Cisco-State of Indiana

Authorized Resellers for this Contract

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

Eligible Users: For the purposes of this QPA, the "State" means the State of Indiana executive branch agencies, the judicial branch, the legislative branch, and separately elected statewide officers. Other Governmental Entities" means any Indiana county, municipality, municipal corporation, state educational institution, school corporation, city or county hospital, or body corporate and politic.

Scope of Offerings: Standard goods and services offered under this QPA are found on Cisco's website at the Cisco Indiana website.

Shipping and Delivery Information: Shipping terms are FOB Destination, shipping, and handling prepaid by Reseller. All freight charges are included in the cost of the equipment quoted to Authorized Purchaser. No additional freight charges shall be added or itemized on invoices.

Limited Partner Professional Services: Basic Installation and Configuration Services (Certified and Technical Project Management, Site Survey, High Level Design Review, Staging and Implementation Engineering, Global Implementation Capability, Configuration Development, Knowledge Transfer and Detailed Documentation) is authorized.

Leasing: Leasing is NOT authorized.

Refurbished Equipment: Cisco Certified Refurbished Equipment (CCRE) is authorized per Sections 2 ii of the Quantity Purchasing Agreement #12921. Refer to the Minimum Discounts, Ordering Instructions tab and CCRE website for further details.

Additional Info: Cisco Systems, Inc. is the single vendor standard for data network hardware per IOT Data Communications Network Hardware Standard ITS-99-1

Minimum Pricing and Discounts off Cisco U.S. Global List Price

• Products - Data Equipment 45%
• Products - Voice Equipment 49%
• SMARTnet Maintenance Services (Manufacturer backed Maintenance) - 1 Year 15%
• SMARTnet Maintenance Services (Manufacturer backed Maintenance) - 3 Year Prepaid 20%
• Advanced Services 0%

Partner Professional Services (Basic Installation and Configuration Only): See Authorized Resellers' Labor Rates Listed on the "Ordering Instructions Tab".

Cisco Certified Refurbished Equipment is subject to the same minimum discounts referenced above. Refer to the Ordering Instructions tab, Contract Highlights tab and CCRE website for further details.

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the Quantity Purchase Agreement #12921 For Cisco Hardware, Software, Professional and Advanced Services EDS# D20-3-12921 (Cisco Systems, Inc. is the single vendor standard for data network hardware per IOT Data Communications Network Hardware Standard ITS-99-1).

Customers (Authorized Purchasers) may select any of the Authorized Resellers listed for your State.

Purchase Order Instructions

1. Select one of the Authorized Resellers.
2. Issue the Purchase Order directly to the selected Authorized Reseller.
3. Reference the Quantity Purchase Agreement # on your Purchase Order.
4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified ""Ship To"" address(es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of the Quantity Purchase Agreement #12921.

Return Goods Policy

Please refer to the Indiana Quantity Purchase Agreement #12921 for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the Quantity Purchase Agreement #12921, the Authorized Reseller will work with you and Cisco on the matter.

Cisco Certified Refurbished Equipment (CCRE)

Instructions for Customers

1. Select and contact one of the Authorized Resellers
2. Issue the Purchase Order directly to the selected Authorized Reseller
3. Reference the Quantity Purchase Agreement #12921 on your Purchase Order
4. Include the following contact information: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Instructions for Partners

1. Refer to the WSCA Global Price List for authorized CCRE SKUs and contract list price
2. Verify CURRENT availability of CCRE SKU(s) on the CCRE Website - Inventory Search
3. If SKU(s) are available, create Quote and clearly identify CCRE SKUs as refurbished (not new Cisco Product)
4. Attach CCRE Disclaimer Notification with Quote to Customer
5. Process CCRE order through the Cisco Refurbished Equipment Ordering Tool
6. Obtain ordering instructions for CCRE here. Additional information on purchase options may be found here.

• Indiana Executed Renewal #2  (PDF - 146 KB)
• Indiana Executed Renewal #3  (PDF - 146 KB)
• Indiana Quality Purchase Award Agreement  (PDF - 1.4 MB)
• Indiana Executed Renewal  (PDF - 215 KB)

For any questions or inquiries regarding this contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

Contract Escalations

• Mimi Farr 
  Phone: 408-527-2627

Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco IN Sales Contact:

• Paul McLaughlin  (SLED AM)
  919-927-1577
• Chris Garrison  (SLED RM)
  408-894-5187
• Jeff Rogers  (SLED AM)
  408-894-7588
• James George  (SLED AM)
  408-895-2787

Cisco IN Channels Contact:

• Nick Traxler 
  408-894-1402

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447