Cisco Unified Contact Center Enterprise

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Collaboration Flex Plan Contact Center Data Sheet 01-Feb-2021
• Cisco Unified Contact Center Enterprise 12.5 Data Sheet 27-Jul-2020
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0(1) Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014

Notificaciones de fin de vida útil y fin de venta

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Centre de contact Cisco: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 21-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018

Avisos de seguridad

Boletines

• Cisco Context Service Product Bulletin 19-May-2020

Field Notices

• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 07-May-2020
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 11-Jun-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 20-Apr-2020

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Unified CCE Solution Compatibility Matrix for 11.6(x) 26-Mar-2020

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Unified CCE Solution Compatibility Matrix for 11.5(x) 26-Sep-2018

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Unified CCE Solution Compatibility Matrix for 11.0(x) 04-Apr-2018

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Unified CCE Solution Compatibility Matrix for 10.5(x) 27-Sep-2018

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Unified CCE Software Compatibility Matrix for 10.0(x) 13-Jul-2017
• General Compatibility Information for CCE 31-Aug-2017
• Cisco Unified ICM Supported Switches (ACDs) 17-Feb-2014 (PDF - 72 KB)

Release Notes

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Release Notes for Unified Contact Center Enterprise, Release 12.5(1) 18-Dec-2019

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) 03-Sep-2019

• Cisco Unified Contact Center Enterprise 11.6(2)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(2) 28-Mar-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1) 16-Sep-2020

• Cisco Unified Contact Center Enterprise 11.0(3)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.0(3) 06-Aug-2018

• Cisco Unified Contact Center Enterprise 11.0(2)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2) 01-Jun-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(1) 16-Sep-2020

• Cisco Unified Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(3) 07-Nov-2016

• Cisco Unified Contact Center Enterprise 10.5(2)

  • Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2) 17-Feb-2016

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(1) 07-Mar-2016

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Release Notes for Cisco Remote Silent Monitoring 09-Jan-2015 (PDF - 207 KB)
  • Release Notes for Cisco Unified Contact Center Enterprise & Hosted, Release 10.0(2) 24-Oct-2014
  • Release Notes for Unified Contact Center Enterprise & Hosted Release 10.0(1) 03-Jun-2014

Referencia

Información

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 08-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Enterprise 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

• Cisco Unified Contact Center Enterprise 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 12-Feb-2018 (PDF - 5 MB)

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Open Source Used In Remote Silent Monitor 11.0(1) 24-Aug-2015 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise and Packaged Contact Center Enterprise 11.0(1) 30-Jul-2015 (PDF - 17 MB)

• Cisco Unified Contact Center Enterprise 10.5(3)

  • Cisco_Unified_Contact_Center_Enterprise__v1_0_2 30-Nov-2016 (PDF - 7 MB)

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise, Packaged, and Hosted 10.5(1) 03-Jun-2014 (PDF - 7 MB)

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Open Source Software used in Remote Silent Monitor 12-Dec-2013 (PDF - 842 KB)
  • Open Source Used In Unified Contact Center Enterprise, Packaged, and Hosted 10.0(1) 05-Dec-2013 (PDF - 4 MB)

Referencias Técnicas

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 07-Sep-2020
  • Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Releae 12.5(1) 05-Feb-2020
  • CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5 31-Jan-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019
  • CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
  • Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0 11-Jan-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 08-Nov-2018
  • CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.5(1) 09-Nov-2018
  • Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 11.5(1) 18-Apr-2018
  • CTI Server Message Reference Guide (Protocol Version 20) for Cisco Unified Contact Center Enterprise, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.0(1) 09-Nov-2018
  • CTI Server Message Reference Guide (Protocol Version 19) for Cisco Unified Contact Center Enterprise 10-Sep-2015 (PDF - 1 MB)
  • Database Schema Online Help for Cisco Unified Contact Center Enterprise 26-May-2014

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.5(1) 09-Nov-2018

Roadmaps de Documentación

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) 04-May-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1) 12-Dec-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.0(1) 26-Aug-2015

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 10.5(1) 01-Jul-2014

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 10.0(1) 05-Nov-2014

Diseño

Guías de Diseño

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 14-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6 22-Mar-2019

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.5 03-May-2018

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Cisco Unified Contact Center Enterprise Design Guide, Release 11.0(1) 16-Nov-2015

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Cisco Unified Contact Center Enterprise Design Guide, Release 10.5(1) 12-Feb-2016

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Cisco Unified Contact Center Enterprise Design Guide, Release 10.0(1) 25-Sep-2015
• IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 22-Apr-2014
• UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator 21-Apr-2014

Notas Técnicas de Diseño

• Guía de informes del centro de contacto IP de Cisco 02-Aug-2007
• Recuperación del Router tras falla no trabajando en un modo dúplex 23-Feb-2005

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) 26-Jun-2020
  • CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1) 06-Feb-2020
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 17-Jul-2019
  • Windows Server and SQL Server Upgrade for Unified CCE 05-Jul-2019 (PDF - 1 MB)
  • CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1) 04-Jul-2019
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1) 11-Jan-2019
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 20-Dec-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1) 18-Sep-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 25-Jul-2018
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 28-Aug-2017
  • CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.5(1) 18-Sep-2020
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.5(1) 29-Aug-2018

Notas Técnicas de Instalación y Actualización

• Cisco Unified Contact Center Enterprise 12.0(1)

  • CCE 12.0: Información sobre la corrección obligatoria y la Re-vuelta de los ES viejos 12-Sep-2019
• Los derechos de usuario para la instalación de la empresa ICM/IPCC y de la versión 7.x recibida de las ediciones 02-Oct-2014
• Cualificación de Tarjetas Ethernet para Monitoreo de Cisco Agent Desktop 02-Oct-2014
• El SNMP mantiene la reinstalación 19-Jun-2013
• Preguntas frecuentes de la instalación UCCE 8.x 29-Oct-2012
• Cisco Unified Contact Center Enterprise FAQ 24-Jan-2012
• ICM 7.5: El Troubleshooting aumentó el problema de la herramienta de la migración de datos 28-Jul-2011
• Cisco Unified Web y E-Mail Interaction Manager: No se pueden instalar ni configurar los componentes secundarios de Web/aplicación y archivo 26-Sep-2008
• HTTP 500 - Error de servidor interno en WebView II 25-Oct-2006
• Los datos del agente en tiempo real e históricos son inasequibles en el IPCC Enterprise 31-Aug-2006
• Los datos CTI no pueden alcanzar el Cisco Agent Desktop 03-Apr-2006
• Claves de Productos de Aplicaciones de IP Telephony 19-Aug-2005

Configuración

Feature Guides

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 25-Jun-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 19-Jul-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1) 08-Sep-2020

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 11.5(1) 27-Jan-2017

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide Release 11.0(1) 17-Nov-2015

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Cisco Unified Contact Center Enterprise Features Guide Release 10.5(1) 04-Jun-2014

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide Release 10.0(1) 26-Feb-2014

Guías de Configuración

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 02-Apr-2020
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
  • Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 05-Mar-2020
  • Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019
  • Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 04-Jul-2019
  • Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
  • ICM to ICM Gateway User Guide for Unified CCE, Release 12.0 11-Jan-2019
  • SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 13-Dec-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 04-Aug-2020
  • Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 12-Apr-2019
  • Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 29-May-2018
  • Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.5(1) 12-Apr-2019

Guías de Programación

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1) 16-Sep-2020
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1) 06-Feb-2020
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1) 09-Sep-2020
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1) 11-Jan-2019
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 11.6 24-Aug-2017
  • Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 11.5 03-Oct-2016
  • Cisco Unified Contact Center Enterprise Developer Reference, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference Release 11.0(1) 27-Aug-2015

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Cisco Unified Contact Center Enterprise Developer Reference Release 10.5(1) 05-Jun-2014

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference Release 10.0(x) 05-Jun-2014

Notas Técnicas y Ejemplos de Configuración

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Configuración del nombre alternativo del asunto de varios servidores firmado por CA en sistemas CVOS 27-Oct-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Configure la autorización local UCCE 12.0(X) 19-Jun-2019

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Unified CCE: Mobile and Remote Access Configuration 14-Sep-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Flujo de llamada completo de la configuración UCCE 11.6 con SIP/TLS (CA firmó) 25-Apr-2018
  • El CVP omite la configuración de servidor de medios para la Conmutación por falla 20-Jan-2017
  • La configuración del balanceador de la carga de NetScaler del Citrix para Cisco unificó el centro de la inteligencia (CUIC) 17-Dec-2016
  • Solución unificada CCE: Procedimiento para obtener y para cargar los Certificados de CA de tercera persona (versión 11.x) 20-Sep-2016
  • Unified CCE Unified SIP Proxy 9.0 on Virtual Machine Configuration 08-Sep-2015
  • Unified CCE Cisco Remote Expert Mobile Configuration 08-Sep-2015
  • UCCE \ PCCE - Procedimiento para obtener y para cargar el ‐ del uno mismo del Servidor Windows firmado o los servidores del certificado del Certificate Authority (CA) 2008 16-Aug-2015

• Cisco Unified Contact Center Enterprise 10.5(2)

  • La red CUCM basó la grabación para los agentes móviles 09-Apr-2018

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Cisco Virtualization Experience Media Engine Configuration 16-Feb-2016

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Agente móvil de la configuración en UCCE 27-Jun-2018
  • El CVP omite la configuración de servidor de medios para la Conmutación por falla 20-Jan-2017
  • Cisco Remote Expert Solution Configuration 15-Feb-2016

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 12-Jun-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 07-Nov-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.6(1) 27-May-2018

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.5(1) 13-Dec-2016

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.0(1) 26-Aug-2015

• Cisco Unified Contact Center Enterprise 10.5(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 10.5(1) 04-Jun-2014

• Cisco Unified Contact Center Enterprise 10.0(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 10.0(1) 18-Mar-2014

Guías para el Usuario Final

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 03-Sep-2020
  • Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 27-Aug-2020
  • Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1) 04-Feb-2020
  • CTIOS Supervisor Desktop User Guide 31-Jan-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 30-Jan-2020
  • Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5 18-Feb-2019

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 27-Aug-2020
  • Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1) 10-May-2019
  • Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018
  • Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1) 07-Nov-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Outbound Option Guide for Unified Contact Center Enterprise, Release 11.6(1) 08-Nov-2018
  • Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.6(1) 31-Oct-2018
  • Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 13-Jun-2018
  • Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 13-Jun-2018

Notas Técnicas de Mantenimiento y Funcionamiento

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Cómo suprimir y agregar una base de datos en el servidor UCCE AW 29-Jul-2019
• Entienda las mejoras de la seguridad UCCE 12.5 22-Apr-2020
• Vea los agentes registrados en los lados del SISTEMA OPERATIVO CTI 19-Jun-2013
• Borre una ruta o a un grupo de capacidades referido a un script ICM 23-Mar-2012
• Cisco Unified Contact Center Enterprise FAQ 24-Jan-2012
• Característica de la prevención de fraude de cargos de llamada en la versión del IOS 15.1(2)T 29-Jul-2010
• El reinicio del maderero genera el SNMP traps viejo 10-May-2007
• Utilización de la Utilidad de Línea de Comandos OPCTest 01-Oct-2006

Solución de problemas

Notas Técnicas de Troubleshooting

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Solución unificada actualización CCE 12.0(1) con Windows 2016 y SQL 2017 - procedimiento de actualización de la base común 12-Aug-2019

• Cisco Unified Contact Center Enterprise 11.5(1)

  • Cómo fijar las trazas y recoger los registros UCCE 10-Jan-2018
  • Los agentes de la delicadeza SSO del Troubleshooting terminaron una sesión después de 10 minutos 13-Sep-2017

• Cisco Unified Contact Center Enterprise 11.0(1)

  • Caída UCCE del Simple Network Management Protocol (SNMP) de Cisco del Troubleshooting 27-Jun-2018
  • La tabla TCD muestra la duración incorrecta en que la llamada es abandono en la cola 18-Jan-2018
  • Agente del móvil de la delicadeza del Troubleshooting 18-Jan-2018
  • La actualización de Database(DB) del Historical Data Server (HDS) es lenta 29-Dec-2016
  • Estatus de puertos saliente del marcador del monitor 22-Dec-2016
  • La tentativa de Reskill del CCMP genera petición de la operación global del error la “fallada: SEC_Provision_Route” 26-Oct-2016

• Cisco Unified Contact Center Enterprise 10.0(1)

  • No resuelva problemas ninguna llamada del audio en el CVP con el error "38 - red fuera de servicio, típicamente un disconnect" anormal del script TCL; 11-Oct-2018
  • La tabla TCD muestra la duración incorrecta en que la llamada es abandono en la cola 18-Jan-2018
  • La actualización de Database(DB) del Historical Data Server (HDS) es lenta 29-Dec-2016
  • Estatus de puertos saliente del marcador del monitor 22-Dec-2016
  • La tentativa de Reskill del CCMP genera petición de la operación global del error la “fallada: SEC_Provision_Route” 26-Oct-2016
  • Modo móvil del call-by-call del agente seguido en JTAPI GW y CUCM 09-Mar-2015

Support FAQ

• Configuraciones útiles de la traza para la herramienta de la readaptación del Cisco Unified Contact Center Enterprise 23-Mar-2017
• UCCE FAQ: ¿Cómo se reprograma un servicio repetido personal cuando el cliente no contesta? 14-Jun-2013
• Preguntas frecuentes de la instalación UCCE 8.x 29-Oct-2012
• Cisco Unified Contact Center Enterprise FAQ 24-Jan-2012

Documentación

Descripciones generales de las soluciones

• Solution Overviews 25-Jan-2015

White Papers

• Work-from-Home Solution Deployment Guide White Paper 09-Jul-2020
• Cisco Customer Virtual Assistant White Paper 23-Mar-2020

Documentos Traducidos