Unified CCE Administration Client VM configurations are deployed using the following OVA templates:
Unified CCE Live Data Server VM configurations are deployed using OVA template UCCELD_12.6_VOS_vmv13_v1.0.ova
Unified CCE Identity Service (IdS) Server VM configurations are deployed using the OVA template IDS_12.6.1_VOS_vmv13_v1.0.ova
All other Unified CCE VM configurations are
deployed using OVA template
UCCE_12.6_Win2016_vmv13.ova.
Unified Intelligent Contact Management Enterprise (ICME) Router Virtual Machine configuration sized for the capacity limits shown below.
Capacity Limits for ICME is 28,800 Agents (115 cps).
Unified Intelligent Contact Management Enterprise (ICME) Logger Virtual Machine configuration sized for the capacity limits shown below.
Capacity Limits for ICME is 28,800 Agent.Cisco Unified Contact Center Enterprise (CCE) Small Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 250 agents.
Supports the following deprecated OVA:
Cisco Unified Contact Center Enterprise (CCE) Medium Peripheral Gateway
(PG) Virtual Machine configuration sized for a maximum capacity of 2,000
active agents and 7 All Events Clients. This OVA must be used for the
following PGs in a Virtual Machine configuration.
Supports the following deprecated OVAs:
Cisco Unified Contact Center Enterprise (CCE) Large Peripheral Gateway
(PG) Virtual Machine configuration sized for a maximum capacity of 2,000
active agents and 20 All Events Clients. This OVA must be used for the
following PGs in a Virtual Machine configuration.
Supports the following deprecated OVAs:
Used for Unified CCE Administration Clients. May also be used for ISE.
The OVA is also supported on Windows client operating systems.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation (AW) Server Virtual Machine configuration sized for an administration and data server with a maximum capacity of 50 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server (AW-HDS) Virtual Machine configuration sized for a real-time and historical administration and data server with a maximum capacity of 200 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server-Detailed Data Server (AW-HDS-DDS) Virtual Machine configuration sized for a real-time, historical, and detailed data administration and data server with a maximum capacity of 200 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Historical Data
Server-Detailed Data Server (HDS-DDS) Virtual Machine configuration sized
for a historical and detailed data server with a maximum capacity of 200
reporting users.
Capacity Limits:
Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.
Capacity Limits for 36,000 Agents:
Capacity Limits for 24,000 Agents:
Capacity Limits for 12,000 Agents:
Capacity Limits for 4,000 Agents:
Capacity Limits for 2000 Agents:
Used for Cisco Single Sign-On Identity Service (IdS) standalone server deployments sized for the capacity limits shown below:
Capacity Limits for 36000 Agents:
Capacity Limits for 24000 Agents:
Capacity Limits for 2000, 4000, and 12000 Agents:
Cisco Enterprise Chat and Email (ECE) specifications apply only for ECE
400 agent on-box deployments. The disk storage comprises of 3 datastores with the
following capacities each: 80 GB, 50 GB, and 300 GB.
This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment.
For information about TRC versus specs-based support for storage systems, see UC Virtualization Supported Hardware.
All CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.
For IOPS information about CUIC, see the CUIC IOPS information.
Storage Area Networks and Specs-based policy storage solutions must be able to handle the following CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).
Note that the data in this table is arrived based on the Cisco Collaboration Infrastructure Requirements and is provided only for planning purposes. The results will vary based on the hardware, load, and other factors that are applicable to your deployment.
Contact Center Enterprise Components | IOPS | Disk Read KBytes / sec | Disk Write KBytes / sec | Operating Conditions | ||||||
Peak | Avg. | 95th Percentile | Peak | Avg. | 95th Percentile | Peak | Avg. | 95th Percentile | ||
Cisco Identity Server for 24000 Concurrent Agents | 35 | 7 | 11 | 202 | 0 | 0 | 1339 | 217 | 557 | 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Note:
12K numbers hold good for all other components as the call rates are the same. |
Extra Large Live Data | 26 | 11 | 17 | 2043 | 1 | 0 | 7167 | 387 | 569 | |
Router | 618 | 7 | 8 | 7760 | 32 | 1 | 8390 | 174 | 215 | 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
Logger | 4930 | 1490 | 3395 | 127948 | 14053 | 43211 | 73112 | 20396 | 50360 | |
AW-HDS | 5334 | 1688 | 2385 | 96875 | 653 | 4458 | 50041 | 2983 | 6702 | |
HDS-DDS | 6293 | 1613 | 3710 | 95831 | 8061 | 17439 | 336261 | 54030 | 157434 | |
Large Live Data | 1928 | 12 | 16 | 75 | 0 | 0 | 10552 | 265 | 405 | |
Cisco Identity Server (Ids) | 1967 | 7 | 9 | 14 | 0 | 0 | 8417 | 145 | 243 | |
Rogger | 2687 | 106 | 615 | 22587 | 694 | 4785 | 14442 | 1504 | 3967 | 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
AW-HDS-DDS | 4695 | 1244 | 1658 | 18612 | 164 | 716 | 110556 | 6523 | 33887 | |
Cisco Identity Server (Ids) | 15 | 5 | 9 | 1 | 0 | 0 | 4259 | 248 | 1261 | |
Small Live Data | 28 | 7 | 11 | 158 | 0 | 1 | 6035 | 218 | 321 | |
Rogger | 2435 | 279 | 1113 | 74861 | 3799 | 20183 | 24311 | 3985 | 13314 | 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load and 7 CTI Clients. |
AW-HDS-DDS | 15457 | 1623 | 4828 | 133718 | 34857 | 117282 | 212129 | 29547 | 120444 | |
Medium PG | 225 | 42 | 49 | 4641 | 34 | 135 | 5327 | 3421 | 3955 | |
CUIC-LD-IdS | 978 | 65 | 89 | 72 | 0 | 0 | 14130 | 2848 | 9657 | |
Large PG | 323 | 37 | 46 | 7182 | 38 | 66 | 4013 | 2947 | 3507 | 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load and 20 CTI Clients. |
Contact Center Enterprise Components | IOPS | Disk Read KBytes / sec | Disk Write KBytes / sec | Operating Conditions | ||||||
Peak | Avg. | 95th Percentile | Peak | Avg. | 95th Percentile | Peak | Avg. | 95th Percentile | ||
Cisco Identity Server for 24000 Concurrent Agents | 243 | 6 | 12 | 1388 | 1 | 0 | 4270 | 521 | 3084 | 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
Live Data for 24000 Concurrent Agents | 229 | 12 | 18 | 13056 | 36 | 88 | 12814 | 351 | 669 | |
Router | 262 | 6 | 9 | 6876 | 11 | 1 | 916 | 122 | 139 | 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
Logger | 16140 | 465 | 2122 | 125002 | 2841 | 15374 | 147132 | 6728 | 25696 | |
AW-HDS | 8127 | 2137 | 3965 | 44111 | 3197 | 3844 | 185957 | 15808 | 86376 | |
HDS-DDS | 16875 | 2953 | 8586 | 24118 | 940 | 4421 | 451192 | 78060 | 221522 | |
Live Data for 12000 Concurrent Agents | 1918 | 12 | 16 | 1543 | 4 | 2 | 7407 | 237 | 361 | |
Cisco Identity Server | 1750 | 8 | 11 | 160 | 0 | 0 | 7381 | 311 | 2228 | |
Rogger | 7480 | 1190 | 5014 | 150596 | 11227 | 38573 | 133276 | 15227 | 65461 | 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
AW-HDS-DDS | 7420 | 1754 | 2915 | 116064 | 1314 | 8326 | 133453 | 12776 | 42635 | |
Cisco Identity Server | 1434 | 7 | 9 | 1 | 0 | 0 | 6078 | 178 | 1136 | |
Live Data for 4000 Concurrent Agents | 1316 | 9 | 12 | 72 | 0 | 0 | 5843 | 160 | 237 | |
Rogger | 2679 | 169 | 905 | 74884 | 1639 | 9950 | 23980 | 736 | 9194 | 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 100 Reporting users at max query load. |
AW-HDS-DDS | 3092 | 1114 | 1809 | 101646 | 3415 | 23884 | 28025 | 3123 | 9884 | |
Medium PG | 89 | 52 | 61 | 753 | 9 | 35 | 4875 | 3081 | 3795 | |
CUIC-LD-IdS | 968 | 439 | 701 | 4188 | 175 | 407 | 18793 | 5141 | 13799 | |
Large PG | 320 | 50 | 62 | 5581 | 29 | 73 | 5100 | 2895 | 3836 |