For Unified CCE 11.5 and later versions, use the resource provisioning
policies described in the Cisco Unified Contact Center Enterprise Solution
Design Guide.
For Unified CCE 11.0 and earlier versions, you must use a 1:1 allocation of
vCPU to physical cores. Logical cores are not supported for vCPU allocation.
Unified CCE solution supports the following softswitches:
Softswitch | Support |
VMware vNetwork Standard Switch (vSS or vSwitch) | Y(C) |
VMware vNetwork Distributed Switch (vDS) | Y(C) |
Cisco Nexus 1000V | Y(C) |
Cisco Application Virtual Switch (AVS) | N |
Y(C) means that the softswitch is supported with caveats. Unified CCE has High Availability requirements for network communications that must be met by the chosen softswitch, as folllows:
Follow these guidelines for enabling Quality of Service (QoS) in Unified CCE:
The following table lists the ICM Network Interface Controllers (NICs) and their status.
NIC | Status |
---|---|
AT&T | See note1. |
CRSP | Supported. |
CWC | See note1. Supported. |
GKTMP | Deprecated in Version 9.0. |
ICRP | Deprecated in Version 9.0. |
MCI | Supported. |
Nortel | Supported. |
NTL | Supported. |
SS7In | See note1. |
TIM | See note1. |
Unisource | See note1. |
1This NIC is connected to the IXC switching domain through its Sigtran or SS7 Gateways (NGW). |
The following table lists the VM configuration requirements and supported hardware:
Component & Capacity Point | VM Configuration Requirements | Supported Hardware | |||||
vCPU | vDisk | vNIC | UCS Tested Reference Configurations | UCS or 3rd-party Specs-based on Intel Xeon | |||
XS TRC | Full UC Perf. CPUs | Restricted UC Perf. UCs | |||||
Medium Profile | 4(9000 MHz) |
8 GB |
1 x 146 GB | 1 | No | Yes | No |
Small Profile |
4(6000MHz) |
6 GB | 1 x 146 GB | 1 | Yes | Yes | No |
The following table lists Kernel-based Virtual Machine (KVM) profiles for Cisco ISR series routers that support VVB.
Cisco Integrated Service Routers (ISR) * | Software Versions verified on | Intel X86 Processor | CPU for KVM | CPU Reserved for VVB | Memory | Disk | NIC | Flash |
4331 |
IOS XE 16.9 IOS XE 16.12 |
Intel Rangeley 8 - core 2.0 GHz |
3 cores (equivalent) | 3 cores | 6 GB | 146 GB | 1 | 16 GB |
4351 |
IOS XE 16.9 IOS XE 16.12 |
Intel Rangeley 8 - core 2.4 GHz |
3 cores (equivalent) | 3 cores | 6 GB | 146 GB | 1 | 16 GB |
4431 |
IOS XE 16.9 IOS XE 16.12 |
Intel Gladden 4 - core 1 GHz |
3 cores (equivalent) | 3 cores | 6 GB | 146 GB | 1 | 16 GB |
4451 |
IOS XE 16.9 IOS XE 16.12 |
Intel Gladden 4 - core 2 GHz |
3 cores (equivalent) | 1 core | 6 GB | 146 GB | 1 | 16 GB |
Notes:
Unified CCE 10.0(x) and later supports only virtualized deployment on
VMware vSphere ESXi.
Unified CCE releases prior to 10.0(x) support Hybrid deployment where some components could be deployed bare metal (OS on Server) on MCS servers alongside virtualized Unified CCE applications. Hybrid deployment does not allow A/B application processes to be disparate hardware server type or virtualized/bare metal deployed.
The following Unified CCE applications do not support hybrid A/B:
Unified CCE allows for application VMs to be deployed on different supported servers, whether Cisco UCS or 3rd Party Specs-based within the same or multiple data center sites, excepting duplex and synchronized operation applications, which have a more restrictive requirement.
The following Unified CCE applications are hardware-constrained for side A and B pairings:
These require that the A and B application instances be installed to separate host servers and have exact matching:
Remote Expert Mobile can co-reside with other applications (VMs occupying same host) subject to the following conditions:
Note: Remote Expert Mobile must be installed on its own pair of Side A and Side B servers. It must not be installed co-resident on Packaged CCE Side A and Side B servers.
You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.
Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.
For more details about time synchronization, see the relevant section in the Cisco Unified Contact Center Enterprise Design Guide.
For more information, please see Troubleshooting and Performance Monitoring Virtualized Environments vCenter Settings.
You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.
It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the following Doc Wiki page: UCCE on UCS Deployment Certification Requirements and Ordering Information.
This page contains essential information for partners about the following: