Contents
- Cisco Collaboration Systems Release 11.0(1) for Contact Center
- Tested Functionality
- Feature Testing
- Upgrade Paths
- New and Changed Features
- System Requirements
- End-of-Sale Components
- Deployment Considerations
- Latest Software Upgrades and Licenses
- Components Versions
- Related Documentation
- System Documentation
- Product Documentation
- Limitations and Restrictions
- Important Notes
- Random ARM Reset on PVDM4 During Heavy Load
- Open Caveats
- Troubleshooting
- Documentation Changes
- Documentation and Service Requests
First Published: September 10, 2015
Last Updated: February 18, 2016
Cisco Collaboration Systems Release 11.0(1) for Contact Center
As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.
A major deliverable of the Cisco Collaboration Systems Release is a recommendation of compatible software releases that have been verified by the system testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the products.
For information about component software releases for Cisco Collaboration Systems Release 11.0(1), see System Requirements. Software compatibility data for this release is available from the new Cisco Collaboration Systems Compatibility Matrix.
Note
Software compatibility data for all Cisco Collaboration Systems Releases prior to 10.5(1) is available from the Cisco Collaboration Systems Compatibility Tool.
This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about collaboration system components that were tested for Cisco Collaboration Systems Release 11.0(1) is available at: http://cisco.com/go/unified-techinfo
Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.This document provides release notes for the testing conducted on a Contact Center system including the following types of components:
Call control components, such as Cisco Unified Communications Manager (Unified CM), and Cisco Unified Communications Manager IM and Presence Service.
Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), Cisco MediaSense (MediaSense), Cisco Finesse, and Cisco Unified Customer Voice Portal (Unified CVP).
Conferencing component such as Cisco TelePresence MCU.
Enterprise Edge components such as Cisco TelePresence Video Communication Server, Cisco Unified Border Element (CUBE), and Cisco Expressway Series.
Devices (Endpoints), such as Cisco DX Series (DX Series), Cisco TelePresence System EX Series (EX Series), Cisco IP Phone 7800/8800 Series (IP Phone 7800/8800 Series), Cisco Jabber for Windows (Jabber for Windows), Cisco Virtualization Experience Media Engine (VXME) for Windows, and Cisco Jabber Guest (Jabber Guest).
Communications gateway components such as Cisco Integrated Services Routers (ISR).
Tested Functionality
Feature Testing
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.0(1) included the following features.
Cisco Unified Contact Center Enterprise (Unified CCE)
Outbound call through Cisco Unified SIP Proxy (Unified SIP Proxy)
Cisco Remote Expert Mobile
Virtualized Unified SIP Proxy (Cisco UCS B-Series Blade Servers, Cisco UCS E-Series Servers on ISR-G2)
Citrix Load Balancer qualification on Unified Intelligence Center
DX70/80 and IP Phone7800/8800 Series qualification
Courtesy Call Back (CCB) in Cisco Unified Communications Manager Session Management Edition (Unified CM SME) Unified SIP Proxy deployment
Cisco 4000 Series Integrated Services Routers (Cisco 4000 Series ISR) qualification in Contact Center deployment (SIP-GW/CUBE)
Cisco Jabber for Mac with Cisco Finesse Agent
Cisco Unified Contact Center Express (Unified CCX)
Email integration through SocialMiner
Cisco Finesse Cisco IP Phone Agent
Cisco 4000 Series ISR qualification in Unified CCX deployment (SIP-GW/CUBE)
DX70/80 and IP Phone7800/8800 Series qualification
VXME VMware View
Unified Intelligence Center standalone deployment
Unified Intelligence Center Live data
Binary Floor Control Protocol (BFCP) in Jabber Guest
Upgrade Paths
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.0(1) included the following upgrade path.
Single-stage upgrade of Contact Center components from Cisco Collaboration Systems Release 10.6(1) to Cisco Collaboration Systems Release 11.0(1). For a list of the base Cisco Collaboration Systems Release 10.6(1) versions, see the Cisco Collaboration Systems Compatibility Matrix.
New and Changed Features
For details about what is new for Cisco Collaboration Systems Release 11.0(1) and 11.1, see the Solution Overview.
For details about new and changed product features, access individual product release notes from Product Documentation.
System Requirements
This section provides information about system requirements for Cisco Collaboration Systems Release 11.0(1) for Contact Center.
End-of-Sale Components
The following components have reached end-of-sale (EOS) status but are still supported.
Cisco Unified IP Phone 8941, End-of-Sale and End-of-Life Announcement.
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.
The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.
For information about specific products, go to Product/Technology Support. Then click End-of-Sale and End-of-Life and select products or technologies from the lists to the right.
Go to End-of-Life Policy for more information about Cisco's EOL policy.
Deployment Considerations
This section lists deployment considerations for Cisco Collaboration Systems Release 11.0(1). Not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying Cisco Collaboration Systems in a customer environment, remember the following:
At the minimum, customers should deploy the software release recommended in:
Cisco Collaboration Systems Release Compatibility Matrix
Note
For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca.
For CSA, customers should use the latest engine and policy release. CSA software is available at:
For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
Before deploying a release, examine the open caveats in the chosen release to determine if any affect your implementation. Open caveats can be viewed through the Bug Search tool, located at:
Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.
Latest Software Upgrades and Licenses
The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems 11.0(1) components.
To launch the Product Upgrade Tool, go to:
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
To access the Cisco Agent Desktop web licensing site, go to:
http://www.cisco.com/c/en/us/support/docs/field-notices/635/fn63588.html
To download the latest software for all other components, go to:
Components Versions
For current Cisco Collaboration Systems Release 11.0(1) compatible component versions, refer to the new Cisco Collaboration Systems Release Compatibility Matrix.
Note
For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca.
Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.
Note
You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
Note
Product-specific compatibility documents provide complete compatibility information between components.
Note
Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems Release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.Related Documentation
System Documentation
For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation.
For more information about specific hardware recommendations or bills of material for each product, see System Requirements.
Product Documentation
The following table provides links to product documentation for the major Collaboration Systems Release 11.0(1) components. The table provides links to:
Product Release Notes
Product Support pages, from which you can access technical documentation such as design, installation, configuration, and troubleshooting guides.
Product Information pages, from which you can access marketing material such as product data sheets.
Note
For details about component versions, see Components Versions.
Table 1 Component Resources Documentation Call Control
Cisco Unified Communications Manager IM and Presence Service
Contact Center
Cisco Unified Contact Center Express
Cisco Unified Intelligence Center
Cisco MediaSense
Cisco Remote Expert Mobile
Conferencing
Cisco TelePresence Conductor
Cisco TelePresence MCU 5300 Series
Enterprise Edge
Cisco TelePresence Video Communication Server
Cisco Expressway Series
Cisco Unified Border Element
Endpoints
Cisco DX Series
Cisco TelePresence System EX Series
Cisco Unified IP Phone 6921, 6941, 6945, 6961
Cisco IP Phone 7800 Series
Cisco Unified IP Phone 7931G, 7941G, 7961G, 7942, 7945, 7962, 7965, 7975
Cisco IP Phone 8800 Series
Cisco Unified IP Phone 8945
Cisco Unified IP Phone 8961
Cisco Unified IP Phone 9900 Series
Cisco Jabber for Mac
Cisco Jabber for Windows
Cisco Virtualization Experience Media Engine for Windows
Cisco Virtualization Experience Media Engine for SUSE Linux
Cisco Jabber Guest
Communication Gateways
Cisco Unified SIP Proxy
Cisco 2900 Series Integrated Services Routers
Cisco 3900 Series Integrated Services Routers
Cisco 4400 Series Integrated Services Routers
Limitations and Restrictions
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: https://tools.cisco.com/bugsearch/.
Cisco offers a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://www.cisco.com/cisco/support/notifications.html
Note
Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.
Important Notes
This section includes important notes related to the testing of Cisco Collaboration Systems Release 11.0(1) and 11.1 for Contact Center.
Random ARM Reset on PVDM4 During Heavy Load
During a heavy load on PVDM4, Host GIGE ack failed and timeout messages may appear on the router console and the PVDM4 is reset. This results in call failures where DSP resources are getting used.
To avoid this, put a lighter load on the PVDM4.
For more information see, CSCuw40772.
Open Caveats
This table lists known caveats, grouped by severity, related to Contact Center components tested in Cisco Collaboration Systems Release 11.0(1). The table may also include caveats found in previous releases, which were not resolved at the time this document was written.
For more information about each defect, click the linked caveat number in the Identifier column in the table.
Table 2 Open Caveats in Cisco Collaboration Systems Release 11.0(1) Identifier
Headline
Severity 2-3 Caveats
recovery process assets generating minidump during longevity load
For information about a defect not listed in the table, go to Bug Search Tool.
Troubleshooting
For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: Introduction to Troubleshooting
Documentation Changes
Table 3 Cisco Collaboration Systems Release 11.0(1) Documentation Changes Document
Date
Change
Cisco Collaboration Systems Release Compatibility Matrix
Feb 18, 2016
Updated recommended product versions for:
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
Feb 8, 2016
Correction in Feature Testing topic:
Collaboration Test Bed for Collaboration Systems Release 11.0(1) Test Bed Topology
Feb 8, 2016
Correction in Topology: added two 3945 in SFO.
Cisco Collaboration Systems Release Compatibility Matrix
January 22, 2016
Updated recommended product versions for:
Cisco Unified Communications Manager from 11.0(1a) to 11.0(1a)SU1
Cisco TelePresence Management Suite from 15.0(1) to 15.1
Cisco TelePresence Management Suite Provisioning Extension from 1.5 to 1.6
Cisco TelePresence Management Suite Extension for Microsoft Exchange from 5.0 to 5.1
Cisco TelePresence Server, Cisco TelePresence Server on Virtual Machine, Cisco TelePresence Server on Multiparty Media 820, and Cisco Multiparty Media 400v 4.2 to 4.2MR1
Cisco TelePresence Content Server from 6.2(1) to 7.0
Cisco TelePresence Conductor from XC4.0 to XC4.1
Cisco Expressway Series from X8.6 to X8.7
Cisco Unified Border Element
Cisco DX70, Cisco DX80, Cisco DX650 from 10.2(4.99) to 10.2(5)
Cisco TelePresence IX5000 from 8.0.6(7R) to 8.1
Cisco TelePresence MX and SX Series from TC 7.3 to CE 8.0
Cisco IP Phone 7800 Series 10.3(1) to 11.0
Cisco IP Phone 8841, 8851, 8861, 8811 from to 10.3(1) to 11.0
Cisco IP Phone 8845, 8865 from 10.3(2) to 11.0
Cisco Jabber for Android, iOS, Mac from 11.1 to 11.5
Cisco Virtualization Experience Media Engine for SUSE Linux and VXME for Windows from 11.0(1) to 11.5
Cisco Jabber Software Development Kit from 10.6(7) to 11.0
Cisco 2900 and 3900 Series Integrated Services Routers from 15.5(3)M to 15.5(3)M1
Cisco 4300 and 4400 Series Integrated Services Routers to IOS-XE 3.16.1S
Operating System for Collaboration from VMWare ESXi 5.5 to VMWare ESXi 6.0
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
January 22, 2016
Added new important notes based on: CSCuw84283, CSCux67076, CSCuu34247, CSCuw43942, CSCuw35989, and CSCux06538.
Removed fixed and terminated caveats: CSCuu39087, CSCuv04851, CSCuv25900, and CSCuv58938.
System Release Notes for Contact Center: Cisco Collaboration Systems Release 11.0(1)
January 22, 2016
Removed important note for fixed caveat: CSCuo53568.
Added important note for CSCuw40772.
Removed caveat: CSCuv91316.
Collaboration Test Bed for Collaboration Systems Release 11.0(1) Test Bed Topology
January 22, 2016
Minor updates.
Cisco Collaboration Systems Release Compatibility Matrix
October 7, 2015
Updated CSR 11.0 product versions for:
Cisco WebEx Meeting Center for Cisco Collaboration Meeting Rooms (CMR) Cloud
Cisco WebEx Meeting Center for Cisco Collaboration Meeting Rooms (CMR) Hybrid
Cisco WebEx Meeting Center
Cisco TelePresence IX5000
Cisco Jabber for Android
Cisco Jabber for iPad and iPhone
Cisco Jabber for Mac
Cisco Jabber for Windows
Cisco Prime Collaboration (Assurance)
Cisco Unified SIP Proxy
Cisco Collaboration Systems Release Compatibility Matrix
September 10, 2015
Updated CSR 11.0 product versions for:
Cisco Business Edition
Cisco Unified Communications Manager Express
Cisco Unified Survivable Remote Site Telephony
Contact Center products
Cisco TelePresence Management Suite Provisioning Extension
Cisco TelePresence Server
Cisco TelePresence Server on Virtual Machine
Cisco TelePresence Server on Multiparty Media 820
Cisco Multiparty Media 400v
Cisco TelePresence Conductor
Cisco Unified Border Element
Cisco Unified Attendant Console Advanced
Cisco DX Series
Cisco TelePresence IX5000
Cisco Unified SIP Proxy
Cisco ASR 1000 Series Aggregation Services Routers
Cisco 2900 and 3900 Series Integrated Services Routers
Cisco 4300 and 4400 Series Integrated Services Routers
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
September 10, 2015
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
September 10, 2015
Added new important note for CSCuv12544.
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
September 10, 2015
Added new open, severity 1-3 caveats:Removed fixed and terminated caveats
Cisco Collaboration Systems Release Compatibility Matrix
August 12, 2015
Updated some CSR 11.0 product versions
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
August 12, 2015
Added new tested feature:
Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)
August 12, 2015
Updated open, severity 1-3 caveats.
Removed fixed and terminated caveats.
Documentation and Service Requests
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation.
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