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First Published: July 2, 2014
Last Updated: Feb 11, 2016
The purpose of this document is to describe the configuration of Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Communications Manager (Unified Communications Manager), Cisco Unified Communications Manager IM and Presence Service (IM and Presence Service), Phones, Gateway, and Cisco Unified Border Element (CUBE) in a dual stack environment.
To test the various call flow combinations, change the common device configuration to V4 & V6, V6 only, and V4 only for phones. The trunk to Unified Communications Manager and IM and Presence Service is set as V4 & V6 for all combinations.
For information about design considerations and guidelines to deploy Cisco Unified Contact Center Express, see:
■ Cisco Unified Contact Center Express Design Guide, Release 10.5(1), IPv6 Support
■ Cisco Unified Contact Center Express Design Guide, Release 10.5(1), Deployment Models chapter
This section provides information about the Cisco Unified Contact Center Express deployment. In the test bed, various components were tested. The deployment adheres to principles and designs documented in the Cisco Unified Contact Center Express Design Guide, Release 10.5(1).
The Unified CCX IPv6 deployment uses the following software versions for testing:
■ Unified Communications Manager: 10.5.1.10000-7
■ Unified CCX: 10.5.1.10000-20
■ IM and Presence Service: 10.5.1.10000-9
■ Cisco IOS: 15.3(3)M2.9,15.3(3)M3
Customer Call > PRI Gateway > Voice Gateway or Unified Border Element > Unified Communications Manager > Unified CCX > Cisco Finesse Agent or Phone
This section provides the high-level tasks and related information for configuring a Unified CCX deployment for IPv6:
The following table provides this information:
■ Configure IOS
■ Configure Unified CCX
■ Configure Unified Communications Manager
Step 1 Enable IPv6 on the gateway.
Step 2 Enable dual stack on the gateway.
Step 3 Add Unified CM IPv6 and ANAT configuration in dial peer configuration.
For information on how to configure IPv6 for Unified CCX, see Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 10.5(1).
Step 1 To enable IPv6 from Cisco Unified Operating System Administration, choose Settings > IP > Ethernet IPv6. Check the Enable IPv6 check box and enter IPv6 information. Click Save.
Step 2 To add IPv6 to all servers in Unified Communications Manager cluster, from Cisco Unified CM Administrator, choose System > Server. Add IPv6 address to all Unified Communications Manager and IM and Presence Service nodes as shown in images.
Step 3 To set the media and signaling preferences, choose System > Enterprise Parameters. Complete IPv6 information as shown in image.
Step 4 To create common device configuration, choose Device > Device Settings > Common Device Configuration. Complete Common Device Configuration Information as shown in image.
Step 5 Associate Common Device Configuration to phones, CTI route point, trunk, CTI ports, and so on. Complete Device Information as shown in image.
Step 6 From the Cisco Unified IM and Presence Operating System Administration page, check the Enable IPv6 check box. Then click Manual Entry and enter the IPv6 Address for IM and Presence Service as shown in image.
Note: If DHCP is configured, you can use it as the Address Source.
Step 7 To create and enable ANAT SIP profile for Unified Communications Manager, choose Device > Device Settings > SIP Profile. Complete SIP Profile Information as shown in image.
Step 8 To associate the ANAT SIP profile to the trunk, from Trunk Configuration page, add the V4 and V6 IPs of the gateway or Unified Border Element to the trunk in Unified Communications Manager as shown in image. Also, choose the ANAT SIP Profile from the SIP Profile drop-down list.
■ Cisco Unified Contact Center Express Design Guide, Release 10.5(1)
■ Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 10.5(1)
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