This reference summarizes common Cisco Optical Site Manager onboarding issues and points operators to the checks needed for recovery or escalation.
Common issues during NCS 2000 upgrade and onboarding to Cisco Optical Site Manager are:
Common onboarding issues
Common issues during NCS 2000 upgrade and onboarding to Cisco Optical Site Manager include:
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wrong device user password
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wrong IP address
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remote TXP rack overlaps in the UI
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incorrect device name
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incorrect device flavor configuration
| Issue | description | Resolution |
| Wrong authentication group associated to the device. | Device Sync Status is OUT-OF-SYNC | Edit the device authentication group. |
| Wrong IP address | Edit the device authentication group. | |
| Wrong device user name password in the authentication group | ||
| Incorrect device name | The device name is used as a key in the device YANG models and cannot be modified after the device is added. | Delete the device and add it again with the correct device name. |
| Incorrect device flavor | The selected device flavor does not match the actual node type, affecting device behavior in Cisco Optical Site Manager. | Delete the device and add it again with the correct device flavor. |
| remote transponder nodes overlap in the UI | The Rack Number of the remote TXP matches an existing rack number, causing the chassis to appear in an occupied rack. | Delete the remote TXP device, correct the Rack Number in CTC, and add the device again. |