Firm Transforms Global Customer Support
Resolve customer support issues quickly and increase customer satisfaction.
Online meetings offer rapid communication with customers around the globe while application sharing lets support staff rapidly fix problems.
- Tripled customer base in three years without additional support staff
- Reduced issue troubleshooting time
- Significantly reduced number of support calls
WebEx technology allows us to operate on a truly global scale and pursue new business opportunities anywhere in the world.- Ted Thomas, chief executive officer, Superstructure Group