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WebEx Case Study: Superstructure Group


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Next Steps:

Firm Transforms Global Customer Support

Challenge:
Resolve customer support issues quickly and increase customer satisfaction.


Solutions:
Online meetings offer rapid communication with customers around the globe while application sharing lets support staff rapidly fix problems.


Results:

  • Tripled customer base in three years without additional support staff
  • Reduced issue troubleshooting time
  • Significantly reduced number of support calls


WebEx technology allows us to operate on a truly global scale and pursue new business opportunities anywhere in the world.
- Ted Thomas, chief executive officer, Superstructure Group