Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

أوراق البيانات

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

End-of-Life and End-of-Sale Notices

الأحدث

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

Q&A

• فهم الدعم لمكونات مركز الاتصال التي تستخدم CentOS 30-Apr-2024

Bulletins

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

الإعلامات الميدانية

الأحدث

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017

الاستشارات الأمنية والاستجابات والإعلامات

الأحدث

• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability 07-Oct-2015

معلومات التوافق

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

ملاحظات الإصدار

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Release Notes for Unified Contact Center Enterprise, Release 12.5(1) 21-Jan-2020

مخططات التوثيق

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 26-Jul-2022

المراجع الفنية

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5 31-Jan-2020
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2) 04-Feb-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2024
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 17-Jun-2020

أدلة التصميم

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2) 20-May-2021

أدلة التثبيت والترقية

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 03-Feb-2020
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 04-Feb-2020
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020

تثبيت TechNotes وترقيته

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• تثبيت OpenJDK وترحيله في CCE، الإصدار 12.5(1) 09-Feb-2022

أمثلة على التكوين وTechNotes

الأحدث

• Exchange Self-Signed Certificates في حل UCCE، الإصدار 12.6 15-Aug-2023
• تكوين تسجيل الدخول الأحادي UCCE باستخدام Azure Cloud Integration SAML 2.0 31-May-2023
• تكوين الاسم البديل للموضوع متعدد الخوادم الموقع من CA في أنظمة CVOS 17-Apr-2023
• تكوين RTP الآمن في مؤسسة مركز الاتصال 21-Dec-2022
• تكوين إشارات SIP الآمنة في Contact Center Enterprise 22-Nov-2022
• تكوين تزامن UCCE 11-Oct-2022
• تكوين اتصال Webex باستخدام Facebook 24-Aug-2022
• تكوين وكيل NGINX للتكامل باستخدام حل مساعدة الوكيل 05-Oct-2021
• تكوين نقل شبكة CVP وتكوينه 30-Sep-2021
• تكوين إجابات الوكيل وسجلات المكالمات ل CCE، الإصدار 12.5 29-Sep-2021
• الاستطلاع المؤجل الخاص بإدارة تجربة WebEx (WXm) المدمج مع حل UCCE 15-Jul-2020
• تكوين التعميم التلقائي لمعرف المستخدم في صفحة تسجيل الدخول إلى AD FS ل UCCE SSO 19-Jun-2019
• شكلت التقصير domain name و multi PG مشرف في cisco CCE 12.x 19-Jun-2019
• تكوين الدردشة والبريد الإلكتروني للمؤسسات (ECE) والروابط السريعة والاستجابات 06-Dec-2018
• تكوين عميل Mobile على UCCE 27-Jun-2018

أدلة التكوين

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 04-Feb-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 28-Jan-2024
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 21-Aug-2023

أدلة المميزات

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 06-Aug-2021

أدلة برمجية

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1) 16-Feb-2020
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1) 07-Apr-2020

أدله المستخدم النهائي

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• CTIOS Supervisor Desktop User Guide 31-Jan-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1) 03-Feb-2020
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1) 22-Aug-2023
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 07-May-2020

أدلة التشغيل والصيانة

Cisco Unified Contact Center Enterprise، الإصدار 12.5(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 07-Feb-2019

صيانة TechNotes وتشغيله

• فهم تحسينات أمان UCCE 12.5 22-Apr-2020

استكشاف أخطاء TechNotes وإصلاحها

الأحدث

• تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم 25-Apr-2024
• تبادل الشهادات الموقعة ذاتيا في حل UCCE 23-Aug-2023
• فهم التغييرات حول CallGuid في CCE 20-Jul-2023
• إستخدام الأمر route 07-Dec-2022
• إسترداد بيانات CCE باستخدام طرق المزامنة اليدوية 19-Aug-2022
• تعرف على تأثير نقاط الضعف في سجل Apache4j في حل مركز الاتصال من Cisco 14-Jan-2022
• لا يسرد Unified Contact Center Enterprise Diagnostic العمليات أو الخدمات 11-Feb-2021
• فشل ترقية TroubleShoot UCCE Tomcat 01-Feb-2021
• كيفية إجراء حساب على مستوى الخدمة لأنواع الطلبات 15-Nov-2020
• أستكشاف أخطاء المرور وإصلاحها للوكيل Cisco UCCE Mobile Agent MTP 23-Oct-2020
• تزويد Google CCAI ب CCE 07-Aug-2020
• أستكشاف أخطاء PCCE 12.x Spog التي لا تقدم الأداة الذكية ل ECE وإصلاحها 24-Jul-2020
• كيفية تغيير الحد الأقصى للوقت في قيمة قائمة الانتظار في موجه ICM. 23-Jul-2020
• دمج عميل Finesse ThreeParty مع SSO 11-Jun-2020
• أستكشاف أخطاء توفر عامل PQ وأولوية السمة وإصلاحها 24-Apr-2020

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022