Cisco Unified Customer Voice Portal

Gegevensbladen en productinformatie

Gegevensbladen

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

Meldingen voor End-of-Life en End-of-Sale

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

Security meldingen

Meldingen uit het veld

• Downloads voor Cisco Customer Voice Portal

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Security Advisories, antwoorden en kennisgevingen

• Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 28-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Release en compatibiliteit

Releaseopmerkingen

• Cisco Unified CVP, Call Studio and VVB Engineering Specials 29-Aug-2025

Referentie

Documentatieroadmaps

• Cisco Unified Customer Voice Portal 15.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(1) 24-May-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

Licentie-informatie

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)

Installeren en upgraden

Installatie- en upgrade-handleidingen

• Cisco Unified Customer Voice Portal 15.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 30-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 14-May-2021

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

TechNotes over installatie en upgrades

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installatie naar OpenJDK in CVP 12.5(1) 24-Jun-2021

Configuratie

Configuratiehandleidingen

• Cisco Unified Customer Voice Portal 15.0(1)

  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 12-Dec-2025
  • Administration Guide for Cisco Unified Customer Voice Portal 15.0(1) 30-Apr-2025
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 05-Mar-2025new
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 01-Mar-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Administration Guide for Cisco Unified Customer Voice Portal 12.6(2) 28-Apr-2023
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 11-Jun-2024
  • Administration Guide for Cisco Unified Customer Voice Portal 12.6(1) 14-May-2021
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 14-May-2021

• Cisco Unified Customer Voice Portal 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

Configuratievoorbeelden en TechNotes

• Cisco Unified Customer Voice Portal 12.6(2)

  • CCE Virtual Agent-spraakgespreksverwerking configureren 13-Sep-2024
  • Smart-licentiespecifieke licentiereservering configureren 18-Oct-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • CVP (Customer Voice Portal) configureren Rapportage Server Database Gebruikerswachtwoord 27-Jan-2023
• Een Studio-element voor databaseoproep configureren - Tomcat JNDI voor SQL-database 03-Sep-2025
• CVP Customer Virtual Assistant (CVA) configureren 18-Dec-2023
• Google Dialoogflow ES configureren om spraakherkenning voor CCE VA-implementatie te verbeteren 25-Mar-2022
• Configuratie van Secure Java Management Uitbreidingen (JMX) communicatie op CVP 12.0 23-Jul-2020
• Say it Smart configureren met Cisco CVP 21-Jul-2020
• Hoe wordt Heap Dump en Thread-dumpen bij CVP VXML-server verzameld 27-Nov-2018
• CVP en IPIVR configureren in een dubbele onafhankelijke VRU-installatie 29-May-2018
• Een alias voor de DB-instantienaam van de CVP-rapportageserver maken 05-Dec-2017
• Hoe te te implementeren en te configureren met de Trunk-gebruiksfunctie met Customer Voice Portal (CVP) 19-Oct-2017
• CA Signed Certificate configureren op CVP Server voor HTTPS Web Access 14-Feb-2017
• Configureer het programma voor opschonen van databases op CVP Reporting Server wanneer OAMP-server niet beschikbaar is. 12-Feb-2016
• IOS Voice XML-gateway voor CVP Call Flow met behulp van MRCPv2 ASR/TTS 19-Sep-2007
• IOS Voice XML-gateway voor CVP Call Flow met behulp van MRCPv1 ASR/TTS 27-Jun-2007

Functiehandleidingen

• Cisco Unified Customer Voice Portal 12.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.6(1) 22-Apr-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

Programmeerhandleidingen

• Cisco Unified Customer Voice Portal 15.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) 30-Apr-2025
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 15.0(1) 01-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(2) 28-Apr-2023
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) 18-Feb-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 31-Jan-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019
  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019

Onderhouden en gebruiken

Eindgebruikershandleidingen

• Cisco Unified Customer Voice Portal 15.0(1)

  • User Guide for Unified CVP VXML Server and Unified CVP Call Studio, Release 15.0(1) 30-Apr-2025
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 01-Apr-2025
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal Release 15.0(1) 01-Mar-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 14-May-2021
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 29-Jan-2020
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018

Onderhouds- en gebruikshandleidingen

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

Probleemoplossing

Support FAQ

• Hoe te bekijken Context Service Account Po Statistieken over OAMP 03-Jul-2018

TechNotes voor probleemoplossing

• Sporen instellen en logboeken verzamelen in CCE 28-May-2025
• Veilige JMX-communicatie tussen CVP OAMP- en CVP-componenten met wederzijdse verificatie 04-Oct-2024
• Bekijk de volledige productversies van contactcenters 21-Aug-2024
• Probleemoplossing voor registratiefout van CVP slimme licentie 01-Feb-2024
• Troubleshoot Customer Voice Portal (CVP) Transfers Wrong Automatic Number Identification (ANI) 26-Jan-2023
• Problemen oplossen met Customer Voice Portal (CVP) Verkeerde automatische nummeridentificatie (ANI) 26-Jan-2023
• CVP OAMP beheerderwachtwoord opnieuw instellen 25-Jan-2023
• CVP SIP-hartslagen configureren en problemen oplossen 31-Aug-2022
• Probleemoplossing bij CVP-server niet bereikbaar door IP-adreswijziging 22-Apr-2022
• Probleemoplossing bij CVP VXML-servergeheugen met Jconsole 11-Mar-2022
• Ga naar Cisco Voice Portal met informatie over terugbellen 10-Jan-2022
• Automation CVP-certificaatopdrachten 20-Oct-2021
• Probleemoplossing bij CVP OAMP pagina 404 fout 30-Sep-2021
• Problemen met VVB PlayMedia Skip en DTMF-buffer oplossen 02-Feb-2021
• Sessieontwikkelingstimer voor probleemoplossing met Cisco Customer Voice Portal 22-Jul-2020

Geschreven informatie

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022