Configure troubleshooting procedures to identify and resolve issues with the Cisco ThousandEyes agent on edge devices.
This task helps you identify and resolve issues with the Cisco ThousandEyes agent deployment on edge devices by examining relevant log files and audit logs.
Use this troubleshooting procedure when experiencing problems with Cisco ThousandEyes agent functionality on edge devices, such as failed test configurations or agent communication issues.
Before you begin
Ensure you are on release Cisco Catalyst SD-WAN Manager Release 20.16.1 and Cisco IOS XE Catalyst SD-WAN Release 17.16.1a.
Follow these steps to troubleshoot Cisco ThousandEyes agent issues on edge devices:
Procedure
SUMMARY STEPS
- Review these log files in SD-WAN Manager for error messages or relevant information: /var/log/nms/vmanage-server.log and /var/log/nms/vmanage-server-deviceconfig-template.log.
- Examine the audit logs to determine if the ThousandEyes test was posted or it failed.
DETAILED STEPS
| 1. | Review these log files in SD-WAN Manager for error messages or relevant information: /var/log/nms/vmanage-server.log and /var/log/nms/vmanage-server-deviceconfig-template.log. |
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| 2. | Examine the audit logs to determine if the ThousandEyes test was posted or it failed. |
You have reviewed the relevant log files and audit logs to identify any issues with the Cisco ThousandEyes agent configuration or test deployment on the edge device.