Table Of Contents

Preface

Document Objective

Audience

Organization

Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Preface

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This preface discusses the objectives, audience, and organization of Installation and Configuration Guide for Cisco Secure ACS Remote Agents.

Document Objective

This document will help you install and configure Cisco Secure ACS Remote Agent for Windows and Cisco Secure ACS Remote Agent for Solaris.

Audience

This document is for system administrators who use Cisco Secure ACS Remote Agents to support Cisco Secure ACS Appliances.

Organization

The Installation and Configuration Guide for Cisco Secure ACS Remote Agents is organized into the following chapters:

• "Overview of Cisco Secure ACS Remote Agent". An overview of Cisco Secure ACS Remote Agent for Windows and Cisco Secure ACS Remote Agent for Solaris, including their features and services.

• "Installation of Cisco Secure ACS Remote Agent for Windows". System requirements and instructions for installing, uninstalling, and upgrading Cisco Secure ACS Remote Agent for Windows, including special configuration steps required for Microsoft Windows authentication when the remote agent runs on a member server rather than a domain controller.

• "Installation of Cisco Secure ACS Remote Agent for Windows". System requirements and instructions for installing, uninstalling, and upgrading Cisco Secure ACS Remote Agent for Solaris.

• "Configuring and Maintaining a Remote Agent". Information about how to configure a remote agent using its CSAgent.ini file, file and directory structure, debug mode, collection of support logs, and how to stop and start services.

Conventions

This guide uses the following typographical conventions:

Table 1 Typographic Conventions 

Convention	Meaning
Italics	Introduces new or important terminology and variable input for commands.
Script	Denotes paths, file names, and example screen output. Also denotes Secure Script translations of security policy decision trees.
Bold	Identifies special terminology and options that should be selected during procedures.

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Tip Means the following information will help you solve a problem. The tip information might not be troubleshooting or even an action, but could be useful information.

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Note Means reader take note. Notes contain helpful suggestions or references to materials not covered in the manual.

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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage, loss of data, or a breach in your network security.

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Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device.

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Related Documentation

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Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review Cisco Secure ACS documentation on Cisco.com for any updates.

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The following documentation is available on Cisco.com and in PDF format on the CD-ROM for the applicable Cisco Secure ACS platform:

•For Cisco Secure ACS for Windows Server, the following documents are available:

–Release Notes for Cisco Secure ACS for Windows Server

–User Guide for Cisco Secure ACS for Windows Server

–Installation Guide for Cisco Secure ACS for Windows Server

•For Cisco Secure ACS Appliance, the following documents are available:

–Release Notes for Cisco Secure ACS Appliance

–User Guide for Cisco Secure ACS Appliance

–Installation and Setup Guide for Cisco Secure ACS Appliance

–Installation and Configuration Guide for Cisco Secure ACS Remote Agents

–Regulatory Compliance and Safety Information for the Cisco Secure ACS Appliance

•For all Cisco Secure ACS platforms, Installation and User Guide for Cisco Secure ACS User-Changeable Passwords is available.

Included in the Cisco Secure ACS HTML interface are two sources of information:

•Online Help contains information for each associated page in the Cisco Secure ACS HTML interface.

•Online Documentation is a complete copy of the user guide for the applicable release of Cisco Secure ACS.

You can find other product literature, including white papers, data sheets, and product bulletins, at http://www.cisco.com/warp/public/cc/pd/sqsw/sq/prodlit/index.shtml.

You should refer to the documentation that came with your AAA clients for more information about those products. You might also want to consult the Cisco Systems publication Cisco Systems' Internetworking Terms and Acronyms.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website ( http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool ( http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html