Cisco Unified Contact Center Enterprise 12.5(2)
| Serie | Cisco Unified Contact Center Enterprise |
|---|---|
| Descripción general | Descripción general del producto |
|
Este producto es compatible con Cisco, pero ya no se vende.
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|
| Estado |
No se puede pedir
Detalles de EOL
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|---|---|
| Fecha de lanzamiento | 26-JUL-2022 |
| Fecha de fin de la venta | 31-DEC-2025 |
| Fecha de fin de soporte | 31-DEC-2027 |
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Contenido guardado
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Avisos de seguridad recientes
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
- 21-May-2025
- 19-Dec-2024
Categorías de documentos
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Fichas técnicas e información del producto
Notificaciones de fin de vida útil y fin de venta
Más reciente
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Ver toda la documentación de este tipo
Avisos de seguridad
Field Notices
Más reciente
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Advertencias de seguridad, respuestas y notificaciones
Más reciente
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
Versión y compatibilidad
Información sobre Compatibilidad
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)
Cisco Unified Contact Center Enterprise 12.5(2)
Release Notes
- Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2)
- Release Notes for Unified Contact Center Enterprise, Release 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Referencia
Roadmaps de Documentación
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Referencias Técnicas
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB)
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Diseño
Guías de Diseño
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Instalación y Actualización
Guías de Instalación y Actualización
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- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Notas Técnicas de Instalación y Actualización
Configuración
Notas Técnicas y Ejemplos de Configuración
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- Configuración de ECE para deshabilitar opciones de compromiso alternativas
- Certificados autofirmados de Exchange en una solución UCCE 12.6
- Configuración de RTP seguro en Contact Center Enterprise
- Configuración de la señalización SIP segura en Contact Center Enterprise
- Configuración de la orquestación para UCCE
- Configuración de Webex Connect con Facebook
- Configuración del proxy NGINX para la integración con una solución de ayuda de agente
- Configuración y resolución de problemas de la transferencia de red CVP
- Integrate Webex Experience Management (WxM) Inline Survey with UCCE Solution
- Encuesta diferida sobre la gestión de la experiencia de Webex (WxM) con la solución de UCCE
- Configuración del ID de usuario de cumplimentación automática en la página de inicio de sesión de AD FS para UCCE SSO
- Configure el nombre de dominio predeterminado y el supervisor multiPG en Cisco CCE 12.X
- Configuración de respuestas y enlaces rápidos de chat empresarial y correo electrónico (ECE)
Ver toda la documentación de este tipo
Guías de Configuración
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- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Mantenimiento y Funcionamiento
Guías para el Usuario Final
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- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Notas Técnicas de Mantenimiento y Funcionamiento
Solución de problemas
Support FAQ
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- Comprensión de la compatibilidad con los componentes del Contact Center que usan CentOS
Cisco Unified Contact Center Enterprise 12.5(2)
Notas Técnicas de Troubleshooting
Más reciente
- Descargar registros de servidores VOS en una solución CCE
- Resolución de problemas de falla de actualización de Tomcat para CSCwk81097
- Solución de problemas de inicio de sesión único de CCE con la administración de certificados de Identity Service (IdS)
- Recopilar capturas de paquetes en el sistema operativo de cliente y servidor de Windows
- Certificados autofirmados de Exchange en una solución UCCE
- Troubleshoot Customer Voice Portal (CVP) Transfers Wrong Automatic Number Identification (ANI)
- Utilice el Comando route
- Comprender el impacto de la vulnerabilidad Apache Log4j en la solución de Cisco Contact Center
- Unified Contact Center Enterprise Diagnostic Portico no enumera los procesos ni los servicios
- Solución de problemas de actualización de UCCE Tomcat
- Cómo Realizar el Cálculo del Nivel de Servicio para los Tipos de Llamadas
- Solución de problemas de paso MTP de Cisco UCCE Mobile Agent
- Aprovisionamiento de Google CCAI con CCE
- Solución de problemas de PCCE 12.x SPOG que no representa el gadget ECE
- Cómo cambiar el valor Tiempo máximo en cola en el router ICM.
Documentación
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