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Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Virtualization for Unified Contact Center Enterprise
Virtualization for Unified Contact Center Enterprise
Virtualization details below specify the supported third-party software (like VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles.
Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
If a base ESXi version is listed as supported, then all its subsequent major update releases, minor point releases, and corresponding patch levels are also considered supported, unless explicitly stated otherwise. For example, if "ESXi 8.0U1 (inclusive of all updates, for all versions)" is mentioned, then 8.0U1, 8.0U1a, 8.0U2, 8.0U2c, and 8.0U3 would also be supported, unless a specific exclusion is noted.
If no deployment type is explicitly mentioned in a row, it indicates that the VM configuration requirement applies to all deployment types. For example, the VM configuration requirements for a medium PG apply to all deployment types.
"Rogger" denotes the combined Router and Logger services that operate within the same VM in 2000 Agent and 4000 Agent deployments. In contrast, for 12000 Agents or larger deployments, Router and Logger services are hosted on separate dedicated VMs.
Some CCE components, like Rogger, Logger, and Administration DataServers, require an additional virtual disk (indicated with an asterisk in the table above). This disk is essential to accomodate the database drive and is not provisioned automatically by the OVA template.
For more information on the minimum disk size, see the Allocate a Second Virtual Hard Drive topic in the Preinstallation chapter of the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1). You can custom size the SQL database disk drive space to meet data retention requirements, as calculated by the Database Estimator tool.
Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
If a base ESXi version is listed as supported, then all its subsequent major update releases, minor point releases, and corresponding patch levels are also considered supported, unless explicitly stated otherwise. For example, if "ESXi 8.0U1 (inclusive of all updates, for all versions)" is mentioned, then 8.0U1, 8.0U1a, 8.0U2, 8.0U2c, and 8.0U3 would also be supported, unless a specific exclusion is noted.
If no deployment type is explicitly mentioned in a row, it indicates that the VM configuration requirement applies to all deployment types. For example, the VM configuration requirements for a medium PG apply to all deployment types.
"Rogger" denotes the combined Router and Logger services that operate within the same VM in 2000 Agent and 4000 Agent deployments. In contrast, for 12000 Agents or larger deployments, Router and Logger services are hosted on separate dedicated VMs.
Some CCE components, like Rogger, Logger, and Administration DataServers, require an additional virtual disk (indicated with an asterisk in the table above). This disk is essential to accomodate the database drive and is not provisioned automatically by the OVA template.
For more information on the minimum disk size, see the Allocate a Second Virtual Hard Drive topic in the Preinstallation chapter of the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1). You can custom size the SQL database disk drive space to meet data retention requirements, as calculated by the Database Estimator tool.
Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0UI (inclusive of all updates, for all versions)
Cisco Identity Service (IdS) Server for 36k Agent Deployment
10
3000
2.50 GHz
10 GB
1 x 146 GB
1
Cisco Identity Service (IdS) Server for 24k Agent Deployment
8
3000
2.50 GHz
10 GB
1 x 146 GB
1
Cisco Identity Service (IdS) Server
4
1500
2.50 GHz
10 GB
1 x 146 GB
1
Notes:
Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
If a base ESXi version is listed as supported, then all its subsequent major update releases, minor point releases, and corresponding patch levels are also considered supported, unless explicitly stated otherwise. For example, if "ESXi 8.0U1 (inclusive of all updates, for all versions)" is mentioned, then 8.0U1, 8.0U1a, 8.0U2, 8.0U2c, and 8.0U3 would also be supported, unless a specific exclusion is noted.
Cisco Identity Service (IdS) Server for 36k Agent Deployment
10
3000
2.50 GHz
10 GB
1 x 146 GB
1
Cisco Identity Service (IdS) Server for 24k Agent Deployment
8
3000
2.50 GHz
10 GB
1 x 146 GB
1
Cisco Identity Service (IdS) Server
4
1500
2.50 GHz
10 GB
1 x 146 GB
1
Notes:
Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
If a base ESXi version is listed as supported, then all its subsequent major update releases, minor point releases, and corresponding patch levels are also considered supported, unless explicitly stated otherwise. For example, if "ESXi 8.0U1 (inclusive of all updates, for all versions)" is mentioned, then 8.0U1, 8.0U1a, 8.0U2, 8.0U2c, and 8.0U3 would also be supported, unless a specific exclusion is noted.
The RAM reservations for Live Data have changed since 12.5 FCS and what is captured in the virtualization wiki currently is the most up-to-date hardware resource requirements.
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