Cisco Catalyst SD-WAN Solution Integrations Guide, Releases 26.x and Later

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Cisco Catalyst SD-WAN Solution Integrations Guide, Releases 26.x and Later

Uninstall the Cisco ThousandEyes enterprise agent software

Updated: September 28, 2026

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Configure a device template to remove the Cisco ThousandEyes Enterprise Agent software from devices by setting the ThousandEyes Agent template to None.

Remove the Cisco ThousandEyes Enterprise Agent software from a device by updating its configuration template so the software is no longer provisioned or managed through SD-WAN Manager.

Use this procedure when you need to stop managing ThousandEyes agent software on specific devices while maintaining their existing device template configuration.

Procedure

  1. From the Cisco SD-WAN Manager menu, choose Configuration > Templates.

  2. Click Device Templates.

    Note

    In Cisco vManage Release 20.7.x and earlier releases, Device Templates is titled as Device

  3. Find the device template for the device from which the Cisco ThousandEyes agent software must be removed.

  4. For this template, click … and then click Edit.

  5. Click Additional Templates.

  6. In the Additional Templates section, for ThousandEyes Agent choose None from the drop-down list.

  7. Click Update.

  8. Update necessary variables, if any, and click Next.

  9. Review the configuration and click Configure Devices.

The Cisco ThousandEyes Enterprise Agent software is removed from the selected devices and is no longer provisioned or managed through the device template.

What to do next

Verify that the agent software has been removed from the affected device(s) by checking device status and software inventory.