Virtualization for Unified Contact Center Enterprise - Supplemental Information

Virtualization details below specify the supported third-party software (like VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles.

Version 12.5

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5 after Update 1. See the VMware article on the discontinuation of third-party vSwitches for more details.

 

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 6.5 inclusive of all updates, 6.7 inclusive of all updates.(C240 M5 servers require minimum ESXI 6.5 U2.)
Supported VMware Virtual Machine Hardware Version = 13
Supported VMware VMFS (Virtual Machine File System)= ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 5 or 6
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(4000 MHz)

8 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Logger
See notes

4 vCPU
(6000 MHz)

8 GB

1x 80GB
See notes

2

No

No

No

No

Yes

Yes see details

No

Rogger
See notes

4 vCPU
(5000 MHz)

6 GB

1x 80GB
See notes

2

No

No

No

No

Yes

Yes see details

No

Small PG
See notes

2 vCPU
(2000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Medium PG
See notes

2 vCPU
(4000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Large PG
See notes

4 vCPU
(10000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Administration Client
See notes

1 vCPU

2 GB

1x 40GB

1

No

No

No

No

Yes

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

Yes

Yes see details

No

AW-HDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(5000 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

HDS-DDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

Live Data for 36K
See notes

18 vCPU
(36000 MHz)

68 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Live Data for 24K
See notes

12 vCPU
(24000 MHz)

46 GB *

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Live Data for 12K
See notes

8 vCPU
(16500 MHz)

30 GB *

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Live Data for 4K
See notes

4 vCPU
(5500 MHz)

30 GB *

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Identity Service (IdS) Server
See notes

4 vCPU
(1500 MHz)

10 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Identity Service (IdS) Server for 24k Agent Deployment
See notes

8 vCPU
(3000 MHz)

10 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Enterprise Chat and Email
See notes

4 vCPU
(4000 MHz)

20 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

* The RAM reservations for Live Data have changed since 12.5 FCS and what is captured in the virtualization wiki currently is the most up-to-date hardware resource requirements.

Version 12.0

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5 after Update 1. See the VMware article on the discontinuation of third-party vSwitches for more details.

 

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 6.0 U2 and later updates, 6.5 inclusive of all updates, 6.7 inclusive of all updates (C240 M5 servers require minimum ESXi 6.5 U2.)
Supported VMware Virtual Machine Hardware Version = 11
Supported VMware VMFS (Virtual Machine File System)= ESXi 6.0 U2 with VMFS 5, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 5 or 6
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(4000 MHz)

8 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Logger
See notes

4 vCPU
(6000 MHz)

8 GB

1x 80GB
See notes

2

No

No

No

No

Yes

Yes see details

No

Rogger
See notes

4 vCPU
(5000 MHz)

6 GB

1x 80GB
See notes

2

No

No

No

No

Yes

Yes see details

No

Small PG
See notes

2 vCPU
(2000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Medium PG
See notes

2 vCPU
(4000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Large PG
See notes

4 vCPU
(10000 MHz)

6 GB

1x 80GB

2

No

No

No

No

Yes

Yes see details

No

Administration Client
See notes

1 vCPU

2 GB

1x 40GB

1

No

No

No

No

Yes

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

Yes

Yes see details

No

AW-HDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(5000 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

HDS-DDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

Extra Large Live Data Server
See notes

12 vCPU
(24000 MHz)

36 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Large Live Data Server
See notes

8 vCPU
(16500 MHz)

24 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Small Live Data Server
See notes

4 vCPU
(5500 MHz)

24 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Identity Service (IdS) Server
See notes

4 vCPU
(1500 MHz)

10 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Identity Service (IdS) Server for 24k Agent Deployment
See notes

8 vCPU
(3000 MHz)

10 GB

1x 146GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Remote Expert Mobile Application
See notes

4 vCPU
(8400 MHz)

4 GB

1x 40GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Remote Expert Mobile Media Broker
See notes

8 vCPU
(16800 MHz)

8 GB

1x 40GB

1

No

No

No

No

Yes

Yes see details

No

Cisco Enterprise Chat and Email
See notes

4 vCPU
(4000 MHz)

20 GB

1x 80GB
See notes

1

No

No

No

No

Yes

Yes see details

No

 

Version 11.6

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5 after Update 1. See the VMware article on the discontinuation of third-party vSwitches for more details.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 5.5 inclusive of all updates, 6.0 , 6.5, 6.5 U2 and later updates, 6.7 inclusive of all updates(C240 M5 servers require minimum ESXI 6.5 U2).
Supported VMware Virtual Machine Hardware Version = 9
Supported VMware VMFS (Virtual Machine File System)= ESXi 5.5, 6.0 and 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 5 or 6
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(4000 MHz)

8 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Logger
See notes

4 vCPU
(6000 MHz)

8 GB

1x 80GB
See notes

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Rogger
See notes

4 vCPU
(5000 MHz)

6 GB

1x 80GB
See notes

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Small PG
See notes

2 vCPU
(2000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Medium PG
See notes

2 vCPU
(4000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Large PG
See notes

4 vCPU
(10000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Administration Client
See notes

1 vCPU

2 GB

1x 40GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

AW-HDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(5000 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

HDS-DDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Sigtran Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Remote Silent Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Large Live Data Server
See notes

8 vCPU
(16500 MHz)

24 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Small Live Data Server
See notes

4 vCPU
(5500 MHz)

24 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Identity Service (IdS) Server
See notes

4 vCPU
(900 MHz)

10 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Remote Expert Mobile Application
See notes

4 vCPU
(8400 MHz)

4 GB

1x 40GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Remote Expert Mobile Media Broker
See notes

8 vCPU
(16800 MHz)

8 GB

1x 40GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

 

Version 11.5

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 5.5, 6.0
Supported VMware Virtual Machine Hardware Version = 9
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(4000 MHz)

8 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Logger
See notes

4 vCPU
(6000 MHz)

8 GB

1x 80GB
See notes

2

No

No

No

No

No

Yes see details

No

Rogger
See notes

4 vCPU
(5000 MHz)

6 GB

1x 80GB
See notes

2

No

No

No

No

No

Yes see details

No

Small PG
See notes

2 vCPU
(2000 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Medium PG
See notes

2 vCPU
(4000 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large PG
See notes

4 vCPU
(10000 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Administration Client
See notes

1 vCPU

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

No

Yes see details

No

AW-HDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

No

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(5000 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

No

Yes see details

No

HDS-DDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

No

Yes see details

No

Sigtran Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Remote Silent Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Large Live Data Server
See notes

8 vCPU
(16500 MHz)

24 GB

1x 146GB

1

No

No

No

No

No

Yes see details

No

Small Live Data Server
See notes

4 vCPU
(5500 MHz)

24 GB

1x 146GB

1

No

No

No

No

No

Yes see details

No

Cisco Identity Service (IdS) Server
See notes

4 vCPU
(900 MHz)

10 GB

1x 146GB

1

No

No

No

No

No

Yes see details

No

Cisco Remote Expert Mobile Application
See notes

4 vCPU
(8400 MHz)

4 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

Cisco Remote Expert Mobile Media Broker
See notes

8 vCPU
(16800 MHz)

8 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

 

Version 11.0

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 5.5, 6.0
Supported VMware Virtual Machine Hardware Version = 9
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(3000 MHz)

8 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Logger
See notes

4 vCPU
(3000 MHz)

8 GB

1x 80GB(OS)
1x 500GB (DB)

2

No

No

No

No

No

Yes see details

No

Rogger
See notes

4 vCPU
(5400 MHz)

6 GB

1x 80GB(OS)
1x 150GB (DB)

2

No

No

No

No

No

Yes see details

No

UCM Agent PG
See notes

2 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large Generic PG
See notes

4 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small Generic PG
See notes

2 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large CAD Agent PG
See notes

4 vCPU
(5400 MHz)

6 GB

1x 80GB (OS)
1x 80GB(DB)

2

No

No

No

No

No

Yes see details

No

Small CAD Agent PG
See notes

2 vCPU
(1800 MHz)

6 GB

1x 80GB (OS)
1x 80GB(DB)

2

No

No

No

No

No

Yes see details

No

Large MR PG
See notes

2 vCPU
(1800 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small MR PG
See notes

1 vCPU
(1000 MHz)

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large VRU PG
See notes

2 vCPU
(1800 MHz)

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small VRU PG
See notes

1 vCPU
(1000 MHz)

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Avaya ACD PG
See notes

2 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large TDM ACD PG
See notes

2 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small TDM ACD PG
See notes

1 vCPU
(1800 MHz)

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

UCC Gateway PG
See notes

2 vCPU
(3600 MHz)

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Administration Client
See notes

1

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

No

Yes see details

No

AW-HDS
See notes

4 vCPU
(3600 MHz)

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(3600 MHz)

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

HDS-DDS
See notes

4 vCPU
(3600 MHz)

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

Sigtran Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Remote Silent Gateway
See notes

2 vCPU
(2130 MHz)

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Large Live Data Server
See notes

8 vCPU
(3600 MHz)

24 GB

1x 146GB

1

No

No

No

No

No

Yes see details

No

Small Live Data Server
See notes

4 vCPU
(3600 MHz)

24 GB

1x 146GB

1

No

No

No

No

No

Yes see details

No

 

Version 10.5

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 5.1, 5.5, 6.0
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4

8 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Logger
See notes

4

8 GB

1x 80GB(OS)
1x 500GB (DB)

2

No

No

No

No

No

Yes see details

No

Rogger
See notes

4

6 GB

1x 80GB(OS)
1x 150GB (DB)

2

No

No

No

No

No

Yes see details

No

Progger
See notes

4

6 GB

1x 150GB (DB)

2

No

No

No

No

No

Yes see details

No

UCM Agent PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large Generic PG
See notes

4

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small Generic PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large CAD Agent PG
See notes

4

6 GB

1x 80GB (OS)
1x 80GB(DB)

2

No

No

No

No

No

Yes see details

No

Small CAD Agent PG
See notes

2

6 GB

1x 80GB (OS)
1x 80GB(DB)

2

No

No

No

No

No

Yes see details

No

Large MR PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small MR PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large VRU PG
See notes

2

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small VRU PG
See notes

1

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Avaya ACD PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large TDM ACD PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small TDM ACD PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

UCC Gateway PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Adminstration Client
See notes

1

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

Administration Server - AW
See notes

1

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

AW-HDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

AW-HDS-DDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

HDS-DDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

Sigtran Gateway
See notes

2

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Remote Silent Gateway
See notes

2

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

 

Version 10.0

(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Information.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 5.1, 5.5
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4

8 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Logger
See notes

4

8 GB

1x 80GB(OS)
1x 500GB (DB)

2

No

No

No

No

No

Yes see details

No

Rogger
See notes

4

6 GB

1x 80GB(OS)
1x 150GB (DB)

2

No

No

No

No

No

Yes see details

No

Progger
See notes

4

6 GB

1x 150GB (DB)

2

No

No

No

No

No

Yes see details

No

Large Agent PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large CAD Agent PG
See notes

4

6 GB

1x 80GB (OS)
1x 80GB(DB)

2

No

No

No

No

No

Yes see details

No

Small Agent PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small CAD Agent PG
See notes

2

6 GB

1x 80GB(OS)
1x 80(DB)

2

No

No

No

No

No

Yes see details

No

Large MR PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small MR PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large VRU PG
See notes

2

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small VRU PG
See notes

1

2 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Avaya ACD PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large TDM ACD PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small TDM ACD PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Large UCC Gateway PG
See notes

2

6 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Small UCC Gateway PG
See notes

1

4 GB

1x 80GB

2

No

No

No

No

No

Yes see details

No

Administration Client
See notes

1

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

Administration Server - AW
See notes

1

2 GB

1x 40GB

1

No

No

No

No

No

Yes see details

No

AW-HDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

AW-HDS-DDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

HDS-DDS
See notes

4

8 GB

1x 80GB (OS)
1x 500GB (DB)

1

No

No

No

No

No

Yes see details

No

Sigtran Gateway
See notes

2

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

Remote Silent Gateway
See notes

2

4 GB

1x 100GB

1

No

No

No

No

No

Yes see details

No

 

Notes on UCS Tested Reference Configuration and Specs-based Support

(top)

Cisco announces end of sale and end of life for: When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
  • For Hyperflex TRCs (M4 or HX220c M5SX), CCE/PCCE 11.6 only provides spec-based support.
  • For more information on Unified CCE oversubscription support policy, see the Virtual Machines Resource Provisioning Policy section in the Contact Center Design Guide.

Co-residency Support Policy

(top)

Unified CCE adheres to the following Co-residency policies by version:

Version Co-residency Policy
12.x Limited
11.x Limited
10.x Limited
9.x Limited

Notes on Megahertz (MHz) Sizing

(top)

Indicated MHz is in context of the Solution Design Guides for Cisco Unified Contact Center Enterprise and Solution Design Guides for Cisco Packaged Contact Center Enterprise. Please see those design guides for how to use this MHz information in Cisco-supported designs, or for more information.

IOPS and Storage System Performance Requirements

(top)

Unified CCE follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Unified CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

For IOPS information about CUIC, see CUIC IOPS information.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Unified CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

Unified CCE 12.5(1)
Unified CCE Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Cisco Identity Server (IdS) for 24k Agent Deployment 686 7 11 11 0 0 4015 495 3068 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Extra Large Live Data 856 16 21 20648 188 304 14072 473 1326
Router 65 4 6 2570 16 0 13114 94 99 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 16051 1180 3895 122229 8755 22767 175239 16120 48046
AW-HDS 12542 2540 4891 6792 34 50 263957 14410 107106
HDS-DDS 18721 3144 9276 16185 418 1692 530688 96188 278069
Large Live Data 2286 18 28 15001 122 220 10529 291 789
Cisco Identity Server (IdS) 1791 8 11 44 0 0 6968 290 2286
Rogger 2280 148 879 151743 6331 35258 79604 11314 59410 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 2036 1292 5395 122696 7490 33044 205210 30070 108167
Cisco Identity Server (IdS) 14 7 9 8 0 0 8087 182 1180
Small Live Data 21 7 11 3485 11 3 13934 176 277
Rogger 4801 371 1920 282373 4300 23419 105762 5912 31838 2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 6153 1438 2358 112785 3179 20108 224645 25635 100165
Medium PG 302 46 54 30061 60 39 16194 2623 3353

Unified CCE 12.0(1)
Unified CCE Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Cisco Identity Server (IdS) for 24k Agent Deployment 20 7 14 9 1 2 394 133 318 24,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Extra Large Live Data 467 9 13 40253 319 873 15144 475 1497
Router 451 6 7 6764 13 3 191 138 151 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 7237 501 2605 162012 6151 23423 97216 13284 51237
AW-HDS 8388 3675 4937 73921 39702 145632 28298 6889 11090
HDS-DDS 6116 365 1434 117508 3088 13452 53586 6590 20585
Large Live Data 1187 10 10 10499 36 75 11755 178 223
Cisco Identity Server (IdS) 1745 7 7 3 0 0 5488 63 85
Rogger 1062 204 607 174900 7206 31630 76928 9303 52501 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 2437 1062 1265 125746 2712 17875 107434 4716 19095
Cisco Identity Server (IdS) 13 5 7 12 0 0 7299 64 112
Small Live Data 50 7 10 9499 56 96 10511 88 101
Rogger 4552 209 962 198096 15982 110744 89268 21427 62055 2,000 agents; 15 CPS; ECC; 5 scalars @ @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 5546 1100 1653 210954 51900 163278 102824 51884 75648
CUIC-LD-IdS 1453 196 269 6309 379 1018 33575 15692 29544
Medium PG 312 64 72 14209 473 1551 10713 6267 7125

Unified CCE 11.6(1)
Unified CCE Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Router 12  4 6 165 1 1 154 109 121 12,000 agent; 100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 3961 1334 2697 273469 34729 191580 128557 22856 82075
AW-HDS 2812 1481 2113 118721 25436 74078 114917 30502 80616
HDS-DDS 5742 3347 4822 160927 53181 123245 154240 54811 102516
Large Live Data 504 50 102 9852 142 189 7404 445 665
Rogger 2787 523 1457 108267 6369 26138 61446 9689 37398 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 3570 1493 2793 186135 8057 74000 20521 3401 11989
Small Live Data 311 34 35 373 3 0 1211 325 364
Rogger 1170 35 95 62183 592 675 8860 1375 4314 2,000 agents; 15 CPS; ECC; 5 scalars @ @ 40 bytes each; 200 Reporting users at max query load.
AW-HDS-DDS 3037 788 1150 55833 1597 9813 16992 2873 10390
CUIC-LD-IdS 1891 1124 1438 6551 387 879 21046 9203 19247
Medium PG 235 59 65 7889 208 39 11742 3044 3855
Large PG - - - - - - - - -
Cisco Identity Server (IdS) 29 18 21 587 3 1 1480 147 230

Unified CCE 11.5(1)
Unified CCE Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Router 7 4 6 2 0 0 129 111 124 12,000 agent; 100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 3523 1455 2780 200372 25841 196844 126605 38756 105027
AW-HDS 2731 1868 1980 78163 16364 51426 13367 4202 12481
HDS-DDS 4257 2385 3806 179511 27130 159414 116253 41385 102516
Large Live Data 365 46 50 2259 17 58 2197 999 1155
Rogger 3495 1350 2902 50944 14068 42732 94267 17602 54065 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load
AW-HDS-DDS 3599 1406 2783 134056 9066 36099 141671 11094 62751
Small Live Data 60 40 43 77 0 0 676 357 391
Medium PG 180 110 141 9475 28 45 12060 4800 5900
Large PG - - - - - - - - -
Cisco Identity Server (IdS) 52 21 25 84 0 0 6005 324 932

Remote Expert Mobile 11.5(1)
Remote Expert Mobile Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Remote Expert Mobile Media Broker (REMB) 198 111 159 0 0 0 2,008 1,139 1,731 150 sessions
Remote Expert Mobile Application Server (REAS) 2,912 755 1,831 292 4 2 3,522 1,343 2,580 300 sessions