First Published: February 5, 2020

Last Updated: May 17, 2021

Introduction to Cisco Collaboration Systems

As part of our standard methodology for each Cisco Collaboration Systems Release, we:

  • Perform system-wide testing of Cisco Collaboration products to supplement the product-level testing performed on each collaboration product.

  • Recommend compatible software releases that were verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual applications or products.

    For software compatibility data, see the Cisco Collaboration Systems Release Compatibility Matrix.


    Note
    Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

This document focuses on the Collaboration components tested as part of the Cisco Collaboration Systems Release. For information focused on Contact Center components that were tested as part of Cisco Collaboration Systems Release, see: Release Notes for Contact Center: Cisco Collaboration Systems Release at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-system/products-release-notes-list.html

This document provides release notes details based on the system-wide testing which includes the following types of components:

  • Call Control components, such as Cisco Unified Communications Manager, Cisco Unified Communications Manager IM and Presence Service, Cisco Business Edition, Cisco Unified Communications Manager Express, and Cisco Unified Survivable Remote Site Telephony.

  • Conferencing components, such as Cisco Meeting Server, Cisco Meeting App, Cisco Meeting Management, Cisco TelePresence Management Suite, Cisco TelePresence Management Suite Provisioning Extension, and Cisco TelePresence Management Suite Extension for Microsoft Exchange.

  • Enterprise Edge components, such as Cisco Expressway Series and Cisco Unified Border Element.

  • Server Applications, such as Cisco Emergency Responder, Cisco Paging Server, and Cisco Unified Attendant Consoles.

  • Cloud and Hybrid Services, such as Cisco Webex Teams, Cisco Webex Meetings for Cisco Collaboration Meeting Rooms (CMR) Cloud, Cisco Webex Meetings Server, Cisco Webex Meetings, and Cloud Webex Edge Video Mesh.

  • Voicemail and Messaging components, such as Cisco Unity Connection and Cisco Unity Express.

  • Endpoint components, such as Cisco IP Phone Series, Cisco Webex Desk Series, Cisco Webex Room Series, Cisco TelePresence IX5000, Cisco Jabber, and Cisco Jabber Softphone for VDI.

  • Service Management components, such as Cisco Prime Collaboration.

  • Communication Gateway components, such as Cisco Integrated Services Routers (ISR).

Collaboration Release Alignment

Release 12.7

Cisco Collaboration Systems Release 12.7 aligns with the following core Cisco Collaboration application releases:

  • Cisco Unified Communications Manager 12.5(1)SU2

  • IM and Presence Service 12.5(1)SU2

  • Cisco Unity Connection 12.5(1)SU2

  • Cisco Emergency Responder 12.5(1)SU2

  • Cisco Expressway X12.5.6

  • Supported Cisco IP Phone 78xx and 88xx Series 12.7(1)

  • Cisco Jabber (on Android, iPhone, iPad, Mac or Windows) 12.7

For a detailed breakdown of product components and up to date Recommended releases that make up the Cisco Collaboration Systems Release, see Cisco Collaboration Systems Release Compatibility Matrix.

Release 12.8

Cisco Collaboration Systems Release 12.8 aligns with the following core Cisco Collaboration application releases:

  • Cisco Unified Communications Manager 12.5(1)SU3 and SU4

  • IM and Presence Service 12.5(1)SU3 and SU4

  • Cisco Unity Connection 12.5(1)SU3 and SU4

  • Cisco Emergency Responder 12.5(1)SU3 and SU4

  • Cisco Expressway X12.6 and X12.7

  • Supported Cisco IP Phone 78xx and 88xx Series 12.8(1)SR2

  • Cisco Jabber (on Android, iPhone, iPad, Mac or Windows) 12.9.x

For a detailed breakdown of product components and up date Recommended releases that make up the Cisco Collaboration Systems Release, see Cisco Collaboration Systems Release Compatibility Matrix.

Tested Functionality

System-wide testing was done for features and upgrade paths.

Feature Testing

Release 12.7

The following features were tested for CSR 12.7 release:

  • Cisco Headsets 2.0 release include the following updates:

    • Easy integration with Webex Teams and Webex Meetings

    • Cisco Headset support for Contact Center

    • Launch of Cisco Headset 700 series

  • Simple Phone Replacement with Self-Provisioning and Native Migration— The Self-Provisioning feature is now enhanced with re-provisioning support. This helps provisioning by allowing the following use case: an engineer provisions the phone on day 1 to a generic identity. An end user re-provisions the phone on day 2 to himself.

  • OCSP Revocation for Common Criteria Certification—Online Certificate Status Protocol enhancements help your deployment comply with Common Criteria requirements by ensuring that your system doesn’t make TLS connections to entities whose certificates are revoked.

  • Active Directory 2019 Support

  • Activation Code Onboarding for MPP and Broadcloud—You can now use device activation codes to onboard Cisco TelePresence endpoints for MPP and Broadcloud deployments. This includes both on-premise and MRA deployments.

  • Jabber LDAP Security Credentials—You can now configure Cisco Jabber with secure LDAP credentials via a Service Profile in Unified Communications Manager.

  • HCS CLR Support—Improved control at a granular level for the External Line Presentation number.

  • Cisco Emergency Responder Customized Email—Administrators can now customize Email Alert Notifications for 911 Emergency Calls.

  • Cisco Emergency Responder Switch Support—Support is enhanced to include selected Meraki MS355 switches and Cisco Catalyst 1000 switches.

  • IM and Presence Service Hardening—The IM and Presence Service has been hardened to secure the system as a part of Common Criteria requirements.

  • Smart Licensing Reservation Hierarchy—The Smart Licensing Export Compliance requirements are updated making it easier to deploy encryption features for satellite deployments.

Release 12.8

The following features were tested for Release 12.8:

  • Push Notifications updates:

    • iOS13 SDK updates—Apple Push Notifications support includes enhancements with iOS13, including Push Notification Caller ID, External Presentation Name and Number support and active registration node for call failover.

    • iOS13 SDK updates for China—Apple Push Notifications support includes iOS13 udpates that are targeted specifically to China.

    • Android Push Notifications support—Push Notifications support is now offered for Jabber and Webex Teams clients that run on Android.

  • Native Phone Refresh—The native Phone Migration service makes it easy to replace old and obsolete phones. Feature testing included proxy TFTP deployment tests.

  • Headset-based Extension Mobility Login—Headset Services allow you to connect Cisco Headset into a supported Device to provide simple and integrated user-focused experiences such as Headset-based Extension Mobility login.

  • E911 Compliance - Kari's Law—Unified Communications Manager supports emergency call routing regulations that let your system comply with regulations such as Kari's Law

  • Lower Your Voice Banner and SPAM Update—For open office envirnoCisco IP Phones include a ba feature updates targeted to open offices that . In addition, you can tag incoming calls as SPAM so that future calls from that number go straight to voicemail.

  • Headset Dongle for Jabber

  • Cisco Webex Room Phone—Cisco Webex Room Phone provides a collaborate work experience for huddle spaces and meeting rooms. You can use the phone to make calls, to share information, and to collaborate during meetings. Connect a screen display, and you can collaborate with everyone in the room.

  • Webex Cloud Connected UC

  • Security Readiness—Cisco Collaboration applications were tested for security readiness.

Feature Testing for Cisco Unified Communications Manager, Release 12.5(1)SU4

The Cisco Collaboration Systems Release Team also completed testing in support of Cisco Unified Communications Manager, Release 12.5(1)SU4. Testing includes support for the Cisco Catalyst 8300 Series Edge Platform, which is supported with 12.5(1)SU4.

For a complete breakdown of the features that are a part of this release, see Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU4 at https://www.cisco.com/content/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_5_1/SU4/cucm_b_release-notes-for-cucm-imp-1251su4.html.

Upgrade Paths

The system-wide functionality testing included verifying upgrade paths across various product components for a single stage upgrade from Cisco Collaboration Systems Release 12.0 to Cisco Collaboration Systems Release 12.5, 12.6, 12.7 and 12.8.

For a list of versions that are compatible with this release of Cisco Collaboration Systems, see the Cisco Collaboration Systems Compatibility Matrix.

New and Changed Features

For details about what is new for Cisco Collaboration Systems Release 12.5, 12.6, and 12.7 see the Solution Overview.

For details about new and changed collaboration product features, access individual product release notes from Product Documentation.

System Requirements

This section provides information about system requirements for this Cisco Collaboration Systems Release.

End-of-Sale Components

Product Components that are End of Sale

As of March 31, 2021, the following product components are End-of-Sale (EOS), but are still supported. Refer to the corresponding link for up to date information.

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.

Go to End-of-Life Policy for more information about the EOL policy.

Software Versions

Refer to the below links for information on which software versions are End of Sale for that product component:

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release. Cisco Collaboration Systems validation does not test every rebuild. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.


Note

For your reference, see the Cisco Collaboration Systems Release Design Guides.

When deploying Cisco Collaboration Systems, consider the following.

Component Versions

For current Cisco Collaboration Systems Release compatible component versions, refer to the Cisco Collaboration Systems Compatibility Matrix.


Note

Product-specific compatibility documents provide complete compatibility information between components.


Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

Note

You can set up a virtualized environment by running collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see:

https://www.cisco.com/go/virtualized-collaboration


Note
Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.

Related Documentation

Product Documentation

For documentation that covers the product components that make up a Cisco Collaboration Systems Release, refer to the below table. For each product component, the table provides links to:

  • Product Overview pages, from which you can access general product information such as product data sheets and additional marketing material.

  • Documentation pages, from which you can access technical documentation such as release notes, design, installation, configuration, and troubleshooting guides.


Note

For details about which product versions are recommended for this Collaboration Systems Release, see Cisco Collaboration Systems Release Compatibility Matrix at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.

Table 1. Product Documentation Links

Component

Links

Calling

Cisco Unified Communications Manager

Cisco Webex Calling

Cisco Business Edition 6000

Cisco Business Edition 7000

Cisco Emergency Responder

Cisco Paging Server

Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Advanced

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony

Voicemail

Cisco Unity Connection

Cisco Unity Express

Messaging

Cisco Unified Communications Manager IM & Presence Service

Cisco Webex

Enterprise Edge

Cisco Expressway Series

Cisco Unified Border Element

Contact Center

Cisco Packaged Contact Center Enterprise

Cisco Unified Contact Center Express

Cisco Unified Contact Center Enterprise

Cisco Finesse

Cisco Unified Intelligence Center

Cisco Virtualized Voice Browser

Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Customer Voice Portal

Meetings

Cisco Meeting Server

Cisco Meeting App

Cisco Meeting Management

Cisco Webex Meetings

Cisco Webex Meetings Server

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite Provisioning Extension

Cisco TelePresence Management Suite Extension for Microsoft Exchange

Cisco TelePresence Server on Virtual Machine (EOS)

Cisco TelePresence Server on Multiparty Media 820 (EOS)

Cisco TelePresence Conductor (EOS)

Cisco TelePresence MCU 5300 Series (EOS)

Cisco Collaboration Meeting Rooms (CMR) Cloud

Cisco Collaboration Meeting Rooms (CMR) Hybrid

Cisco TelePresence Video Communication Server
Note 
As of the publishing date, this product is still available, but the End of Sale date is announced.

Endpoints

Cisco Headset 500 Series

Cisco Headset 700 Series

Cisco Webex Board Series

Cisco Webex Desk Series

Cisco Webex Room Phone

Cisco Webex Room Series

Cisco Webex Share

Cisco TelePresence System EX Series (EOS)

Cisco TelePresence System 500-32 (EOS)

Cisco TelePresence System 500-37 (EOS)

Cisco TelePresence IX5000

Cisco TelePresence MX Series

Cisco TelePresence SX Series

Cisco TelePresence System 1100 (EOS)

Cisco TelePresence Integrator C Series (EOS)

Cisco TelePresence Precision 60 Camera

Cisco IP Phone 7800 Series

Cisco IP Phone 8800 Series

Cisco Jabber for Android

Cisco Jabber iPhone and iPad

Cisco Jabber for Mac

Cisco Jabber for Windows

Service Management

Cisco Prime Collaboration (Provisioning, Assurance)

Cisco Prime Collaboration (Deployment)

Cisco Webex Cloud-Connected UC

Cisco Directory Connector

Communication Gateways

Cisco IOS 15 M&T

Cisco IOS XE 16

Cisco Unified SIP Proxy

Cisco ATA 180 Series Analog Telephone Adapters

Cisco ATA 190 Series Analog Telephone Adapters

Cisco VG Series Gateways

Cisco ASR 1000 Routers

Cisco 2900 Series Integrated Services Routers (EOS)

Cisco 3900 Series Integrated Services Routers

Cisco 4000 Series Integrated Services Routers

Solution Feature Documentation

Refer to the below links for information on how to configure and use the following solution features, which were added for this release:

  • Certificate Monitoring and Revocation with OCSP—Refer to this document for information on how to set up certicate monitoring and certificate revocation via the Online Certificate Status Protocol (OCSP).

  • Simple Phone Replacement with Self-Provisioning—For information on how to use Unified Communications Manager's Self-Provisioning feature to migrate and replace existing phones, refer to Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2.

  • Cisco Headset Management—For details on how to use Cisco Headset Serviceability to manage Cisco Headset 500 series and 700 series headset deployments from Unified Communications Manager, refer to Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2.

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: https://bst.cloudapps.cisco.com/bugsearch/.

We offer a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: https://www.cisco.com/cisco/support/notifications.html.

Important Notes

This section includes important notes related to the testing of this Cisco Collaboration Systems Release.

show dspfarm profile Information Not Displayed

In calls from endpoints that don’t support Keypad Markup Language (KPML), the show dspfarm profile command doesn’t show the actual resources being used. The profile shows only the SCCP connections. For more details, see CSCvd91119.

Caller-ID Not Changed After Transfer

On Cisco Webex Call phones, the caller-ID is not updated properly after a transfer from enterprise phones. For more details, see CSCve56223.

Open Caveats

Open Caveats for Cisco Collaboration Systems Release 12.7

The following table contains open caveats for Cisco Collaboration Systems Release 12.7.

Caveat

Description

CSCvp11701

Improve Recovery for Issues at CCM Startup or Fail Completely

CSCvr96670

Insufficient PAWS logging for PCD initiated upgrade being stuck
CSCvs38748

After L2 upgrade UCM Subscriber node loose NTP configuration if NTP process does not start properly.

CSCvr96670

Insufficient PAWS logging for PCD initiated upgrade being stuck

CSCvs80927

HEADSET_MGMT:MRA 886X connected Sunkist unable to upgrade firmware when upgrade source as CUCM only

CSCvs88408

HEADSET_MGMT:MRA 886X connected 56x HS unable to upgrade firmware ...

CSCvs38748

After L2 upgrade UCM Subscriber node loose NTP configuration if NTP process does not start properly.

Open Caveats for Cisco Collaboration Systems Release 12.8

The following table contains open caveats for Cisco Collaboration Systems Release 12.8.

Caveat

Description

CSCvu81967

IM&P cluster L2 upgrade, Auto switch-version fails for a subscriber node in 6 nodes cluster

CSCvv03282

Getting bad request while clearing 100 calls from the failed call search list

CSCvv11252

Off-premise device not displaying Legal disclaimer after upgrade

CSCvv13694

Jabber 12.9 release note needs to be updated with the information on Silent Monitor support

CSCvv18139

E911Proxy stops working

CSCvv18464

Push notifications are not enabled on Jabber after CUCM upgrade

CSCvv20152

Inactive core seen on IMnP node core.7446.11.EspConfigAgent.1594806539

CSCvv23410

CUSP online help should be updated with the correct steps for configuring the backup parameters

CSCvv23379

Guest OS and ESXi compatibility are showing older version for CUSP 10.2

CSCvv29379

Call Manager subscriber nodes DB not coming up after restart

CSCvv33657

Kernel panic seen on CUCM subscriber node after while powering it on after a glitch

Troubleshooting

For troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Releases, see individual product Troubleshooting Guides located in Component Documentation.