Cisco Unified Contact Center Enterprise
| Descripción general | Descripción general del producto |
|---|---|
| Estado | Disponible Pedido de la serie |
| Fecha de lanzamiento de la serie | 17-JUN-2002 |
Comentarios-
- Unified Contact Center Enterprise 11.6(1)
Estado: Fin del soporte | Fecha de fin de soporte: 30-Sep-2023
- Unified Contact Center Enterprise 11.6(2)
Estado: Fin del soporte | Fecha de fin de soporte: 30-Sep-2023
- Unified Contact Center Enterprise 12.0(1)
Estado: Disponible | Fecha de lanzamiento: 11-Jan-2019
- Unified Contact Center Enterprise 12.5(1)
Estado: Disponible | Fecha de lanzamiento: 21-Jan-2020
- Unified Contact Center Enterprise 12.5(2)
Estado: Disponible | Fecha de lanzamiento: 26-Jul-2022
- Unified Contact Center Enterprise 12.6(1)
Estado: Disponible | Fecha de lanzamiento: 10-May-2021
- Unified Contact Center Enterprise 12.6(2)
Estado: Disponible | Fecha de lanzamiento: 27-Apr-2023
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Avisos de seguridad más recientes
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
- 01-Feb-2023
- 11-Jan-2023
- 29-Mar-2022
- 17-Aug-2021
- 04-Jun-2021
- 22-Jan-2021
- 03-May-2020
Categorías de documentos
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Fichas técnicas e información del producto
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Enterprise 12.5 Data Sheet
Fichas técnicas
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Notificaciones de fin de vida útil y fin de venta
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Avisos de seguridad
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
Advertencias de seguridad, respuestas y notificaciones
Boletines
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Field Notices
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Versión y compatibilidad
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Información sobre Compatibilidad
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
Release Notes
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Referencia
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
Información
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
Referencias Técnicas
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Roadmaps de Documentación
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Diseño
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
Guías de Diseño
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Instalación y Actualización
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1)
- Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
Guías de Instalación y Actualización
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo
Notas Técnicas de Instalación y Actualización
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Configuración
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Feature Guides
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
Guías de Configuración
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Guías de Programación
- Configurar reserva de licencia específica de Smart License
- Configuración del conector basado en la nube de voz del agente virtual de CCE
- Certificados autofirmados de Exchange en una solución UCCE 12.6
- Configuración de voz de agente virtual de Contact Center Enterprise con Dialogflow CX
- Configuración del inicio de sesión único de UCCE con Azure Cloud Integration SAML 2.0
- Configuración del nombre alternativo de asunto de varios servidores firmado por CA en los sistemas CVOS
- Configuración de respuestas de agentes de CCE y transcripciones de llamadas
- Configuración de RTP seguro en Contact Center Enterprise
- Configuración de la señalización SIP segura en Contact Center Enterprise
- Configuración de la orquestación para UCCE
- Configuración de Webex Connect con Facebook
- Configuración del proxy NGINX para la integración con una solución de ayuda de agente
- Configuración y resolución de problemas de la transferencia de red CVP
- Configuración de respuestas de agente y transcripciones de llamadas para CCE 12.5
- Configuración y resolución de problemas de voz de CCE Virtual Assistant
Notas Técnicas y Ejemplos de Configuración
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Mantenimiento y Funcionamiento
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Guías de Mantenimiento y Funcionamiento
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1)
Guías para el Usuario Final
- Introducción a las mejoras de seguridad de UCCE 12.5
Notas Técnicas de Mantenimiento y Funcionamiento
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Solución de problemas
- Certificados autofirmados de Exchange en una solución UCCE
- Comprender los cambios sobre CALLGUID en CCE
- Solución de problemas y seguimiento de llamadas de agentes de conferencia en JTAPI GW
- Solución de problemas de CCE cuando otro servicio utiliza un puerto ICM
- Configuración y resolución de problemas de RONA con CCE CVP
- Utilice el Comando route
- Intercambie certificados con la herramienta Contact Center Uploader
- Establecer seguimientos y recopilar registros en CCE
- Recuperar datos de CCE con métodos de sincronización manual
- Comprender el impacto de la vulnerabilidad de Apache Log4j en la solución Cisco Contact Center
- Actualización de la solución Unified CCE 12.0(1) con Windows 2016 y SQL 2017: procedimiento común de actualización de la tierra
- Solucionar problemas de integración de SSO de UCCE con Azure IdP
- Unified Contact Center Enterprise Diagnostic Portico no enumera los procesos ni los servicios
- Error al actualizar UCCE Tomcat
- Cómo Realizar el Cálculo del Nivel de Servicio para los Tipos de Llamadas
Notas Técnicas de Troubleshooting
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Documentación
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