حلول مؤسسات مراكز الاتصال الموحدة من Cisco
| نظرة عامة | نظرة عامة على المنتج |
|---|---|
| الحالة | متوفر طلب من السلسلة |
| تاريخ إصدار السلسلة | 17-JUN-2002 |
التعليقات-
- Unified Contact Center Enterprise 11.6 (2)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Sep-2023
- Unified Contact Center Enterprise 11.6(1)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Sep-2023
- Unified Contact Center Enterprise 12.5(2)
الحالة: متوفر | تاريخ الإصدار: 26-Jul-2022
- Unified Contact Center Enterprise 12.6(1)
الحالة: متوفر | تاريخ الإصدار: 10-May-2021
- Unified Contact Center Enterprise 12.6(2)
الحالة: متوفر | تاريخ الإصدار: 27-Apr-2023
- Unified Contact Center Enterprise، الإصدار 12.0(1)
الحالة: متوفر | تاريخ الإصدار: 11-Jan-2019
- Unified Contact Center Enterprise، الإصدار 12.5(1)
الحالة: متوفر | تاريخ الإصدار: 21-Jan-2020
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أعلى نتائج البحث
المعلومات الرئيسية
شاهَد العملاء أيضًا
المحتوى المحفوظ
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إشعارات الأمان الحديثة
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
- 01-Feb-2023
فئات المستندات
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أوراق البيانات ومعلومات المنتج
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
End-of-Life and End-of-Sale Notices
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Enterprise 12.5 Data Sheet
أوراق البيانات
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إشعارات الأمان
Bulletins
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
الإعلامات الميدانية
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
الاستشارات الأمنية والاستجابات والإعلامات
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الإصدار والتوافق
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
معلومات التوافق
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
ملاحظات الإصدار
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المرجع
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1)
المراجع الفنية
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
مخططات التوثيق
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
معلومات الترخيص
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التصميم
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
أدلة التصميم
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التثبيت والترقية
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1)
- Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
أدلة التثبيت والترقية
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
تثبيت TechNotes وترقيته
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التكوين
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
أدلة التكوين
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة المميزات
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة برمجية
- تكوين البيانات الحية واستكشاف أخطائها وإصلاحها في بيئة UCCE
- تكوين الموصل المستند إلى سحابة الوكيل الظاهري للصوت ل CCE
- تكوين صوت المساعد الظاهري ل CCE واستكشاف أخطائه وإصلاحها
- تكوين إجابات وكيل CCE ونصوص المكالمات
- تكوين حجز الترخيص الذكي المحدد
- Exchange Self-Signed Certificates في حل UCCE، الإصدار 12.6
- تكوين صوت الوكيل الظاهري للمؤسسات لمركز الاتصال باستخدام Dialogflow CX
- تكوين تسجيل الدخول الأحادي UCCE باستخدام Azure Cloud Integration SAML 2.0
- تكوين الاسم البديل للموضوع متعدد الخوادم الموقع من CA في أنظمة CVOS
- تكوين RTP الآمن في مؤسسة مركز الاتصال
- تكوين إشارات SIP الآمنة في Contact Center Enterprise
- تكوين تزامن UCCE
- تكوين اتصال Webex باستخدام Facebook
- تكوين وكيل NGINX للتكامل باستخدام حل مساعدة الوكيل
- تكوين نقل شبكة CVP وتكوينه
أمثلة على التكوين وTechNotes
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الصيانة والتشغيل
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)
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Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة التشغيل والصيانة
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1)
أدله المستخدم النهائي
- فهم تحسينات أمان UCCE 12.5
صيانة TechNotes وتشغيله
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استكشاف الأخطاء وإصلاحها
- تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم
- أستكشاف أخطاء الاستدعاء ومتغيرات ECC وإصلاحها
- تعقب أحداث توجيه المهام في بيئة مؤسسة مركز الاتصال
- تبادل الشهادات الموقعة ذاتيا في حل UCCE
- فهم التغييرات حول CallGuid في CCE
- أستكشاف أخطاء الاتصال بوكيل المؤتمرات وتعقبها في JTAPI GW
- أستكشاف أخطاء CCE وإصلاحها عند إستخدام أي خدمة أخرى لمنفذ ICM
- تكوين RONA واستكشاف أخطائها وإصلاحها باستخدام CCE CVP
- إستخدام الأمر route
- تبادل الشهادات باستخدام أداة تحميل مركز الاتصال
- إسترداد بيانات CCE باستخدام طرق المزامنة اليدوية
- تعرف على تأثير نقاط الضعف في سجل Apache4j في حل مركز الاتصال من Cisco
- تمتع بترقية حل CCE 12.0(1) الموحد باستخدام نظام التشغيل Windows 2016 و SQL 2017 - إجراء الترقية الأساسية الشائعة
- أستكشاف أخطاء تكامل UCCE SSO وإصلاحها باستخدام Azure IDp
- لا يسرد Unified Contact Center Enterprise Diagnostic العمليات أو الخدمات
استكشاف أخطاء TechNotes وإصلاحها
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مستند
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سجّل الدخول للاطّلاع على التنزيلات المتاحة.
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