Contents

• Cisco Collaboration Systems Release 11.5(1) for Contact Center
• Tested Functionality
• Feature Testing
• Upgrade Paths
• New and Changed Features
• System Requirements
• End-of-Sale Components
• Deployment Considerations
• Latest Software Upgrades and Licenses
• Components Versions
• Related Documentation
• System Documentation
• Product Documentation
• Limitations and Restrictions
• Important Notes
• CTI Server Crash
• Open Caveats
• Troubleshooting
• Documentation and Service Requests

First Published: September 14, 2016

Cisco Collaboration Systems Release 11.5(1) for Contact Center

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As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.

A major deliverable of the Cisco Collaboration Systems Release is a recommendation of compatible software releases that have been verified by the system testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the products.

For information about component software releases for Cisco Collaboration Systems Release 11.5(1), see System Requirements. Software compatibility data for this release is available from the new Cisco Collaboration Systems Compatibility Matrix.

Note	Software compatibility data for all Cisco Collaboration Systems Releases prior to 10.5(1) is available from the Cisco Collaboration Systems Compatibility Tool.

This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about collaboration system components that were tested for Cisco Collaboration Systems Release 11.5(1) is available at: http:/​/​cisco.com/​go/​unified-techinfo

Note	Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

This document provides release notes for the testing conducted on a Contact Center system including the following types of components:

• Call control components, such as Cisco Unified Communications Manager (Unified CM), and Cisco Unified Communications Manager IM and Presence Service.

• Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Packaged Contact Center Enterprise (Packaged CCE), Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), Cisco MediaSense (MediaSense), Cisco Finesse, and Cisco Unified Customer Voice Portal (Unified CVP).

• Conferencing component such as Cisco TelePresence MCU.

• Enterprise Edge components such as Cisco TelePresence Video Communication Server, Cisco Unified Border Element (CUBE), and Cisco Expressway Series.

• Devices (Endpoints), such as Cisco DX Series (DX Series), Cisco TelePresence System EX Series (EX Series), Cisco IP Phone 7800/8800 Series (7800/8800 Series), Cisco Jabber for Windows (Jabber for Windows), Cisco Virtualization Experience Media Edition (VXME) for Windows, and Cisco Jabber Guest (Jabber Guest).

• Communications gateway components such as Cisco Integrated Services Routers (ISR).

Tested Functionality

Feature Testing

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.5(1) included the following features.

Cisco Unified Contact Center Enterprise (Unified CCE)

• Mobile and Remote Access (MRA)

• Voice Browser and Unified CVP testing

Cisco Packed Contact Center Enterprise (Packaged CCE)

• 2000 agent model

• Voice Browser qualification

• Live data load

• Single sign-on (SSO)

• Universal Queue (UQ)

Cisco Unified Contact Center Express (Unified CCX)

• Cisco Remote Expert Mobile in non-SSO mode

• Cisco Jabber as video end device

• Cisco Jabber on Mac

• Context Service

• SSO

• Email feature with MS Exchange 2016

• Cisco Unified Wireless IP Phone 7925G

• Cisco Expressway or VPNless phone qualification

• Cisco Finesse Cisco IP Phone Agent on IPv6

Upgrade Paths

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.5(1) included the following upgrade path.

• Single-stage upgrade of Contact Center components from Cisco Collaboration Systems Release 11.0(1) to Cisco Collaboration Systems Release 11.5(1). For a list of the base Cisco Collaboration Systems Release 11.0(1) versions, see the Cisco Collaboration Systems Compatibility Matrix.

New and Changed Features

For details about what is new for Cisco Collaboration Systems Release 11.5(1), see the Solution Overview.

For details about new and changed product features, access individual product release notes from Product Documentation.

System Requirements

This section provides information about system requirements for Cisco Collaboration Systems Release 11.5(1) for Contact Center.

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported.

• Cisco TelePresence System EX60, End-of-Sale and End-of-Life Notices

• Cisco Unified IP Phone 6911, 6921, 6941, 6945, 6961, End-of-Sale and End-of-Life Notices

• Cisco Unified IP Phone 7937G, 7911G, 7931G, 7942G, 7962G, Cisco Unified IP Phone Expansion Module 7915, End-of-Sale and End-of-Life Notices:

  Note	The following are now End-of-Support: 7936, 7906G, 7941G, 7961G, 7985G

• Cisco Unified IP Phone 8941, 8945, 8961, End-of-Sale and End-of-Life Announcement

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.

For information about specific products, go to Product/​Technology Support. Then click End-of-Sale and End-of-Life and select products or technologies from the lists to the right.

Go to End-of-Life Policy for more information about Cisco's EOL policy.

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release 11.5(1). Not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying Cisco Collaboration Systems in a customer environment, remember the following:

• At the minimum, customers should deploy the software release recommended in:

  Cisco Collaboration Systems Release Compatibility Matrix

  Note	For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: http:/​/​tools.cisco.com/​ITDIT/​vtgsca.

• For CSA, customers should use the latest engine and policy release. CSA software is available at:

  http:/​/​www.cisco.com/​cgi-bin/​tablebuild.pl/​csa

• For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

  http:/​/​tools.cisco.com/​ITDIT/​CFN/​jsp/​index.jsp

• If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

• Before deploying a release, examine the open caveats in the chosen release to determine if any affect your implementation. Open caveats can be viewed through the Bug Search tool, located at:

  https:/​/​tools.cisco.com/​bugsearch/​

• Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems 11.5(1) components.

To launch the Product Upgrade Tool, go to:

http:/​/​tools.cisco.com/​gct/​Upgrade/​jsp/​index.jsp

To access the Cisco Agent Desktop web licensing site, go to:

http:/​/​www.cisco.com/​c/​en/​us/​support/​docs/​field-notices/​635/​fn63588.html

To download the latest software for all other components, go to:

http:/​/​www.cisco.com/​cisco/​software/​navigator.html

Components Versions

For current Cisco Collaboration Systems Release 11.5(1) compatible component versions, refer to the new Cisco Collaboration Systems Release Compatibility Matrix.

Note	For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: http:/​/​tools.cisco.com/​ITDIT/​vtgsca.

Note	Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

Note	You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see: http:/​/​docwiki.cisco.com/​wiki/​Unified_​Communications_​Virtualization.

Note	Product-specific compatibility documents provide complete compatibility information between components.

Note	Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems Release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.

Related Documentation

System Documentation

For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation.

For more information about specific hardware recommendations or bills of material for each product, see System Requirements.

Product Documentation

The following table provides links to product documentation for the major Collaboration Systems Release 11.5(1) components. The table provides links to:

• Product Release Notes

• Product Support pages, from which you can access technical documentation such as design, installation, configuration, and troubleshooting guides.

• Product Information pages, from which you can access marketing material such as product data sheets.

Note	For details about component versions, see Components Versions.

Table 1 Component Resources Documentation

Component	Links
Call Control
Cisco Unified Communications Manager	Release Notes Support Product Information
Cisco Unified Communications Manager IM and Presence Service	Release Notes Support Product Information
Contact Center
Cisco Unified Contact Center Enterprise	Release Notes Support Product Information
Cisco Packaged Contact Center Enterprise	Release Notes Support Product Information
Cisco Unified Contact Center Express	Release Notes Support Product Information
Cisco Unified Intelligence Center	Release Notes Support Product Information
Cisco MediaSense	Release Notes Support Product Information
Cisco Finesse	Release Notes Support Product Information
Cisco Unified Customer Voice Portal	Release Notes Support Product Information
Cisco Remote Expert Mobile	Release Notes Support Product Information
Conferencing
Cisco TelePresence Conductor	Release Notes Support Product Information
Cisco TelePresence MCU 5300 Series	Release Notes Support Product Information
Enterprise Edge
Cisco TelePresence Video Communication Server	Release Notes Support Product Information
Cisco Expressway Series	Release Notes Support Product Information
Cisco Unified Border Element	Support Product Information
Endpoints
Cisco DX Series	Release Notes Support Product Information
Cisco TelePresence System EX Series	Release Notes Support Product Information
Cisco Unified IP Phone 6901	Release Notes Support Product Information
Cisco Unified IP Phone 6911	Release Notes Support Product Information
Cisco Unified IP Phone 6921, 6941, 6945, 6961	Release Notes Support Product Information
Cisco IP Phone 7800 Series	Release Notes Support Product Information
Cisco Unified IP Phone 7931G, 7941G, 7961G, 7942, 7945, 7962, 7965, 7975	Release Notes Support Product Information
Cisco IP Phone 8800 Series	Release Notes Support Product Information
Cisco Unified IP Phone 8941	Release Notes Support Product Information
Cisco Unified IP Phone 8945	Release Notes Support Product Information
Cisco Unified IP Phone 8961	Release Notes Support Product Information
Cisco Unified IP Phone 9900 Series	Release Notes Support Product Information
Cisco Jabber for Mac	Release Notes Support Product Information
Cisco Jabber for Windows	Release Notes Support Product Information
Cisco Virtualization Experience Media Edition for Windows	Release Notes Support Product Information
Cisco Virtualization Experience Media Edition for SUSE Linux	Release Notes Support Product Information
Cisco Jabber Guest	Release Notes Support Product Information
Communication Gateways
Cisco Unified SIP Proxy	Release Notes Support Product Information
Cisco 2900 Series Integrated Services Routers	Support Product Information
Cisco 3900 Series Integrated Services Routers	Support Product Information
Cisco 4400 Series Integrated Services Routers	Release Notes Support Product Information

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: https:/​/​tools.cisco.com/​bugsearch/​.

Cisco offers a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http:/​/​www.cisco.com/​cisco/​support/​notifications.html

Note	Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.

Important Notes

This section includes important notes related to the testing of Cisco Collaboration Systems Release 11.5(1) for Contact Center.

CTI Server Crash

The CTI Server may crash during CTI Server startup sequence (if both PG and CG are started at the same time or if CG is running while PG is started) or if any clients connect and disconnect immediately. For more information, see CSCva97367.

Open Caveats

This table lists known caveats, grouped by severity, related to Contact Center components tested in Cisco Collaboration Systems Release 11.5(1). The table may also include caveats found in previous releases, which were not resolved at the time this document was written.

For more information about each defect, click the linked caveat number in the Identifier column in the table.

Table 2 Open Caveats in Cisco Collaboration Systems Release 11.5(1)

Identifier	Headline
Severity 2-3 Caveats
CSCva97367	Multiple crashes seen with cti server during initial hours of load run
CSCva99282	During Longevity load recording fails for a brief period

For information about a defect not listed in the table, go to Bug Search Tool.

Troubleshooting

For troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see:

• Troubleshooting Daily Operations

• Product Troubleshooting Guides

the Troubleshooting information at: Introduction to Troubleshooting

Documentation and Service Requests

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation.

Subscribe to What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

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