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WebEx Case Study: Princess Cruises


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Princess Cruises Trains Global Agents Online

Challenge:
Princess Cruises needed cost-effective way to train and motivate remote travel agents about offerings and to boost sales.


Solutions:
Cisco WebEx Meeting Center allowed Princess Cruises to provide online training, global conferences, and conduct sales-focused events.


Results:

  • Extended sales reach and contributed to sales acceleration
  • Cut travel costs significantly and improved meeting access for international staff
  • Provided high-quality, interactive content delivery system on reliable network


Since we switched to WebEx meeting applications, our sales seminars have grown. We now host a dozen sales-focused events over the course of a week.
- J. Martin, e-distribution specialist, Princess Cruises