حلول مؤسسات مراكز الاتصال الموحدة من Cisco

أوراق البيانات ومعلومات المنتج

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

أوراق البيانات

• • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
  • Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
  • Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Unified Contact Center Enterprise 12.5 Data Sheet 27-Jul-2020

إشعارات الأمان

Bulletins

• • Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle Product Bulletin 04-Jun-2021
  • Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

الإعلامات الميدانية

• Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended 18-Mar-2026new
• Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 19-Dec-2024
• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017

الاستشارات الأمنية والاستجابات والإعلامات

• Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities 11-Mar-2026new
• Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities 21-Jan-2026
• Multiple Cisco Contact Center Products Vulnerabilities 18-Nov-2025
• Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability 21-May-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016

الإصدار والتوافق

معلومات التوافق

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 15.0(1) 30-Apr-2025

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

ملاحظات الإصدار

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511 30-Nov-2025
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508 29-Aug-2025
  • Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 27-Feb-2026

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022
  • Release Notes for Unified Contact Center Enterprise, Release 12.5(2) 26-Jul-2022

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • Release Notes for Unified Contact Center Enterprise, Release 12.5(1) 21-Jan-2020

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) 11-Jan-2019

المرجع

المراجع الفنية

• Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 28-Nov-2025
• CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1) 01-Mar-2025
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2) 28-Apr-2023
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2) 26-Jul-2022
• CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1) 04-Feb-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 04-Feb-2020
• CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1) 31-Jan-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019
• CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0 11-Jan-2019
• Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center 12-Aug-2015 (PDF - 1 MB)

مخططات التوثيق

• Applicable to Multiple Releases

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 26-Jul-2022

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1) 12-Dec-2018

معلومات الترخيص

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

التصميم

أدلة التصميم

• Applicable to Multiple Releases

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2) 20-May-2021

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) 15-Mar-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019
• IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 22-Apr-2014 (XLS - 98 KB)
• UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator 21-Apr-2014 (ZIP - 27 KB)

التثبيت والترقية

أدلة التثبيت والترقية

• Applicable to Multiple Releases

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 03-Feb-2020

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1) 09-Mar-2026updated
  • Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) 15-Aug-2025
  • Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1) 24-Mar-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1) 20-Apr-2021
  • CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1) 06-Feb-2020

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1) 06-Feb-2020
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 04-Feb-2020

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 16-Jul-2019
  • Windows Server and SQL Server Upgrade for Unified CCE 05-Jul-2019 (PDF - 1 MB)
  • CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1) 04-Jul-2019
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1) 11-Jan-2019
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 19-Dec-2018

تثبيت TechNotes وترقيته

• Cisco Unified Contact Center Enterprise 12.6(2)

  • توفير الخدمات المختلطة للقنوات الرقمية (EMI) من WebEx Connect مع CCE 05-Aug-2025
  • تمتع بترقية تطبيق Apache Tomcat يدويا 28-Mar-2025

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • تثبيت OpenJDK وترحيله في CCE، الإصدار 12.5(1) 09-Feb-2022

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • CCE 12.0: معلومات عن الإصلاح وإعادة الدوران الإجباري ل ES القديمة 12-Sep-2019
• ركبت Tomcat على UCCE مع ركبت Tomcat أداة 28-May-2025

التكوين

أدلة التكوين

• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 04-Dec-2025
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 30-Nov-2025
• Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1) 30-Apr-2025
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025
• SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Aug-2023
• Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2) 28-Apr-2023
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 26-Jul-2022
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022
• Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1) 14-May-2021
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

أدلة المميزات

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) 10-Mar-2026updated

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(2) 30-Apr-2025

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 06-Aug-2021
  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 06-Aug-2021

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 04-Jul-2019

أدلة برمجية

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 15.0(1) 10-Dec-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(2) 21-Aug-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(1) 21-Aug-2023
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1) 16-Feb-2020
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.6(1) 06-Feb-2020

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1) 07-Apr-2020
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1) 16-Feb-2020
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1) 06-Feb-2020

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1) 04-Jul-2019
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1) 11-Jan-2019
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1) 11-Jan-2019

أمثلة على التكوين وTechNotes

• تكوين وكيل Cisco Webex AI ل CCE 14-Oct-2025
• تكوين وظائف الإزالة التي لم يتم تنفيذها على خوادم قاعدة بيانات CCE 16-Sep-2025
• تكوين إجابات وكيل CCE وسجلات المكالمات مع مساعدة وكيل Google 18-Sep-2024
• تكوين ECE لتعطيل خيارات التفاوض البديلة 19-Jul-2024
• تكوين الموصل المستند إلى سحابة الوكيل الظاهري للصوت ل CCE 09-Jan-2024
• تكوين صوت المساعد الظاهري ل CCE واستكشاف أخطائه وإصلاحها 09-Jan-2024
• تكوين إجابات وكيل CCE ونصوص المكالمات 09-Jan-2024
• تكوين حجز الترخيص الذكي المحدد 18-Oct-2023
• Exchange Self-Signed Certificates في حل UCCE، الإصدار 12.6 15-Aug-2023
• تكوين صوت الوكيل الظاهري للمؤسسات لمركز الاتصال باستخدام Dialogflow CX 01-Aug-2023
• تكوين تسجيل الدخول الأحادي UCCE باستخدام Azure Cloud Integration SAML 2.0 31-May-2023
• تكوين الاسم البديل للموضوع متعدد الخوادم الموقع من CA في أنظمة CVOS 17-Apr-2023
• تكوين RTP الآمن في مؤسسة مركز الاتصال 21-Dec-2022
• تكوين إشارات SIP الآمنة في Contact Center Enterprise 22-Nov-2022
• تكوين تزامن UCCE 11-Oct-2022

الصيانة والتشغيل

أدلة التشغيل والصيانة

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Unified Contact Center Enterprise 15.0(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise Release, 15.0(1) 18-Dec-2025

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Administration Guide for Cisco Unified Contact Center Enterprise Release, 12.6(2) 03-Dec-2025

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 07-Feb-2019

• Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019

أدله المستخدم النهائي

• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) 12-Dec-2025
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 04-Dec-2025
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2) 19-Aug-2025
• Apple Messages for Business Integration with Webex Connect User Guide 01-May-2025 (PDF - 1 MB)
• Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1) 30-Apr-2025
• Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) 30-Apr-2025
• WhatsApp Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 3 MB)
• Live Chat integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)
• Facebook Messenger Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1) 22-Aug-2023
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1) 22-Aug-2023
• Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1) 27-Jun-2023
• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023

صيانة TechNotes وتشغيله

• Cisco Unified Contact Center Enterprise 12.6(2)

  • تعقب أحداث توجيه المهام في بيئة CCE مدمجة مع اتصال WebEx 08-Apr-2025
  • إدارة خدمات الحاوية وتجميع سجلات إتصالات السحابة في Contact Center Enterprise (CCE) 26-Aug-2024
• أستكشاف أخطاء CCE وإصلاحها باستخدام الاستعلامات 11-Sep-2025
• فهم تحسينات أمان UCCE 12.5 22-Apr-2020

استكشاف الأخطاء وإصلاحها

Support FAQ

• Applicable to Multiple Releases

  • فهم الدعم لمكونات مركز الاتصال التي تستخدم CentOS 30-Apr-2024

استكشاف أخطاء TechNotes وإصلاحها

• أستكشاف أخطاء تسجيل الدخول الأحادي ل CCE عبر خدمة الهوية (IDs) وإصلاحها - إدارة الشهادات 23-Mar-2026جديد
• تكوين البيانات الحية واستكشاف أخطائها وإصلاحها في بيئة UCCE 21-May-2025
• أستكشاف المشكلات الشائعة التي يتم رؤيتها في بيئة CCE وإصلاحها عند التكامل مع WebEx Connect 17-Apr-2025
• تنزيل السجلات من خوادم VOS في حل CCE 21-Feb-2025
• الحصول على إصدارات منتجات مركز الاتصال الكاملة 21-Aug-2024
• أستكشاف أخطاء ترقية TOMCAT وإصلاحها ل CSCwk81097 05-Aug-2024
• أستكشاف أخطاء تسجيل الدخول الأحادي لخدمة الهوية (IDs) الخاصة بإدارة شهادات خدمة الهوية (CCE) وإصلاحها 10-Jul-2024
• تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم 25-Apr-2024
• أستكشاف أخطاء الاستدعاء ومتغيرات ECC وإصلاحها 16-Apr-2024
• تعقب أحداث توجيه المهام في بيئة مؤسسة مركز الاتصال 14-Feb-2024
• تبادل الشهادات الموقعة ذاتيا في حل UCCE 23-Aug-2023
• فهم التغييرات حول CallGuid في CCE 20-Jul-2023
• أستكشاف أخطاء الاتصال بوكيل المؤتمرات وتعقبها في JTAPI GW 19-Jul-2023
• أستكشاف أخطاء CCE وإصلاحها عند إستخدام أي خدمة أخرى لمنفذ ICM 19-Jul-2023
• تكوين RONA واستكشاف أخطائها وإصلاحها باستخدام CCE CVP 01-Mar-2023

مستند

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022