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Cisco Catalyst SD-WAN Solution Integrations Guide, Releases 26.x and Later

What is the primary purpose of Cisco ThousandEyes?
What is the minimum DRAM required to host the agent?
How do you uninstall the ThousandEyes Enterprise agent?

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Cisco Catalyst SD-WAN Solution Integrations Guide, Releases 26.x and Later

What is the primary purpose of Cisco ThousandEyes?
What is the minimum DRAM required to host the agent?
How do you uninstall the ThousandEyes Enterprise agent?

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Upgrade the Cisco ThousandEyes enterprise agent software

Updated: April 24, 2026

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Configure Cisco ThousandEyes Enterprise Agent software upgrades on edge routers through SD-WAN Manager to ensure agents have the latest enhancements and security updates.

Upgrade Cisco ThousandEyes Enterprise Agent software on edge routers through SD-WAN Manager.

This section provides procedure to upgrade the Cisco ThousandEyes Enterprise Agents have the latest enhancements and security updates.

Before you begin

Download a new version of Cisco ThousandEyes Enterprise agent software and upload the software to SD-WAN Manager. See Upload Cisco ThousandEyes Enterprise Agent Software to Cisco SD-WAN Manager.

Procedure

SUMMARY STEPS

From the SD-WAN Manager menu, choose Maintenance > Software Upgrade.
Select the Cisco IOS XE Catalyst SD-WAN devices on which you want to upgrade the Cisco ThousandEyes Enterprise agent software.
Click Upgrade Virtual Image.
In the Virtual Image Upgrade dialog box, choose the new version of the Cisco ThousandEyes Enterprise agent software from the drop-down list.
Click Upgrade.
On the Maintenance > Software Upgrade page, select the Cisco IOS XE Catalyst SD-WAN devices on which you upgraded the Cisco ThousandEyes Enterprise agent software.
Click Activate Virtual Image.

DETAILED STEPS

	1.	From the SD-WAN Manager menu, choose Maintenance > Software Upgrade.
	2.	Select the Cisco IOS XE Catalyst SD-WAN devices on which you want to upgrade the Cisco ThousandEyes Enterprise agent software.
	3.	Click Upgrade Virtual Image.
	4.	In the Virtual Image Upgrade dialog box, choose the new version of the Cisco ThousandEyes Enterprise agent software from the drop-down list.
	5.	Click Upgrade.
	6.	On the Maintenance > Software Upgrade page, select the Cisco IOS XE Catalyst SD-WAN devices on which you upgraded the Cisco ThousandEyes Enterprise agent software.
	7.	Click Activate Virtual Image.

The Cisco ThousandEyes Enterprise Agent software is upgraded on the selected edge routers.

What to do next

Verify agent status and functionality on each router.

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Open a support case

(Requires a Cisco Service Contract)

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.