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NVP DataCom HI

NVP #AR233 (14-19)

Participating Addendum for HI #15-04
Contract Start Date: 7/8/2014
Contract End Date: 5/31/2021

Authorized NVP Resellers for the State

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

LEGAL COMPANY NAME &
PRIMARY BUSINESS ADDRESS
PARTNER CONTACT
INFORMATION
Century Computers, Inc. dba Pacxa
1000 Bishop St., Ste 701
Honolulu, HI 96813
Phone: 808.791.5944
Toll Free: 808.585.0444
Federal ID #99-0343144

REMIT-TO:
Eric Pisaro
Administrative Services
P.O. Box 3347
Honolulu, HI 96801

CUSTOMER ORDERS:
Susan Ueno
P.O. Box 3347
Honolulu, HI 96801
Phone: 808-781-5970

Cust Srvc/ESCALATIONS:
Susan Ueno
Phone: 808-781-5970
CVE Technologies Group Inc
1338 Gustin Road
Salt Lake City, UT 84104
Phone: 801-908-6666
Fax: 801-908-6677
Federal ID #460530211
REMIT-TO:
Accounts Payable
1338 Gustin Road
Salt Lake City, UT 84104

CUSTOMER ORDERS:
Mike Merrill
733 Bishop Street, Suite 2170
Honolulu, HI 96813
Phone: 808-650-2670
Cust Srvc/ESCALATIONS:
Mike Merrill
Phone: 808-650-2670
EVO DC, LLC dba VPLS
98-810 Moanalua Road H-4
Aiea, HI 96701
Phone: 808-369-1011
Toll Free: 888-365-2656
Federal ID #81-4975797
REMIT-TO:
USBilling
Dept LA 25225
Pasadena, CA 91185-5185

CUSTOMER ORDERS:
Hawaii Sales Team
98-810 Moanalua Road H-4
Aiea, HI 96701
Phone: 808-369-1011
Cust Srvc/ESCALATIONS:
Ricky Zheng
Phone: 808-369-1011
Hawaiian Telcom, Inc.
1177 Bishop Street, Gov-Sales A12
Honolulu, HI 96813
Phone: 808-546-3113
Fax: 808-546-8288
Federal ID #99-0049500
REMIT-TO:
Hawaiian Telcom Services Company, Inc.
P.O. Box 30760
Honolulu, HI 96820-0760

CUSTOMER ORDERS:
Stephanie Saxton
1177 Bishop Street, Gov-Sales A12
Honolulu, HI 96813
Phone: 808-546-3113
Cust Srvc/ESCALATIONS:
Stephanie Saxton
Phone: 808-546-3113
Iron Bow Technologies, LLC
2303 Dulles Station Boulevard, Suite 400
Herndon, VA 20171
Phone: 703-279-3000
Toll Free: 800-338-8866
Fax: 301-322-4557
Federal ID #26-1615129
REMIT-TO:
Iron Bow Technologies, LLC
PNC BANK. N.A.
P.O. Box 826474
Philadelphia, PA 19182-6474

CUSTOMER ORDERS:
John Williams
737 Bishop Street, Ste 2040
Honolulu, HI 96813
Phone: 808-208-9199
Cust Srvc/ESCALATIONS:
Trisha Averill
Phone: 253-347-3672
Presidio Networked Solutions, Inc.
7701 Las Colinas Ridge #600,
Irving, TX 75063
Phone: 469-549-9881
Fax: 469-549-3888
Federal ID #45-1263428
COVID-19 Message
REMIT-TO:
Accounts Receivable
Region Credit Account Manager
P.O. Box 677638
Dallas, TX 75267-7638

CUSTOMER ORDERS:
Lori Watkins
6000 Meadows Road Suite 400
Lake Oswego, OR 97035
Phone: (503) 594-0358
Cust Srvc/ESCALATIONS:
Rick Howard
Phone: 503-594-0364
Prosis Hawaii, LLC
905 Kalanianaole Hwy SPC 2303
Kailua, HI 96734
Phone: 808-457-3074
Fax: 808-695-3906
Federal ID #91-2200055
REMIT-TO:
Pilar Mudd
905 Kalanianaole Hwy SPC 2303
Kailua, HI 96734

CUSTOMER ORDERS:
Pilar Mudd
905 Kalanianaole Hwy SPC 2303
Kailua, HI 96734
Phone: -808-695-3858
Cust Srvc/ESCALATIONS:
Margo Siler
Phone: 808-457-3071
Sirius Computer Solutions, Inc.
10100 Reunion Place, Suite 500
San Antonio, TX 78216
Phone: 210-369-8000
Toll Free: 800-460-1237
Fax: 866-313-0960
Federal ID #74-2836721 COVID-19 Message
REMIT-TO:
Phyllis Byrd
10100 Reunion Place, Suite 500
San Antonio, TX 78216

CUSTOMER ORDERS:
Jason Yoshioka
10100 Reunion Place, Suite 500
San Antonio, TX 78216
Phone: 866-607-8226
Cust Srvc/ESCALATIONS:
Phyllis Byrd
Phone: 210-369-0617
vCORE Technology Solutions, LLC
1355 N Scottsdale Rd. Suite 140
Scottsdale, AZ 85257
Phone: 877-348-1174
Fax: 714-442-6615
Federal ID: #272607154
COVID-19 Message
REMIT-TO:
Scot Neville
1355 N Scottsdale Rd. Suite 140
Scottsdale, AZ 85257
Phone: 602-491-1278

CUSTOMER ORDERS:
Operations Team
7595 Irvine Ctr Drive, Suite 130
Irvine, CA 92618
Phone: 949-299-0315
Cust Srvc/ESCALATIONS:
Operations Team
Phone: 949-299-0315
World Wide Technology, Inc. *
60 Weldon Parkway
Maryland Heights, MO 63043
Phone: 314-919-1400
Toll Free: 800-432-7008
Fax: 314-919-1409
Federal ID #43-1912895
COVID-19 Message

*Authorized Sourcefire Reseller
REMIT-TO:
Carol Harting
60 Weldon Parkway
Maryland Heights, MO 63043
Phone: 314-995-6103

CUSTOMER ORDERS:
Orders
1 World Wide Way
St. Louis, MO 63146
Phone: 314-995-6103
Cust Srvc/ESCALATIONS:
Carol Harting
Phone: 314-995-6103

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ABBREVIATIONS:

Master Agreement: MA
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex

Eligible Users: All jurisdictions located within the State, which have obtained prior written approval of its respective Chief Procurement Officer. Private nonprofit health or human services organizations with current purchase of service contracts governed by Hawaii are eligible to participate upon mutual agreement between the Contractor and the nonprofit. Refer to PA, § 2.

Scope of Offerings: The full suite of Product and Service offerings available under the MA including: Data Center Application Services, Networking Software, Network Optimization and Acceleration, Optical Networking, Routers, Security, Storage Networking, Switches, Wireless and Unified Communications. Refer to PA, § 1.

Shipping and Delivery Information: Shipping terms are FOB Destination, shipping, and handling prepaid by Contractor (Subcontractor). Refer to MA, Att A, §8.4.

Limited Partner Professional Services: Subject to Contractor's approval and Reseller holds the appropriate Cisco certifications, authorized resellers are permitted to perform limited Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, §5.3.1.2.

Leasing: No. Refer to PA, § 4.

Refurbished Equipment: Yes. Cisco Refresh (formerly CCRE) is authorized. Refer to the website for further details.

Insurance: Refer to PA § 3. G.

Product Discount: 35%

Service Discount:

Cisco SMARTnet Discount % (Government) Discount % (Education)
1-Year Contract 10% 25%
3-Year Prepaid Contract* 17% 28%
5-Year Prepaid Contract* 21% 30%

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Technical/Maintenance Services (Not Under SMARTnet Program) 10%

Training/Learning Credits 0%

Advanced Services (Non-SOW Based) 0%

 

Partner NTE Hourly Rates:

Cisco Services Onsite NTE Amount/Hour* Remote NTE Amount/Hour*
Maintenance Services $600.00 $525.00
Professional Services - Deployment Services $743.17 $661.17
Consulting/Advisory Services $743.17 $661.17
Architectural Design Services $743.17 $661.17
Statement of Work Services $743.17 $661.17
Training Deployment Services $600.00 $525.00

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NOTE: The hourly rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables. For “Partner Services”, please contact the authorized resellers directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement AR-233 (14-19).

Partner Services Onsite NTE Amount/Hour* Remote NTE Amount/Hour**
Basic Installation and Configuration Services Only $600.00 $525.00

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NOTE: Limited Partner Services for Basic Install and Config include the following: Certified and Technical Project Management, Staging & Implementation Engineering, Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge Transfer, Acceptance Testing

*Onsite NTE Amount/Hour: Customer Premise Labor Rates Not To Exceed Hourly

*Remote NTE Amount/Hour: Vendor Premise Labor Rates Not To Exceed Hourly

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement AR-233 (14 19) and each State's NVP Participating Addendum to be processed through our Authorized Resellers.

Customers (Authorized Purchasers) may select any of the Authorized Resellers listed for your State.

Purchase Order Instructions

  1. Select one of the Authorized Resellers for this contract.
  2. Issue the Purchase Order directly to the selected Authorized Reseller.
  3. Reference the NVP Cisco Master Agreement AR-233 (14 19) and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
  4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement AR-233 (14 19) and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement AR-233 (14 19) for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement AR-233 (14 19), the Authorized Reseller will work with you and Cisco on the matter.

For any questions or inquiries regarding the NVP #AR233 (14-19) contract, please send an email Email Icon with the following details:

  • Full Name
  • Company
  • Title
  • Email Address
  • Related Participating State(s) inquiry is referencing
  • Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

Cisco HI Sales Contact:

Cisco HI Channels Contact:

State of HI Contact:

Cisco Technical Assistance: