Cisco Unified Contact Center Enterprise
| Descripción general | Descripción general del producto |
|---|---|
| Estado | Disponible Pedido de la serie |
| Fecha de lanzamiento de la serie | 17-JUN-2002 |
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Comentarios-
- Unified Contact Center Enterprise 12.0(1)
Estado: Fin del soporte | Fecha de fin de soporte: 30-Apr-2024
- Unified Contact Center Enterprise 12.5(1)
Estado: No se puede pedir | Fecha de fin de soporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.5(2)
Estado: No se puede pedir | Fecha de fin de soporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(1)
Estado: No se puede pedir | Fecha de fin de soporte: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(2)
Estado: No se puede pedir | Fecha de fin de soporte: 31-Dec-2027
- Unified Contact Center Enterprise 15.0(1)
Estado: Disponible | Fecha de lanzamiento: 28-Apr-2025
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Avisos de seguridad recientes
- 18-Mar-2026
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
- 21-May-2025
Categorías de documentos
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Fichas técnicas e información del producto
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- Cisco Unified Contact Center Enterprise 12.5 Data Sheet
Fichas técnicas
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Notificaciones de fin de vida útil y fin de venta
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Avisos de seguridad
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
Advertencias de seguridad, respuestas y notificaciones
Boletines
- Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
Field Notices
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Versión y compatibilidad
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Información sobre Compatibilidad
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Release Notes
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Referencia
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Cisco Unified Contact Center Enterprise 12.0(1)
Información
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
Referencias Técnicas
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Roadmaps de Documentación
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Diseño
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
Guías de Diseño
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Instalación y Actualización
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1)
- Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1)
- Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Guías de Instalación y Actualización
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Instalación de Tomcat en UCCE con la utilidad Install Tomcat
- Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo
Notas Técnicas de Instalación y Actualización
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Configuración
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Feature Guides
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
Guías de Configuración
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Guías de Programación
- Configuración de Cisco Webex AI Agent para CCE
- Configuración de trabajos de depuración perdidos en servidores de base de datos CCE
- Configuración de respuestas de agentes de CCE y transcripciones de llamadas con ayuda de Google Agent
- Configuración de ECE para deshabilitar opciones de compromiso alternativas
- Configuración del conector basado en la nube de voz del agente virtual de CCE
- Configuración y solución de problemas de voz de CCE Virtual Assistant
- Configuración de las respuestas y las transcripciones de llamadas del agente de CCE
- Configurar reserva de licencia específica de Smart License
- Certificados autofirmados de Exchange en una solución UCCE 12.6
- Configuración de voz de agente virtual de Contact Center Enterprise con Dialogflow CX
- Configuración del inicio de sesión único de UCCE con Azure Cloud Integration SAML 2.0
- Configuración del nombre alternativo de asunto de varios servidores firmado por CA en los sistemas CVOS
- Configuración de RTP seguro en Contact Center Enterprise
- Configuración de la señalización SIP segura en Contact Center Enterprise
- Configuración de la orquestación para UCCE
Notas Técnicas y Ejemplos de Configuración
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Mantenimiento y Funcionamiento
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Guías de Mantenimiento y Funcionamiento
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Apple Messages for Business Integration with Webex Connect User Guide (PDF - 1 MB)
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
Guías para el Usuario Final
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Cisco Unified Contact Center Enterprise 12.6(2)
- Solucionar problemas de CCE con consultas
- Comprender las mejoras de seguridad de UCCE 12.5
Notas Técnicas de Mantenimiento y Funcionamiento
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Solución de problemas
- Solución de problemas de inicio de sesión único de CCE con Identity Service (IdS): gestión de certificados
- Configuración y solución de problemas de datos en directo en un entorno UCCE
- Solución de problemas comunes observados en un entorno CCE al integrarse con Webex Connect
- Descargar registros de servidores VOS en una solución CCE
- Obtener versiones completas de productos de Contact Center
- Resolución de problemas de falla de actualización de Tomcat para CSCwk81097
- Solución de problemas de inicio de sesión único de CCE con la administración de certificados de Identity Service (IdS)
- Recopilar capturas de paquetes en el sistema operativo de cliente y servidor de Windows
- Solución de problemas de variables de llamadas y ECC
- Seguimiento de eventos de routing de tareas en un entorno empresarial de Contact Center
- Certificados autofirmados de Exchange en una solución UCCE
- Comprender los cambios sobre CALLGUID en CCE
- Solución de problemas y seguimiento de llamadas de agentes de conferencia en JTAPI GW
- Solución de problemas de CCE cuando otro servicio utiliza un puerto ICM
- Configuración y resolución de problemas de RONA con CCE CVP
Notas Técnicas de Troubleshooting
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Applicable to Multiple Releases
Support FAQ
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Documentación
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