cisco's global privacy program, described in this Privacy Statement, complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules system (CBPRs) and Privacy Recognition for Processors (PRP). The APEC CBPR system and PRP provides a framework for organizations to ensure protection of Personal Data transferred among participating APEC economies. More information about the APEC Privacy Framework, CBPRs, and PRP can be found on the CBPRs site. Our certification applies to our business processes across our global operations that process and transfer Personal Data to/from our affiliates around the world. To view our certifications, please see the APEC CBPR System Directory and the APEC PRP Directory.
For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below:
Cisco's global privacy program and policies have been approved by the Dutch, Polish, Spanish, and other relevant European privacy regulators as providing additional safeguards for the protection of privacy, fundamental rights, and freedoms of individuals for transfers of Personal Data protected under European law. Cisco's Binding Corporate Rules—Controller (BCR-C) provide that international transfers made worldwide by Cisco entities bound by these rules as a controller of European Personal Data benefit from appropriate safeguards.
Cisco Systems, Inc. and its U.S.-based subsidiaries (collectively "Cisco-U.S.") comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union, the United Kingdom, and Switzerland to the United States in reliance on Privacy Shield.
Cisco-U.S. has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this Privacy Statement and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit the Privacy Shield site (https://www.privacyshield.gov).
Although the Privacy Shield has been invalidated as a transfer mechanism, Cisco-U.S. is committed to protecting all Personal Data received from European Union (EU) member countries, the United Kingdom, and Switzerland (see above Collection and use of your Personal Data for examples of the Personal Data Cisco processes when you use our websites and Solutions and interact with us), in accordance with the Frameworks' applicable Principles and to ensuring Personal Data collected from individuals in the EU is accessible to them as part of their individual rights when Cisco is the Controller of the Personal Data. (See Your privacy rights.)
Cisco-U.S. is responsible for the processing of Personal Data it receives and subsequently transfers to a third party acting as an agent on its behalf. Cisco-U.S. complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, the United Kingdom, and Switzerland (for examples of such transfers, see Disclosing your Personal Data above) including the onward transfer liability provisions. In certain situations, Cisco-U.S. may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Cisco-U.S. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
To learn more about these Privacy Shield Frameworks, visit the U.S. Department of Commerce's Privacy Shield site.
We process Personal Data using both manual and automated methods of processing. Automated methods are often used to assist our manual methods in accordance with applicable laws. Where an individual's rights and legitimate interests may be impacted by such automated decision-making, we will provide the impacted individual the opportunity to inquire about the decision or request manual review. Manual review may be conducted by Cisco employees or trusted third-party business partners working on Cisco's behalf.
In compliance with the Privacy Shield Principles, Cisco-U.S. commits to resolve complaints about your privacy and our collection or use of your Personal Data transferred to the United States. Individuals from the European Union, United Kingdom, and Switzerland with Privacy Shield inquiries or complaints should first contact Cisco via the Privacy Request Form.
Cisco has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, BBB EU Privacy Shield. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU Privacy Shield consumer complaint system (http://bbbprograms.org/privacy-shield-complaints) for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at the Privacy Shield site.
Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. (Note, Cisco's main establishment in the EU is in the Netherlands. As such, our EU lead authority is the Dutch Autoritiet Persoonsgegevens.)
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you by other means, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.
Click here for the previous version of the Privacy Statement.
We value your opinion. Should you have questions or comments related to this Privacy Statement, please submit a Privacy Request or send mail to:
Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Europe, Middle East, and Africa (EMEA) Privacy Officer
Cisco Systems International BV
1101 CH Amsterdam-Zuidoost, Netherlands
Asia Pacific, Japan and China (APJC) Privacy Officer
Cisco Systems (USA) Pte Ltd
80 Pasir Panjang Road
Level 25, Maple Tree Business City 2