Getting Started with Cisco Customer Response Applications 3.1(1)
Appendix B: Alternative Directory Setup Configurations

Table of Contents

Alternative Directory Setup Configurations
Configuring iPlanet LDAP
Configuring Active Directory

Alternative Directory Setup Configurations


During the directory setup and configuration process, you can bypass the default directory (DC Directory) and choose Active Directory, iPlanet LDAP (Netscape), or another directory for Cisco Customer Response Applications (CRA) 3.1. (See the "Configuring Directory Information" section.)


Note   Because the Other directory option is populated with administrator-entered data, it is not shown in this appendix.


Note   For information on directory configuration plug-in tasks, refer to the Cisco CallManager documentation installation instructions in "Installing and Configuring the Cisco Customer Directory Configuration Plug-in" located at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/.

This appendix includes the following topics:

Configuring iPlanet LDAP

To configure the directory setup for iPlanet LDAP when you are configuring directory information (see the "Configuring Directory Information" section), choose Netscape from the Server Type drop-down menu in the Directory Setup web page, as shown in Figure B-1.


Figure B-1   Directory Setup Web Page


The Directory User (DN), User Base, and Base Context fields adjust to the new information and vary according to your system configuration.

Configuring Active Directory

To configure the directory setup for an Active Directory when you are configuring directory information (see the "Configuring Directory Information" section), choose Active Directory from the Server Type drop-down menu in the Directory Setup web page, as shown in Figure B-2.


Figure B-2   Directory Setup Web Page


The Directory User (DN), User Base, and Base Context fields adjust to the new information and vary according to your system configuration.