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NVP DataCom NH

NVP #AR3227

Participating Addendum for NH #3
Contract Start Date: 03/12/2021
Contract End Date: 09/30/2024

Authorized NVP Fulfillment Partners for the State

The following Cisco fulfillment partners 1) currently qualify under Cisco's established fulfillment partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Fulfillment Partner's current Cisco Technical Certifications or Specializations, please refer to the Fulfillment Partner Locator Tool.

Carousel Industries of North America, Inc.
659 South County Trail
Exeter, RI 02822
Federal ID #06-1502254
Patrick Gould
Phone: 617-701-5013
Toll Free: 800-401-0760
Fax: 401-480-0760
Custom Computer Specialists Inc.
70 Suffolk Court
Hauppauge, NY 11788
Federal ID #11-2497640
Joie Burkhardt
Phone: 631-864-6699
Toll Free: 800-598-8989
Fax: 631-543-2512
ePlus Technology, Inc.
1 Sundial Avenue
Suite 501N
Manchester, NH 03103
Steve Low
Phone: 781-615-1314
Presidio Networked Solutions Group, LLC
10 Sixth Road
Woburn, MA 01801
Federal ID #58-1667655
Brandon Nolan
Phone: 781-970-6478
Red River Computer Co. Inc.
21 Water Street, Suite 500
Claremont, NH 03743
Federal ID #02-0483341
Helen Hewes
Phone: 603-442-5580
Toll Free: 800-769-3060
Fax: 603-448-8844

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Master Agreement: MA 
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex


Eligible Users: This NASPO ValuePoint Master Agreement may be used by all state agencies, institutions of higher education, political subdivisions and other entities authorized to use statewide contracts in the State of New Hampshire. Issues of interpretation and eligibility for participation are solely within the authority of the State Chief Procurement Official. Refer to PA §2.

Scope of Offerings: The full suite of product and service offerings available under the MA.  Refer to MA, Att B & PA §1.

Shipping and Delivery Information: Shipping terms are FOB Destination, freight pre-paid, for the standard shipping time intervals. Expedited shipping and/or a special delivery request that are non-standard delivery will result in additional charges to the Purchasing Entity. Refer to MA, Att A, §14.

Limited Fulfillment Partner Professional Services: Subject to Contractor's approval and the certifications held by its Fulfillment Partner, Fulfillment Partner can offer and provide limited Fulfillment Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, §2.2-3.

Leasing: Contractor's Master Agreement which allows for leasing under Section 45 is approved for use by the Participating State. The terms and conditions of the capital lease or financing arrangement will be separately negotiated and set forth in an agreement between the Eligible User and either Cisco Capital or its designated and/or approved financing partner. Refer to PA §5.

Minimum Insurance Coverage: Refer to MA, §28

Purchase Orders: The MA number #AR3227 and the State of New Hampshire Contract Number #3 must appear on every PO placed under the PA. Refer to PA § 7.

The NVP Cisco Master Agreement #AR3227 is a "discount off list price" contract. Contract pricing is benchmarked to the approved NVP and/or Participating Entity Contract Price List as updated and posted on the Cisco and NVP contract webpages. Minimum contract discounts off the NVP Contract Price List have been established for eligible purchasers and is firm for the contract term. However, additional incremental discounts may be offered by Cisco Authorized Fulfillment Partners above and beyond the minimum, guaranteed discounts offered by Cisco.

Please refer to Attachment C ‐ Pricing Discounts and Value Added Services for further details on minimum contract discounts.

Hardware and Software (on premise) Discount: 35%

Cloud Services Discount: 10%

Service Packages (i.e., Maintenance, etc.) Discount: 10%

Training Discount: 0%

Non-SOW Cisco Services (i.e. Advanced, etc.) Discount: 0%

The hourly Value Added Service rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables.

For “Partner Services”, please contact the authorized fulfillment partners directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement #AR3227.

Value Added Services

Onsite NTE Amount/Hour

Weekday, Weekend and Holiday*

Remote NTE Amount/Hour

Weekday, Weekend and Holiday *

Maintenance Services



Professional Services



Deployment Services



Consulting Advisory Services



Architectural Design Services



Statement of Work Services



Partner Services



Training Deployment Services



*Onsite NTE Amount/Hour: Customer Premise Labor Rates Not To Exceed Hourly

*Remote NTE Amount/Hour: Vendor Premise Labor Rates Not To Exceed Hourly

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement #AR3227 and each State's NVP Participating Addendum to be processed through our Authorized Fulfillment Partners.

Customers (Purchasing Entity) may select any of the Authorized Fulfillment Partners listed for your State.

Purchase Order Instructions

  1. Select one of the Authorized Fulfillment Partners for this contract.
  2. Issue the Purchase Order directly to the selected Authorized Fulfillment Partner.
  3. Reference the NVP Cisco Master Agreement #AR3227 and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
  4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Fulfillment Partners will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Fulfillment Partners. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement #AR3227 and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement #AR3227 for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Fulfillment Partner who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement #AR3227, the Authorized Fulfillment Partners will work with you and Cisco on the matter.

For question, inquiries or escalations related to this contract, please send an email Email Icon with the following details:

  • Full Name
  • Company
  • Title
  • Email Address
  • Related Participating State(s) inquiry is referencing
  • Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

Cisco NH Sales Contact:

Cisco NH Channels Contact:

State of NH Contact:

Cisco Technical Assistance: