Table of Contents

QPM Error Messages

These are the error messages that QoS Policy Manager can produce. These messages do not include the device messages you might get when applying your policies to network devices. See the documentation the device for information on device messages.

Policy Manager Error Messages

Error Message   A device named device name already exists. Choose a different name.

Explanation   You are trying to add a device using a name or IP address that is already used as a device name in the database. You cannot define a device twice in the same database.

Recommended Action   Check the IP address and determine if the existing database entry is correct.

Error Message   A policy named policy name already exists. Choose a different name.

Explanation   This name is a duplicate of one already in the database.

Recommended Action   Enter a different name.

Error Message   Are you sure you want to delete application service name?

Explanation   Confirm that you want to delete the selected application service.

Recommended Action   Select Yes to delete the service. Otherwise, select No.

Error Message   Are you sure you want to remove group name and its contents?

Explanation   You are about to delete this group.

Recommended Action   Select Yes to remove the group and its members. Otherwise, select No.

Error Message   Are you sure you want to remove interface name from the group group name?

Explanation   You are about to remove the designated interface from the specified group.

Recommended Action   Select Yes to remove the interface from the group. Otherwise, select No to leave the interface in the group.

Error Message   Authentication error.

Explanation   The system cannot authenticate the user identification or password. The user name and password must be defined in the local QPM user or guest NT groups.

Recommended Action   Ensure that the user name and password are correct.

Error Message   Bad file format. The file is not a QoS database.

Explanation   The file you are trying to open is not a QoS database.

Recommended Action   You can only open files formatted by QPM.

Error Message   Can not launch exe file name.

Explanation   This is a Microsoft Windows system error. Windows could not start the QPM component.

Recommended Action   Try to start the program again. If the error persists, reboot the system.

Error Message   Changing the FRTS configuration on this interface will change the FRTS configuration on its subinterfaces. Do you want to change the FRTS configuration?

Explanation   When you enable or disable FRTS on an interface, FRTS is also enabled or disabled on the interface's subinterfaces. This change can affect the policies defined on the subinterfaces.

Recommended Action   If you want to change FRTS status, click OK. Otherwise, click Cancel.

Error Message   Could not connect to the QoS Manager service. Verify that the service is started.

Explanation   You cannot connect to the QoS Manager service. In the meantime any changes you make will be saved to the local copy of the database. The next time you are connected to the QoS Manager the QoS Manager is updated by issuing a save database command. The Distribution Manger does not function if you are not connected to the QoS Manager.

Recommended Action   Continue to work with the local copy of the database until you can connect to the QoS Manager.

Error Message   Could not connect to the QoS Manager service. Verify that the service is started on QoS Manager host name and that the host is accessible through the network.

Explanation   You cannot connect to the QoS Manager service from a remote location. In the meantime, any changes you make will be saved to the local copy of the database. The next time you connect to the QoS Manager, the QoS Manager is updated by issuing a save database command. The Distribution Manger does not function if you are not connected to the QoS Manager.

Recommended Action   Continue to work with the local copy of the database until you can connect to the QoS Manager.

Error Message   Could not open SNMP connection to device device IP to verify device information. Check that the community string is correct and that the device is reachable through the network.

Explanation   The device might not be accessible on the network, or it might not have a correct community string.

Recommended Action   Verify that the community string is defined correctly in the QPM device properties and that the device is available on the network.

Error Message   Could not open Telnet connection to the device device IP to verify device information.

Explanation   Failed to open a Telnet connection. The device may not be available on the network or may not have Telnet enabled.

Recommended Action   Verify that Telnet is enabled on the device and that the device is available on the network.

Error Message   Define a filter for the policy.

Explanation   A filter is required in the policy.

Recommended Action   Define a filter for the policy.

Error Message   Device device name has at least one interface that is a member in a group. Interfaces will be removed from the group and the device, and its interfaces deleted from the database.

Explanation   The device you are attempting to delete has interfaces and at lease one interface is a member of a group. If you delete the device, all of the device's interfaces are also deleted.

Recommended Action   Click Yes to delete the device and all of its interfaces from the database and from any groups to which they are attached. Otherwise, click No to keep the device and its interfaces.

Error Message   DNS host resolution processing completed.

Explanation   The DNS resolution processing is complete.

Recommended Action   None.

Error Message   DNS host resolution processing completed with errors.

Explanation   The DNS host resolution processing is complete, but there are errors.

Recommended Action   The DNS log indicates whether there was an error for a name. Check all the names for spelling errors. If names are correct and the errors continue, contact your system administrator.

Error Message   DNS host resolution processing has been aborted.

Explanation   You stopped the resolution process before it was finished.

Recommended Action   None.

Error Message   Do you want to keep the group's policies on the interface device name\interface name?

Explanation   You are trying to remove an interface from a group that contains policies. When removing an interface from a group, the group policies are not automatically retained on the removed interface.

Recommended Action   Click Yes to keep the policies. Otherwise, click No to cancel the policies.

Error Message   Do you want to save the change that you made to that Database?

Explanation   You are trying to exit Policy Manager without saving your database changes. If you exit without saving the database, the changes are lost.

Recommended Action   Select Yes to save changes made to the database. Otherwise, select No to void all changes made since the last save.

Error Message   Duplicate host name.

Explanation   You are trying to add a device to the database, but the database already contains an entry for the device. The existing entry might be a device name or an interface with the IP address you are trying to add.

Recommended Action   Ensure you are entering the correct device name.

Error Message   Enter a name for the policy.

Explanation   All policies must have a name.

Recommended Action   Enter a policy name.

Error Message   Enter a value in the field name field.

Explanation   This field requires an entry.

Recommended Action   Enter a value in the field.

Error Message   field name can not be empty.

Explanation   This field requires an entry.

Recommended Action   Enter a value in the field.

Error Message   field name must be between min value and max value.

Explanation   The entry in the field is not between the minimum and maximum value limits.

Recommended Action   Enter a value between the minimum and maximum limits.

Error Message   field name must be greater than min value.

Explanation   The value in this field is less than the minimum value allowed.

Recommended Action   Enter a value greater than the minimum limit.

Error Message   field name must be less than max value.

Explanation   The value in this field is greater than the maximum value allowed.

Recommended Action   Enter a value that is less than the maximum value.

Error Message   File not found.

Explanation   The file requested cannot be found.

Recommended Action   Check that the name is correct.

Error Message   Group QoS Property last_queue and its policies will override the QoS Property of the member interfaces.

Explanation   You are adding an interface to a group that defines the QoS property for group members. Interfaces take on the QoS Property characteristics when added to a group.

Recommended Action   Select Yes to add the interface. Otherwise, select No.

Error Message   Group QoS property QoS property name and its policies will override member interfaces QoS Property.

Explanation   Group policies override member interface policies when there are differences between the group policies and the member interface policies. This message is confirming your action.

Recommended Action   None

Error Message   Host group must have a name.

Explanation   A host group name was not entered for this host group.

Recommended Action   Enter a host group name and continue.

Error Message   Invalid file. The file is not a QoS database.

Explanation   The requested file is not a QoS database file.

Recommended Action   Verify that the file you are trying to access is a QoS database. Check the file name.

Error Message   Invalid IP address.

Explanation   The IP address is not recognized.

Recommended Action   Correct the IP address and continue.

Error Message   Invalid IP address. Enter a valid IP address in the field name field.

Explanation   The address you are trying to assign is not a valid IP address.

Recommended Action   Enter a valid IP address and continue.

Error Message   Invalid Mask.

Explanation   You entered an invalid mask.

Recommended Action   Correct the mask or leave the field empty.

Error Message   Member interfaces will keep the group QoS Property last_queue.

Explanation   Member interfaces will retain the indicated group QoS Property even if they are no longer members of the group.

Recommended Action   If the interface is no longer a member of the group, you may set other properties for the interface.

Error Message   Missing hostname or IP address.

Explanation   A hostname or IP address was not entered.

Recommended Action   Enter a hostname or IP address.

Error Message   Open file error. Error: error id.

Explanation   QPM could not open the file. The operating system returns the read error.

Recommended Action   If the problem persists, try recovering the database from a backup copy, and check your drive for integrity problems.

Error Message   Rate must be an integer.

Explanation   An integer is the only acceptable entry for this field.

Recommended Action   Enter a valid integer.

Error Message   Some subinterfaces belong to device groups that have QoS settings that conflict with changing the FRTS setting on this interface. To change FRTS on this interface, you must first change the device group settings, or remove the subinterfaces from the device group.

Explanation   You are trying to change whether FRTS is enabled on an interface that has subinterfaces, when the subinterfaces belong to device groups. The device groups have QoS policies or other settings that will not work if you make the change you are attempting.

Recommended Action   If you need to change the FRTS setting of the interface, you must first change the policies on the device group, or remove the subinterfaces from the device group.

Error Message   The group QoS Property QoS property and its policies will override the QoS Property of the member interface device name\interface name.

Explanation   You are adding an interface to a device group, and the device group has a QoS property defined for it. This property will override any QoS property defined on the interface.

Recommended Action   Click Yes to add the interface to the group and change its QoS property to the one defined on the group. Click No to not add the interface to the group.

Error Message   The interface interface name is a member of the group group name. Interface will be removed from the group and deleted from the database.

Explanation   You are trying to delete an interface from the database, but the interface belongs to a device group. If you delete the interface, it is also removed from the group.

Recommended Action   Select Yes to remove the interface. Otherwise, select No to keep the interface in the group and in the database.

Error Message   The IP address field must contain a valid IP address.

Explanation   The data entered into the IP address field is not a valid IP address.

Recommended Action   Enter a valid IP address.

Error Message   The IP address interface is already defined for the device device name.

Explanation   You are trying to add a device using an IP address that is already assigned to an interface on another device that is defined in the database.

Recommended Action   Verify that this is the correct address. If it is the correct address, determine if the device currently using the interface address is the same device as the one you are trying to add. You can rename the device or continuing using the existing entry. If the device entry is using the wrong IP address, correct the entry before adding the device using this IP address.

Error Message   The IP address IP address is already defined as a device in the database. Verify that you have the correct IP address.

Explanation   You are trying to assign an IP address to an interface, but the IP address is already used as a device name for another device in the database. A device's interface cannot have the same IP address as another device's interface on the network.

Recommended Action   Verify that this is the correct IP address. If it is correct, you must first correct the device entry for the device that is currently defined with this IP address.

Error Message   The policy action action name for policy policy name is not supported on the IOS version running on the device.

Explanation   This action is not supported by this version of IOS software on this device.

Recommended Action   Update the software for the device or delete and change the policy.

Error Message   The QoS Property property name for interface interface name is not supported on the IOS version running on the device.

Explanation   The IOS software version running on the designated interface does not support the designated QoS Property.

Recommended Action   Update the software for the interface or delete and change the QoS Property.

Error Message   The removed interface device name\interface name will keep QoS Property last_queue.

Explanation   You are trying to remove an interface from a group that defines the QoS property. QPM is asking whether you want to keep the QoS property on the interface.

Recommended Action   Click Yes to remove the interface from the group. Otherwise, click No to keep the interface in the group.

Error Message   The removed interface device name\interface name will keep the group QoS Property last_queue.

Explanation   You are trying to remove an interface from a group that defines the QoS property and which also contains policies. QPM is asking whether you also want to keep the policies defined on the group on the interface as well as the QoS property.

Recommended Action   Select Yes to keep all policies. Otherwise, select No to cancel the policies.

Error Message   The string WordToFind was not found.

Explanation   The system cannot find the designated string.

Recommended Action   Check the spelling of the string.

Error Message   There are host names in the database requiring IP address resolution.

Explanation   You used host names instead of IP addresses for some devices, and they must be resolved to IP addresses in order to configure the policies on the devices.

Recommended Action   Select Yes to resolve the host IP address and save the database. Otherwise, select No to save the database without host IP address resolution. You must resolve the host names before the policies that use the names can be configured.

Error Message   There are no unresolved host names defined in the database.

Explanation   All host IP addresses have been resolved in the database.

Recommended Action   Click OK.

Error Message   There are policies defined for the group that are incompatible with the QoS Property name QoS Property.

Explanation   You are trying to change the QoS property for the group. The property you selected conflicts with policies already defined on the group.

Recommended Action   Select OK to remove the policies and change the QoS property for the device group.

Error Message   There are policies defined for the QoS property name that conflict with the new QoS Property QoS property.

Explanation   You are trying to change the QoS property for the interface. The property you selected conflicts with policies already defined on the interface.

Recommended Action   Click Yes to change the QoS property and to remove the conflicting policies. Click No to keep the old QoS property with its associated policies.

Error Message   There are shaping policies on a sub-interface that conflict with enabling FRTS on the interface. Remove the shaping policies from the interface and enable FRTS?

Explanation   You are trying to enable FRTS on an interface, but there are GTS shaping policies defined on some of the interface's subinterfaces. GTS policies cannot exist on an interface or its subinterfaces when FRTS is enabled on the interface.

Recommended Action   Click OK to have QPM remove the GTS shaping policies from the subinterface and enable FRTS on the interface.

Error Message   There is already a group with the name group name.

Explanation   The database contains a group with the name you have just chosen.

Recommended Action   Give the group you are creating a different name.

Error Message   There is already an application service named application service name. Choose a different name.

Explanation   The database contains an application service with the name you have chosen.

Recommended Action   Give the application service you are creating a different name.

Error Message   There is already an interface named interface name defined for the device.

Explanation   The name you are trying to assign already exists on this device. You cannot have two interfaces with the same name on a device.

Recommended Action   Check the interface name and try again.

Error Message   You can not create a policy in the folder folder name.

Explanation   You can create a policy only at an interface level, a device group level, or for those devices which support the attachment of policies.

Recommended Action   Select the correct item on which you need to create the policy. If you are trying to create policies for use on all interfaces on a device, you must first create a device group that contains the device's interfaces. Then, create the policies on the device group.

Error Message   You can not create a policy on device group group name. The group does not support any policy actions.

Explanation   You are trying to create a policy on a device group that does not support policies. Either the group's QoS property does not allow policies, or the interface type and software version do not support policies.

Recommended Action   Ensure that the device group is defined correctly for your requirements. If you must define policies on the group to meet your needs, determine which group characteristic is preventing the policy definition and change it. You might need to create one or more new device groups and move interfaces to the new groups. You might also need to upgrade the software version running on the interfaces.

Error Message   You can not create a policy on interface interface name. The interface does not support any policy actions.

Explanation   You are trying to create a policy on an interface that does not support policies. Either the interface's QoS property does not allow policies, or the interface type and software version do not support policies.

Recommended Action   Ensure that the interface is defined correctly for your requirements. If you must define policies on the interface to meet your needs, determine which interface characteristic is preventing the policy definition and change it. You might need to upgrade the software version running on the interface or change its QoS property.

Error Message   You cannot delete the folder name folder.

Explanation   The folder is a required folder and cannot be deleted.

Recommended Action   None.

Error Message   You can not delete this host group because there are statements that use the group. Reference was found in policy name in folder name.

Explanation   There are statements that use this group in the indicated policy name and folder.

Recommended Action   Remove all references or keep the host groups. QPM mentions only the first occurrence it finds of the host group, so you might get this message repeatedly until you remove all uses of the host group. Consider creating an All Policies report and scanning for the host group name to help you identify policies that use the name.

Error Message   You can not paste the policy in the folder name folder.

Explanation   You are trying to paste a policy in a folder, but the folder does not support the policy's action. The folder is either one that cannot hold policies, or it can hold policies, but the device or interface type, software version, or QoS property does not support the policy's action.

Recommended Action   Ensure that you have selected the correct target folder. If you have selected the correct folder, the policy cannot be implemented on the interface, device group, or device unless you change its characteristics.

Error Message   You must select a port or enter a number between 0 and 65535 in the port field.

Explanation   The data is not a valid port entry.

Recommended Action   Select a port or enter a number between 0 and 65535.

Distribution Manager Error Messages

Distribution Manager log messages are described in the "Reading the Distribution Manager Logs" section.

Error Message   Connecting to QoS Manager on QoS Manager host name.

Explanation   Distribution Manager is connecting to the QoS Manager service on the indicated host.

Recommended Action   None.

Error Message   Custom queue byte count exceeds the queue byte count limit.

Explanation   The queue byte count exceeds the calculated limit of 0xFFFFFF

Recommended Action   Reduce the interface packet size or decrease the custom queue ratio.

Error Message   Exiting Distribution Manager, Please wait.

Explanation   The Distribution Manager application is closing.

Recommended Action   None.

Error Message   Reading commands from the device.

Explanation   Distribution Manager is reading the configuration commands from the device.

Recommended Action   None.

Error Message   The string string to find was not found.

Explanation   There was no match. The search string was not found.

Recommended Action   Check the search string for accuracy.

Error Message   Unable to connect QoS Manager on QoS Manager host name.

Explanation   Distribution Manager could not connect to the QoS Manager service on the indicated machine. You cannot use Distribution Manager until QoS Manager is available.

Recommended Action   Verify that the host is available on the network and that the QoS Manager service is running on the host.