Cisco Virtualization Experience Media Engine Configuration
First Published: June 5, 2014
Last Updated: Feb 11, 2016
Cisco Virtualization Experience Media Engine (Cisco VXME) extends the rich collaboration experience of Cisco Jabber for Windows to virtualized environments. In virtualized environments, the Cisco Jabber (Jabber) platform is deployed in the data center while Cisco VXME runs on the local client. With the Jabber application running on a hosted virtual desktop, you can see presence status, send IMs, check voice messages, or collaborate over a video call. Voice and video traffic is processed locally by Cisco VXME and routed point-to-point between clients, bypassing the data center.
For information about design considerations and guidelines to deploy Cisco Unified Communications Manager (Unified CM) and Cisco VXME, see:
■ Cisco Unified Communications Manager Design Guides: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-implementation-design-guides-list.html
■ Cisco Virtualization Experience Media Engine data sheets, install and upgrade, and maintenance and operations guides: http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/tsd-products-support-series-home.html
This section provides information about the Cisco VXME deployment used for Cisco Collaboration Systems Release 10.5 (1) testing. In the contact center test bed, other system components are also installed and tested.
Software Versions Used
The software versions used for testing Cisco VXME feature in a Contact Center environment were:
■ Cisco Unified Communications Manager (Unified CM): 10.5.0.99831-3
■ Cisco Unified Contact Center Enterprise (Unified CCE): 10.5 SB2 2230
■ Cisco Finesse: 10.5.0.98000-73
■ Cisco Unified Customer Voice Portal (Unified CVP): 10_5_1_Build_94
■ Cisco VXME: 9.7.0-221
■ Citrix XenDesktop 7.0
■ VMware View 5.2
■ Cisco Jabber: 9.7.0 Build 18066
Call Flow Diagram
In the following call flow, the call control signaling goes through the Display Protocol, and the media terminates directly on the Cisco VXME.
This section provides the high-level tasks and related information for deploying Cisco VXME with Citrix Desktop or VMware View.
Based on the preferred Hosted Virtual Desktop (HVD) environment, you will install and configure either Citrix Desktop or VMware View, but not both.
The following tables provide this information.
■ Configuration Tasks: The high-level configuration tasks
■ System Test Specifics: System test variations from procedures and settings documented in the product documentation
■ More Information: Links to product documentation for detailed configuration information related to the high-level tasks
Deploy the Citrix Desktop
The following diagram illustrates how to deploy the Citrix Desktop.
Table 1. Deploying Cisco VMXE with Citrix Desktop
Deploy VMWare View
The following diagram illustrates how to deploy VMware View.
Table 2: Deploying Cisco VMXE with VMware View
■ Documentation Guide for Cisco Virtualization Experience Media Engine
■ Cisco Virtualization Experience Client Manager Install and Upgrade Guides
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Subscribe to What’s New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
All printed copies and duplicate soft copies are considered un-Controlled copies and the original on-line version should be referred to for latest version.
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
© 2016 Cisco Systems, Inc. All rights reserved.