Cisco Catalyst SD-WAN Solution Integrations Guide, Releases 26.x and Later

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Troubleshoot the Cisco ThousandEyes Enterprise Agent on Cisco IOS XE Catalyst SD-WAN devices

Updated: April 24, 2026

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Configure troubleshooting procedures to identify and resolve issues with the Cisco ThousandEyes Enterprise Agent running on supported devices.

Identify and resolve issues with the Cisco ThousandEyes Enterprise Agent running on supported Cisco IOS XE Catalyst SD-WAN devices.

Use this troubleshooting procedure when the Cisco ThousandEyes Enterprise Agent is not functioning correctly on your device and you need to diagnose configuration or operational issues.

Procedure

SUMMARY STEPS

  1. Connect to Cisco ThousandEyes Enterprise agent.
  2. To verify the agent configuration, check the following CFG file: /etc/te-agent.CFG.
  3. To view the agent logs, check the following file: /var/log/agent/te-agent.log.

DETAILED STEPS

1.

Connect to Cisco ThousandEyes Enterprise agent.

Device#app-hosting connect appid Appid session /bin/bash
2.

To verify the agent configuration, check the following CFG file: /etc/te-agent.CFG.
3.

To view the agent logs, check the following file: /var/log/agent/te-agent.log.

After completing these steps, you will have access to the agent configuration and log files necessary to diagnose and resolve ThousandEyes Enterprise Agent issues.