Notes on Unified CCE Release 12.6 VM Configurations and IOPS



Contents

Unified CCE Administration Client VM configurations are deployed using the following OVA templates:

Unified CCE Live Data Server VM configurations are deployed using OVA template UCCELD_12.6_VOS_vmv13_v1.0.ova

Unified CCE Identity Service (IdS) Server VM configurations are deployed using the OVA template IDS_12.6.1_VOS_vmv13_v1.0.ova

All other Unified CCE VM configurations are deployed using OVA template  UCCE_12.6_Win2016_vmv13.ova.

Notes on Router VM Configuration for Version 12.6 (top

Unified Intelligent Contact Management Enterprise (ICME) Router Virtual Machine configuration sized for the capacity limits shown below.

Capacity Limits for ICME is 28,800 Agents (115 cps).

Notes on Logger VM Configuration for Version 12.6 (top)

Unified Intelligent Contact Management Enterprise (ICME) Logger Virtual Machine configuration sized for the capacity limits shown below.

Capacity Limits for ICME is 28,800 Agent.

Notes on Small PG VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Small Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 250 agents.

Supports the following deprecated OVA:

Notes on Medium PG VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Medium Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 2,000 active agents and 7 All Events Clients. This OVA must be used for the following PGs in a Virtual Machine configuration.

Supports the following deprecated OVAs:


Notes on Large PG VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Large Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 2,000 active agents and 20 All Events Clients. This OVA must be used for the following PGs in a Virtual Machine configuration.

Supports the following deprecated OVAs:

Notes on Administration Client VM Configuration for Version 12.6 (top)

Used for Unified CCE Administration Clients. May also be used for ISE.

The OVA is also supported on Windows client operating systems.


Notes on Administration Server - AW VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation (AW) Server Virtual Machine configuration sized for an administration and data server with a maximum capacity of 50 reporting users.


Notes on AW-HDS VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server (AW-HDS) Virtual Machine configuration sized for a real-time and historical administration and data server with a maximum capacity of 200 reporting users.


Notes on AW-HDS-DDS VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server-Detailed Data Server (AW-HDS-DDS) Virtual Machine configuration sized for a real-time, historical, and detailed data administration and data server with a maximum capacity of 200 reporting users.


Notes on HDS-DDS VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Historical Data Server-Detailed Data Server (HDS-DDS) Virtual Machine configuration sized for a historical and detailed data server with a maximum capacity of 200 reporting users.

Notes on Sigtran Gateway VM Configuration for Version 12.6 (top)

Capacity Limits: 


Notes on Live Data Server VM Configuration for Version 12.6 (top)

Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.

Capacity Limits for 36,000 Agents:

Capacity Limits for 24,000 Agents:

Capacity Limits for 12,000 Agents:


Capacity Limits for 4,000 Agents:

 

Notes on Co-resident Live Data, Unified Intelligence Center, Cisco Identity Service for Version 12.6 (top)

Capacity Limits for 2000 Agents:


Notes on Cisco Identity Service (IdS) Standalone Server for Version 12.6 (top)

Used for Cisco Single Sign-On Identity Service (IdS) standalone server deployments sized for the capacity limits shown below:

Capacity Limits for 36000 Agents:

Capacity Limits for 24000 Agents:

Capacity Limits for 2000, 4000, and 12000 Agents:

Notes on Cisco Enterprise Chat and Email for Version 12.6 (top)

Cisco Enterprise Chat and Email (ECE) specifications apply only for ECE 400 agent on-box deployments. The disk storage comprises of 3 datastores with the following capacities each: 80 GB, 50 GB, and 300 GB.

Notes on VM vDisk Configuration for Databases (top)

This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment.

IOPS and Storage System Performance Requirements for Databases (top)

Contact Center Enterprise (CCE) follows UC storage system design requirements. For more information, see UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, see UC Virtualization Supported Hardware.

All CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

For IOPS information about CUIC, see the CUIC IOPS information.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

Contact Center Enterprise 12.6(2)

Note that the data in this table is arrived based on the Cisco Collaboration Infrastructure Requirements and is provided only for planning purposes. The results will vary based on the hardware, load, and other factors that are applicable to your deployment.

Contact Center Enterprise Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Cisco Identity Server for 24000 Concurrent Agents 35 7 11 202 0 0 1339 217 557 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Note:

12K numbers hold good for all other components as the call rates are the same.
Extra Large Live Data 26 11 17 2043 1 0 7167 387 569
Router 618 7 8 7760 32 1 8390 174 215 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 4930 1490 3395 127948 14053 43211 73112 20396 50360
AW-HDS 5334 1688 2385 96875 653 4458 50041 2983 6702
HDS-DDS 6293 1613 3710 95831 8061 17439 336261 54030 157434
Large Live Data 1928 12 16 75 0 0 10552 265 405
Cisco Identity Server (Ids) 1967 7 9 14 0 0 8417 145 243
Rogger 2687 106 615 22587 694 4785 14442 1504 3967 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 4695 1244 1658 18612 164 716 110556 6523 33887
Cisco Identity Server (Ids) 15 5 9 1 0 0 4259 248 1261
Small Live Data 28 7 11 158 0 1 6035 218 321
Rogger 2435 279 1113 74861 3799 20183 24311 3985 13314 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load and 7 CTI Clients.
AW-HDS-DDS 15457 1623 4828 133718 34857 117282 212129 29547 120444
Medium PG 225 42 49 4641 34 135 5327 3421 3955
CUIC-LD-IdS 978 65 89 72 0 0 14130 2848 9657
Large PG 323 37 46 7182 38 66 4013 2947 3507 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load and 20 CTI Clients.


Contact Center Enterprise 12.6(1)

Contact Center Enterprise Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Cisco Identity Server for 24000 Concurrent Agents 243 6 12 1388 1 0 4270 521 3084 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Live Data for 24000 Concurrent Agents 229 12 18 13056 36 88 12814 351 669
Router 262 6 9 6876 11 1 916 122 139 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 16140 465 2122 125002 2841 15374 147132 6728 25696
AW-HDS 8127 2137 3965 44111 3197 3844 185957 15808 86376
HDS-DDS 16875 2953 8586 24118 940 4421 451192 78060 221522
 Live Data for 12000 Concurrent Agents 1918 12 16 1543 4 2 7407 237 361
Cisco Identity Server 1750 8 11 160 0 0 7381 311 2228
Rogger 7480 1190 5014 150596 11227 38573 133276 15227 65461 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 7420 1754 2915 116064 1314 8326 133453 12776 42635
Cisco Identity Server 1434 7 9 1 0 0 6078 178 1136
Live Data for 4000 Concurrent Agents 1316 9 12 72 0 0 5843 160 237
Rogger 2679 169 905 74884 1639 9950 23980 736 9194 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load.
AW-HDS-DDS 3092 1114 1809 101646 3415 23884 28025 3123 9884
Medium PG 89 52 61 753 9 35 4875 3081 3795
CUIC-LD-IdS 968 439 701 4188 175 407 18793 5141 13799
Large PG 320 50 62 5581 29 73 5100 2895 3836