حلول مؤسسات مراكز الاتصال الموحدة من Cisco
| نظرة عامة | نظرة عامة على المنتج |
|---|---|
| الحالة | متوفر طلب من السلسلة |
| تاريخ إصدار السلسلة | 17-JUN-2002 |
|
ملاحظة: يتم إعادة توجيه خيارات مركز الاتصال القديمة التالية هنا:
- خيار دمج الاتصال الهاتفي عبر الكمبيوتر من Cisco - حلول المؤسسات لإدارة الاتصالات الذكية الموحدة من Cisco |
|
التعليقات-
- Unified Contact Center Enterprise 12.5(2)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(1)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(2)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
- Unified Contact Center Enterprise 15.0(1)
الحالة: متوفر | تاريخ الإصدار: 28-Apr-2025
- Unified Contact Center Enterprise، الإصدار 12.5(1)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
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أعلى نتائج البحث
المعلومات الرئيسية
شاهَد العملاء أيضًا
المحتوى المحفوظ
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مكنك الآن حفظ المستندات لتيسير الوصول والاستخدام في المستقبل. سيتم إدراج المستندات المحفوظة لهذا المنتج هنا، أو قم بزيارة صفحة المحتوى المحفوظ الخاص بي لعرض وإدارة جميع المحتويات المحفوظة من خلال Cisco.com.
سجّل الدخول للاطّلاع على محتواك المحفوظ.
إشعارات الأمان الحديثة
- 31-Mar-2026
- 18-Mar-2026
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
فئات المستندات
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أوراق البيانات ومعلومات المنتج
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
End-of-Life and End-of-Sale Notices
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إشعارات الأمان
Bulletins
- Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
- Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
الإعلامات الميدانية
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
الاستشارات الأمنية والاستجابات والإعلامات
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الإصدار والتوافق
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
معلومات التوافق
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Cisco Unified Contact Center Enterprise 15.0(1)
- Release notes for Cisco Contact Center Enterprise Solutions Engineering Specials, 15.0(1) SU1/ES202603
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508
- Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
ملاحظات الإصدار
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المرجع
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
المراجع الفنية
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
مخططات التوثيق
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التصميم
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
أدلة التصميم
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التثبيت والترقية
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1)
- Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1)
- Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
أدلة التثبيت والترقية
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
- ركبت Tomcat على UCCE مع ركبت Tomcat أداة
تثبيت TechNotes وترقيته
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التكوين
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
أدلة التكوين
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
أدلة المميزات
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
أدلة برمجية
- تكوين وكيل Cisco Webex AI ل CCE
- تكوين وظائف الإزالة التي لم يتم تنفيذها على خوادم قاعدة بيانات CCE
- تكوين إجابات وكيل CCE وسجلات المكالمات مع مساعدة وكيل Google
- تكوين ECE لتعطيل خيارات التفاوض البديلة
- تكوين الموصل المستند إلى سحابة الوكيل الظاهري للصوت ل CCE
- تكوين صوت المساعد الظاهري ل CCE واستكشاف أخطائه وإصلاحها
- تكوين إجابات وكيل CCE ونصوص المكالمات
- تكوين حجز الترخيص الذكي المحدد
- Exchange Self-Signed Certificates في حل UCCE، الإصدار 12.6
- تكوين صوت الوكيل الظاهري للمؤسسات لمركز الاتصال باستخدام Dialogflow CX
- تكوين تسجيل الدخول الأحادي UCCE باستخدام Azure Cloud Integration SAML 2.0
- تكوين الاسم البديل للموضوع متعدد الخوادم الموقع من CA في أنظمة CVOS
- تكوين RTP الآمن في مؤسسة مركز الاتصال
- تكوين إشارات SIP الآمنة في Contact Center Enterprise
- تكوين تزامن UCCE
أمثلة على التكوين وTechNotes
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الصيانة والتشغيل
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
أدلة التشغيل والصيانة
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Apple Messages for Business Integration with Webex Connect User Guide (PDF - 1 MB)
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
أدله المستخدم النهائي
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Cisco Unified Contact Center Enterprise 12.6(2)
- أستكشاف أخطاء CCE وإصلاحها باستخدام الاستعلامات
- فهم تحسينات أمان UCCE 12.5
صيانة TechNotes وتشغيله
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استكشاف الأخطاء وإصلاحها
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Applicable to Multiple Releases
Support FAQ
- أستكشاف أخطاء تسجيل الدخول الأحادي ل CCE عبر خدمة الهوية (IDs) وإصلاحها - إدارة الشهادات
- تكوين البيانات الحية واستكشاف أخطائها وإصلاحها في بيئة UCCE
- أستكشاف المشكلات الشائعة التي يتم رؤيتها في بيئة CCE وإصلاحها عند التكامل مع WebEx Connect
- تنزيل السجلات من خوادم VOS في حل CCE
- الحصول على إصدارات منتجات مركز الاتصال الكاملة
- أستكشاف أخطاء ترقية TOMCAT وإصلاحها ل CSCwk81097
- أستكشاف أخطاء تسجيل الدخول الأحادي لخدمة الهوية (IDs) الخاصة بإدارة شهادات خدمة الهوية (CCE) وإصلاحها
- تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم
- أستكشاف أخطاء الاستدعاء ومتغيرات ECC وإصلاحها
- تعقب أحداث توجيه المهام في بيئة مؤسسة مركز الاتصال
- تبادل الشهادات الموقعة ذاتيا في حل UCCE
- فهم التغييرات حول CallGuid في CCE
- أستكشاف أخطاء الاتصال بوكيل المؤتمرات وتعقبها في JTAPI GW
- أستكشاف أخطاء CCE وإصلاحها عند إستخدام أي خدمة أخرى لمنفذ ICM
- تكوين RONA واستكشاف أخطائها وإصلاحها باستخدام CCE CVP
استكشاف أخطاء TechNotes وإصلاحها
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مستند
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سجّل الدخول للاطّلاع على التنزيلات المتاحة.
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