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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5(1)
系列
Cisco Unified Contact Center Express
概觀
產品概觀
Status
可選
從系列中訂購
發行日期
21-JAN-2020
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近期資安公告
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Security Advisory: Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
文件類別
參考
安裝與升級
版本和相容性
疑難排解
維護與營運
設定
設計
資安公告
資料表和產品資訊
另請參閱 :
已翻譯的終端用戶指南
資料表和產品資訊
資料表
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
01-Aug-2023
Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
17-May-2022
Cisco Unified Contact Center Express 12.5 Data Sheet
28-Jan-2020
Cisco Unified Contact Center Express 12.0(1) Data Sheet
24-Aug-2019
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Express 11.6(2) Data Sheet
16-Aug-2018
Cisco Unified Contact Center Express 11.6 Data Sheet
18-Aug-2017
Cisco Unified Contact Center Express 11.0 Data Sheet
15-Nov-2017
Contact Center Express
Webex Workforce Optimization Data Sheet
29-Jun-2023
產品停產與終止銷售通知
最新
End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
30-Jun-2025
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
20-Sep-2023
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
04-Jun-2021
Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
25-Jan-2021
End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
01-Jul-2020
End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
02-May-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
14-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
11-Jan-2019
EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
11-Jan-2019
檢視所有這類文件
資安公告
欄位聲明
Cisco Unified Contact Center Express 12.5(1)
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
08-Jun-2022
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
27-Oct-2023
Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
06-Nov-2009
Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
20-Sep-2007
Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
14-Jan-2004
Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
05-Nov-2003
安全建議、回應和注意事項
最新
Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
16-Jul-2025
Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
04-Jun-2025
Cisco Unified Communications Products Command Injection Vulnerability
04-Jun-2025
Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
21-May-2025
Cisco Unified Communications Products Privilege Escalation Vulnerability
21-May-2025
Cisco Finesse Web-Based Management Interface Vulnerabilities
14-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
30-Jan-2024
Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
16-Aug-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
30-May-2023
Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
05-Apr-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
02-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
21-Jul-2021
檢視所有這類文件
版本和相容性
兼容性資料
Cisco Unified Contact Center Express 12.5(1)
Unified CCX Software Compatibility Matrix for 1251 SU3
17-Jul-2024
Unified CCX Software Compatibility Matrix for 12.5(1)
10-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU2
14-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU1
10-Aug-2023
發佈通知
Cisco Unified Contact Center Express 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
08-May-2023
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Unified Contact Center Express Engineering Specials for Release 12.5(1)
13-Mar-2024
Cisco Unified Contact Center Express Engineering Specials (ES) Information
26-Feb-2020
參考
文件藍圖
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
15-May-2023
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
01-Aug-2020
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
授權資料
Open Source Used In Cisco Finesse, Release 10.6(1)
15-Dec-2014
(PDF - 2 MB)
Open Source Used In Cisco Unified Contact Center Express 12.0(1)
23-Jun-2019
(PDF - 14 MB)
Open Source Used In Cisco Unified Contact Center Express 11.6(1)
14-Aug-2017
(PDF - 13 MB)
Open Source Used In Cisco Unified Contact Center Express 11.5(1)
22-Aug-2016
(PDF - 16 MB)
Open Source Used In Cisco Unified Contact Center Express 11.0(1)
07-Sep-2015
(PDF - 25 MB)
Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1)
15-Dec-2014
(PDF - 4 MB)
Open Source Used In Unified Contact Center Express, Release 10.5(1)
27-May-2020
(PDF - 6 MB)
Open Source Used In Unified Contact Center Express, Release 10.0(1)
27-May-2020
(PDF - 6 MB)
技術參考
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
30-Mar-2020
(XLSX - 98 KB)
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
31-Jan-2020
設計
設計指南
Cisco Unified Contact Center Express 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
16-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
28-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
11-Apr-2022
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
01-May-2020
Cisco Unified Contact Center Express Script Repository
04-Feb-2013
(ZIP - 30 MB)
安裝與升級
安裝和升級指南
Cisco Unified Contact Center Express 12.5(1)
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
31-Jan-2020
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
31-Jan-2021
Getting Started with IP IVR Guide, Release 12.5(1)
29-Jan-2020
設定
配置示例和技術筆記
最新
為基於UCCX代理的漸進式配置出站撥號程式
18-Oct-2023
為基於UCCX代理的預測性配置出站撥號程式
06-Oct-2023
使用第三方小工具在Cisco Finesse中配置CUIC歷史報告小工具
21-Sep-2023
瞭解Unified Contact Center Express(UCCX)中的智慧許可
15-Feb-2023
配置Unified Contact Center Express日曆管理
01-Aug-2022
配置CUIC報告預設檢視和閾值
24-May-2022
配置UCCX智慧許可 — 直接型號
25-Mar-2022
在UCCX上配置代理的共用擴展
02-Nov-2021
Webex體驗管理與Contact Center Express的整合
30-Jun-2020
配置UCCX的擴展和連線功能
20-May-2020
為UCCX中的回叫功能配置自定義指令碼
20-Feb-2020
所有VOS裝置型號上的增強型資料包捕獲
25-Jul-2018
在Cisco Unified Contact Center Express(UCCX)11.0(1)或更高版本上配置呼叫後處理
13-Jun-2018
具有Okta身份提供程式的聯絡中心SSO
07-Nov-2017
為思科身份服務(IdS)安裝和配置F5身份提供程式(IdP)以啟用SSO
24-Oct-2017
檢視所有這類文件
配置指南
Cisco Unified Contact Center Express 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
10-Jan-2024
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
特色指南
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
02-Jul-2020
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
07-May-2023
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
10-Apr-2022
Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
11-Jun-2020
維護與營運
終端用戶指南
Cisco Unified Contact Center Express 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
13-Sep-2020
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
10-Apr-2022
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
03-Aug-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
31-Jan-2021
維護和運作指南
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
31-Dec-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
20-May-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
31-Jan-2021
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
31-Jan-2020
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
10-Jul-2023
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
疑難排解
Support FAQ
Cisco Unified Contact Center Express 12.5(1)
瞭解對使用CentOS的聯絡中心元件的支援
30-Apr-2024
IPCC Express如何與Extension Mobility配合使用
31-Aug-2006
如何增加Agent Desktop的振鈴次數?
30-Jan-2006
排除未顯示「註冊」按鈕的Context Service小工具故障
13-Sep-2017
未應答呼叫後將座席狀態更改為「就緒」
29-Nov-2007
疑難排解技術筆記
最新
獲取完整的聯絡中心產品版本
21-Aug-2024
驗證使用中文時未正確播放TTS提示的配置
05-Aug-2024
排除常見的UCCX Finesse和CUIC問題
18-Jun-2024
收集Windows客戶端和伺服器作業系統上的資料包捕獲
25-Apr-2024
UCCX備份失敗故障排除,並顯示錯誤消息
06-Feb-2024
瞭解Finesse的WebSocket連線
01-Feb-2024
瞭解UCCX中的JTAPI體系結構和呼叫流
01-Feb-2024
瞭解UCCX跟蹤級別
21-Nov-2023
排查代理程式登入問題
29-Jun-2023
Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
01-Aug-2022
Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
01-Aug-2022
使用CLI收集Unified Contact Center Express日誌
14-Jul-2022
解決Finesse自定義或新小工具問題
24-May-2022
排除Unified Contact Center Express解決方案中的Apache Log4j漏洞故障
24-Dec-2021
Informix高CPU利用率
27-Aug-2020
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