Unified CCE Administration Client VM configurations are deployed using the following OVA templates:
Unified CCE Live Data Server VM configurations are deployed using OVA template UCCELD_12.0_CVOS_vmv8_v1.0.ova.
Unified CCE Identity Service (IdS) Server VM configurations are deployed using OVA template IDS-STANDALONE_1.0.1_vmv8_v1.0.ova.
All other Unified CCE VM configurations are deployed using OVA template
UCCE_12.0_Win2012_vmv9_v1.0.ova.
Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Router Virtual Machine configuration sized for the capacity limits shown below.
Capacity Limits:
Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Logger Virtual Machine configuration sized for the capacity limits shown below.
Capacity Limits:
Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Rogger (co-resident Router and Logger) Virtual Machine configuration sized for a maximum capacity of 4,000 agents.
Cisco Unified Contact Center Enterprise (CCE) Small Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 250 agents.
Supports the following deprecated OVA:
Cisco Unified Contact Center Enterprise (CCE) Medium Peripheral Gateway
(PG) Virtual Machine configuration sized for a maximum capacity of 2,000
active agents and 7 All Events Clients. This OVA must be used for the
following PGs in a Virtual Machine configuration.
Supports the following deprecated OVAs:
Cisco Unified Contact Center Enterprise (CCE) Large Peripheral Gateway
(PG) Virtual Machine configuration sized for a maximum capacity of 2,000
active agents and 20 All Events Clients. This OVA must be used for the
following PGs in a Virtual Machine configuration.
Supports the following deprecated OVAs:
Used for Unified CCE Administration Clients. May also be used for ISE.
The OVA is also supported on Windows client operating systems.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation (AW) Server Virtual Machine configuration sized for an administration and data server with a maximum capacity of 50 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server (AW-HDS) Virtual Machine configuration sized for a real-time and historical administration and data server with a maximum capacity of 200 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server-Detailed Data Server (AW-HDS-DDS) Virtual Machine configuration sized for a real-time, historical, and detailed data administration and data server with a maximum capacity of 200 reporting users.
Cisco Unified Contact Center Enterprise (CCE) Historical Data
Server-Detailed Data Server (HDS-DDS) Virtual Machine configuration sized
for a historical and detailed data server with a maximum capacity of 200
reporting users.
Cisco Unified Contact Center Enterprise (CCE) Sigtran Gateway Virtual Machine configuration.
Cisco Unified Contact Center Enterprise (CCE) Remote Silent Monitor
Virtual Machine configuration sized for a maximum capacity of 80 concurrent
sessions.
Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.
Capacity Limits:
Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.
Capacity Limits:
Cisco Unified Contact Center Enterprise (CCE) Small Live Data Server sized for the capacity limits shown below.
Capacity Limits:
Capacity Limits for 2000 Agents:
Used for Cisco Single Sign-On Identity Service (IdS) standalone server deployments sized for the capacity limits shown below:
Capacity Limits for 2000, 4000, and 12000 Agents:
Capacity Limits for 24000 Agents:
Cisco Remote Expert Mobile Application Server (REAS) sized for the
capacity limits shown below.
Capacity Limits:
REAS Platform | vCPU | Non-Transcoded Sessions | Transcoded Sessions | Expert Assist Sessions |
---|---|---|---|---|
Small OVA | 4 core | 100 per node (signaling only) | 100 per node (signaling only) | 100 per node |
The following guidelines apply when clustering Cisco Remote Expert Mobile for mobile and web access:
Note: Remote Expert Mobile capacity planning must also consider
the capacity of the associated Unified CM cluster(s) and CUBE nodes.
Cisco Remote Expert Mobile Media Broker (REMB) sized for the capacity
limits shown below.
Capacity Lmits:
REAS Platform | vCPU | Non-Transcoded Sessions | Transcoded Sessions | Expert Assist Sessions |
---|---|---|---|---|
Large OVA | 8 core | 90 per node | 0 per node | NA |
45 per node | 5 per node | NA | ||
0 per node | 10 per node | NA |
The following guidelines apply when clustering Cisco Remote Expert Mobile for mobile and web access:
Note: Remote Expert Mobile capacity planning must also consider the capacity of the associated Unified CM cluster(s) and CUBE nodes.
Cisco Enterprise Chat and Email (ECE) specifications apply only for ECE
400 agent on-box deployments. The disk storage comprises of 3 datastores with the
following capacities each: 80 GB, 50 GB, and 300 GB.
This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment.