These services are no longer available for sale as of their respective End of Sale date. Click on the service name to see the service description and on the “EOS Announcement” to view the EOS Bulletin when available.
For more information about product EOS/EOL notices, please view End-of-Sale and End-of-Life Products.
Service |
EOS Date and Announcement |
|---|---|
| Cisco announces the end of GTA Service Offering (Global Threat Alerts - formerly known as Cognitive Intelligence). Cisco’s Global Threat Alerts (GTA) Service will end on July 31, 2024. After this date, all support services for the GTA Service are unavailable, and the service offered becomes obsolete. | July 31, 2024 |
| Cisco Systems© announces the end-of-sale dates of the one-year SKUs for Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products globally. The last day to order the affected services is 07/26/2024. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. | July 26, 2024 |
| Support Essentials is an entry-level technical support service that includes Cisco callback TAC access (within one business day response), 8x5xNBD advance hardware replacement, and entitlement to smart capabilities. Customers with active service contracts will continue to receive support until the termination date of their contract. The last date to order the affected service is 07/22/2024. Customers will be able to leverage existing support services. The table below shows the Support Essentials GSP’s that will be going end-of-sale. | July 22, 2024 |
| Cisco Systems is announcing an end-of-sale date for Cisco Secure MDR for Umbrella and Cisco Secure MDR for Cloud Analytics. The last date to order is February 9, 2024. Cisco Secure Managed Detection and Response for Secure Endpoint will continue to be orderable as a managed option for customers utilizing only the Cisco Secure Endpoint product. | February 9, 2024 |
| Cisco Systems© announces the end-of-sale and end-of-life dates of the AS-Fixed Services SKU’s. The last day to order the affected service is 1/26/2024. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-life milestones, definitions, and dates for the affected service. | January 26, 2024 |
| To simplify our Service Offers, Cisco Systems© announces the end-of-sale dates for Non-Renewable and Other Subscription Service SKUs, globally. The last day to order the affected service is 10/28/2023. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service. | October 28, 2023 |
| To simplify our Solution Support offers, Cisco© announces the end-of-sale and end-of life dates for the Solution Support for Service Providers –Enhanced & –Premium support offers that are being consolidated into a single Solution Support for Service Providers support offer. This replacement offer should be used for all new and renewal quotes. The last day to order the affected services is September 29, 2023. Customers with active service contracts will continue to receive support until the termination date of their contract. In addition, all SKUs associated with the Service Levels that are planned for End-of-Sale will be replaced by a new set of SKUs to be associated with the new Service Levels. | September 29, 2023 |
| Cisco Systems© announces the end-of-sale dates of the Cisco Vision and StadiumVision Advanced Services globally. The last day to order the affected services is September 27, 2023. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service. | September 27, 2023 |
| Cisco® would like to inform its valued customers that the Cisco UCS® C220 M5 Rack Server is scheduled to reach its end-of-sale (EOS) on August 31, 2023. As a result, the CSPC collector on UCS M5 will no longer be available for use in for new Business Critical Services (BCS) engagements including on-premises (airgapped environment) starting October 30, 2023. | August 31, 2023 |
| Cisco Systems© announces reminder of Business Critical Services 2.3 SKU’s global End-of-Sale January 31st, 2023. Initial End-of-Sale announcement was made January 25th, 2021. Customers with active service contracts will continue to receive support until the termination date of their contract. | January 31, 2023 |
| Cisco Systems© announces the end-of-sale dates of the CX CMS UCM Cloud Lab System "SVS-CMS-UCA-LABR" and UCM Cloud Pilot Program "SVS-CMS-UCAPILOT" Subscription Services globally. The last day to order the affected services is 12/17/2022. Customers with active service contracts will continue to receive support until the termination date of their contract. | December 17, 2022 |
| Cisco Systems© announces the end-of-sale dates of the 3- and 5-year SKUs for Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products globally. The last day to order the affected services is 08/01/2022. Customers with active service contracts will continue to receive support until the termination date of their contract. | August 01, 2022 |
| Cisco announces end-of-sale dates for the MDS9000 component-level support services available with the purchase of the products. | April 8, 2022 |
| Cisco Systems© announces the end-of-sale dates of the CX limited subscription services globally. The last day to order the affected services is 03/14/2022. Customers with active service contracts will continue to receive support until the termination date of their contract. | November 14, 2021 |
| Cisco Systems© announces the end-of-sale dates of the Business Critical Services 2.3 SKU’s globally. Business Critical Services 2.3 SKU’s will be replaced by the Business Critical Services 3.0 offer with new cross architecture SKUs. The last day to order the affected service is 7/31/2021. Customers with active service contracts will continue to receive support until the termination date of their contract. | July 31, 2021 |
| Cisco Business Critical Services 3.0 are intended to supplement a current support agreement for Cisco products and are only available where all products in customer’s network are supported through a minimum of core services. Cisco Systems© announces the end-of-sale and end-of life dates of the Business Critical Services 3.0 architecture specific IT Role-based SKU’s. The last day to order the affected service is 4/2/2021. Customers with active service contracts will continue to receive support until the termination date of their contract. | April 2, 2021 |
| Cisco Systems© announces the end-of-sale and end-of life dates of select Services SKU's. The last day to order the affected service is 3/25/2021. Customers with active service contracts will continue to receive support until the termination date of their contract. | March 25, 2021 |
| Cisco Systems© announces the end-of-sale and end-of life dates of select Services SKU's. The last day to order the affected service is 3/25/2021. Customers with active service contracts will continue to receive support until the termination date of their contract. | March 21, 2021 |
| Cisco(R) announces that the Partner Smart Assist offer will be discontinued. The last date to order the service will be December 23, 2020. The Partner Smart Assist service will follow the End-of-Sale timelines listed in Table 1. Partners with active Partner Smart Assist service contracts will continue to receive support and maintenance until the termination date of their contract. During renewals, partners will be able to implement the Cisco Smart Assist offer (CSAS) to provide the equivalent Cisco branded Smart Net Total Care Portal/Collector (CSPC) ongoing deliverables. | December 23, 2020 |
| Cisco Solution Support Partner Support services for the Cisco ACI products will be discontinued. Partners can now receive Cisco Partner Support from the standard Partner Support offers. The Solution Support versions of Partner Support will follow the End-of-Sale migration and timelines listed in Table 3. | June 15, 2020 |
| Cisco Systems© announces the end-of-sale date for the legacy Software Support Enhanced and Premium PIDs for Cisco Web Security Appliance (WSA). The last day to order these affected services is May 29, 2020. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service. | May 29, 2020 |
| Cisco Systems© announces the migration and the end-of-sale and end-of life dates of our Legacy AS Transactional Services. The last day to order these affected services is 2/28/2020. Customers with active service contracts will continue to receive support until the termination date of their contract. | February 28, 2020 |
| Cisco Systems© announces the migration of our Legacy AS Transactional Services and the end-of-sale and end-of life dates for the Legacy AS Transactional Services. The last day to order these affected services is 2/3/2020. Customers with active service contracts will continue to receive support until the termination date of their contract. | February 3, 2020 |
| Cisco Systems© announces the end-of-sale and end-of life dates for the Legacy AS Transactional Services. The last day to order these affected services is 2/3/2020. Customers with active service contracts will continue to receive support until the termination date of their contract. | February 3, 2020 |
| Cisco announces the End of Sales Services Announcement for ordering the Technical Knowledge Library (TKL) via the AS-Estimator tool in CCW. TKL will continue to be available along with a new product offer that includes the Cisco Platinum Learning Library. This new offer is listed in the catalog as the Cisco Learning Library. This offer can be ordered through CCW using new PIDs and SKUs detailed in the Notifications. The last day to submit quotes for TKL SKUs using the AS-Estimator tool is 1/17/2020. | January 17, 2020 |
| Cisco announces the End of Sales Services Announcement for ordering the Technical Knowledge Library (TKL) via the Software Billing Platform (SBP) in CCW. TKL will continue to be available along with a new product offer that includes the Cisco Platinum Learning Library. This new offer is listed in the catalog as the Cisco Learning Library. This offer can be ordered through CCW using new PIDs and SKUs detailed in the Notifications. The last day to use the SBP SKUs in CCW is 1/17/2020. | January 17, 2020 |
| Cisco Systems© announces the migration and the end-of-sale and end-of life dates of our Legacy AS Transactional Services for The last day to order the affected service is 1/4/2020. Customers with active service contracts will continue to receive support until the termination date of their contract. | January 4, 2020 |
| Cisco Systems© announces the end-of-sale date for the legacy Software Support Enhanced and Premium PIDs for Cisco Email Security Cisco Email Security (CES) and Email Security Appliance (ESA). The last day to order these affected services is Nov 22, 2019. | November 22, 2019 |
| Cisco announces the end-of-sale and end-of life dates for the Ask the Experts and Cisco Accelerator promotional part numbers available as part of the Free Cisco Catalyst Center Appliance Offer. The last day to order these affected services is July 27, 2019. The last consumption date for the promotional Ask the Experts and Accelerators is October 31, 2019. | October 31, 2019 |
| Cisco Systems© announces the end-of-sale date for the legacy Software Support Enhanced and Premium PIDs for Cisco Firepower Next Generation Firewall (NGFW) and Cisco Advanced Malware Protection (AMP) for Endpoints. The last day to order these affected services is October 1, 2019. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service. | October 1, 2019 |
| Cisco Systems© announces the end-of-sale and end-of life dates for Cisco Quick Start Deployment Service for Cloud VPN and Security. The last day to order the affected service is 30-Sep-2019. This is a Fixed SKU with no bookings in the last three years and therefore has no active customers. | September 30, 2019 |
| Cisco Systems© announces the end-of-sale and end-of life dates for the Cyber Range Services. The last day to order these affected services is 8/7/2019. Customers with active service contracts will continue to receive support until the termination date of their contract. | August 7, 2019 |
| Cisco announces the end-of-sale for the Solution Support service available with the purchase of Cisco SD-WAN software. The last day to order is June 1, 2019. | June 1, 2019 |
| On 20 March 2019, Cisco announces the migration/end-of-sale dates for the TS Advantage and SP Advantage SKUs rendered obsolete by the migration of these services to High-Touch Expert Care under Business Critical Services. The last day to order TS Advantage and SP Advantage is 20 March 2019, after which the same capabilities can be ordered through High-Touch Expert Care. Customers with active service contracts will continue to receive support until the termination date of their contract. Multi-year agreements that renew annually may continue to renew with TS Advantage or SP Advantage until the end of the agreement. | March 20, 2019 |
| Cisco Systems© announces the end-of-sale dates for the Cisco Active Threat Analytics: Premier & Enhanced Services. The last day to order the affected service is August 1, 2018. Customers with active service contracts will continue to receive service and support until the termination date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service. | August 1, 2018 |
| Cisco announces the end-of-sale for the services Cisco Solution Support Express for ACI and Cisco Solution Support Plus for ACI. Cisco Solution Support services for the Cisco APIC are merging into a single offering: Cisco Solution Support for ACI. The last day to order the affected services is July 16, 2018. Customers with active contracts will continue to receive support and maintenance until the termination date of their contract. | July 16, 2018 |
Cisco Systems© announces the end-of-sale and end-of life dates for the Optimization Services SKUs. The last day to order the affected service is 9/9/18. Customers with active service contracts will continue to receive support until the termination date of their contract. |
September 9, 2018 |
Cisco announces the end-of-sale for the Return for Repair (RFR) service levels in SP Base, Smart Net Total Care, Combined Services and Solution Support for Service Providers. The last day to order the affected service is July 23, 2018. |
July 23, 2018 |
Cisco announces the end-of-sale and end-of life dates for six of the Cisco TAC Local Language Support GSPs and their associated SKUs. The last day to order these services is July 2, 2018. |
July 2, 2018 |
Cisco Managed Services announces End of Sale for Managed CPE (MCPE) and CPE-as-a-Service(CPEaaS) offerings with immediate effect. We will continue to serve existing MCPE and MCPEaaS customers per our contractual commitments through end of their term. After the expiry of contract, current MCPE customers have the option to migrate to Managed SD-WAN service. Future potential MCPE customers, are encouraged to consider Managed SD-WAN service instead. There is no replacement planned for CPEaaS offer going forward. In case of any questions, please contact your Cisco account team for more information. |
April 12, 2018 |
Cisco announces the end-of-sale of the Cisco Adoption Acceleration for WebEx and Technical Support for Cloud Collaboration. The last day to order is Dec 21, 2017. |
December 21, 2017 |
Cisco Systems© announces the end-of-sale and end-of life dates for the Cisco Managed Solutions and Hosted Managed Services. The last day to order the affected service is 3/15/18. Customers with active service contracts will continue to receive support until the termination date of their contract. |
December 15, 2017 |
Cisco announces the end-of-sale and end-of-life dates for Cisco Metacloud. The last day for new customers to place new orders of the affected product(s) is November 7, 2017. Customers with active subscriptions will be able to order or renew subscriptions and continue to receive support from Cisco Metacloud Operations as per Table 1 of the EoL bulletin below. Table 1 describes the end-of-life milestones, definitions and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid subscriptions, support, including changes to subscription commits and usage, will be available under the terms and conditions of the customers’ contract. |
November 7, 2017 |
Cisco Systems© announces the end-of-sale and end-of life dates for the Collaboration Service for Webcasting and Cisco Collaboration Service for Webcasting - Multicast Delivery Service. The last day to order the affected service is 1/31/18. Customers with active service contracts will continue to receive support until the termination date of their contract. Table 1 describes the end-of-life milestones, definitions, and dates for the affected service. |
November 2, 2017 |
Cisco announces the end-of-sale and end-of-life dates for the Cisco ServiceGrid™ Service. The last day to order the Cisco® ServiceGrid® Service SKUs is November 1, 2017. Customers with active service contracts will continue to receive the support until their contracts expire. |
November 1, 2017 |
Cisco® announces the end-of-sale and end-of-life dates for the Cisco services for IOS IPS Support Program. This applies to all IOS IPS devices including, but not limited to, the Cisco ISR 19xx, 29xx, 39xx and 8xx series. Customers with active service contracts will continue to receive support until the termination date of the contract or the end-of-signature support date, whichever comes first. |
October 26, 2017 |
Cisco announces the end-of-sale dates for the Cisco® Threat Awareness Service. The last day to use the Service on the Smart Net Total Care portal is August 1, 2017. The service discontinuance also includes the Baseversion (also known as the free version of Cisco Threat Awareness Service). |
August 1, 2017 |
Cisco announces the end-of-sale of the Cisco® Collaboration Enterprise License Agreement for Partner Support Service and Combined Services. The last day to order the Collaboration Enterprise License Agreement for Partner Support Service and Combined Services is July 31, 2017. |
July 31, 2017 |
IP9 service with service sku CON-IP9-SPACCESS |
July 1, 2017 |
Cisco® announces the end-of-sale Software Application Service plus Upgrades (SASU). The last day to order the service is July 29, 2017. Cisco Software Support Service (SWSS) is available for product previously supported by SASU. |
May 29, 2017 |
Cisco Systems© announces the end-of-sale and end-of life dates for the Smart Care Service. The last day to order the service is January 28, 2017. Partners with active service contracts will continue to receive support until their contracts have expired. |
August 1, 2016 |
Cisco announces the end-of-sale and end-of life dates for the Cisco Small Business Support Service. Availability of Cisco small-business products is not affected by this announcement. Renew support for your small-business products with the Smart Net Total Care Service. |
July 27, 2016 |
Cisco Systems© announces the end-of-sale and end-of life dates for the umbrella Cisco Solution Support Services for Critical Infrastructure, Big Data, Hosted Collaboration Solution and SAP HANA Infrastructures. This service is transitioning to the product level attached service Solution Support with SMARTnet, with identical service delivery. |
December 23, 2015 |
Cisco is announcing the end-of-sale and end-of life dates for the Standalone Unified Communications Optimization Service, Contact Center Optimization Service, Cisco TelePresence® Optimization Service, and Change Management Optimization Service. These offers are replaced by Cisco Collaboration Optimization Services. |
September 20, 2015 |
Cisco Systems announces the end-of-life dates for Cisco Network Optimization Services Combined (NOSC). The offer is replaced by Combined Services. |
July 25, 2015 |
Cisco Services for Intrusion Prevention System Support Program |
October 26, 2014 |
Partner Essential Operate Service End-of-Sale Cisco Unified Contact Center Products |
September 22, 2014 |
Cisco Essential Operate Services (ESW), Cisco Unified Communication Software Subscription (UCSS), and Associated Service Levels for Cisco Unified Communications and Cisco Prime Products |
September 22, 2014 |
Cisco Preferred Care Support Service Cisco encourages new and existing customers to purchase the Cisco Mission Critical Support Service for Intelligent Automation Products. This service is useful for customers operating mission critical environments.The dedicated Technical Account Managers (TAMs), provided by this service, accelerate delivery of service and recovery from unexpected interruptions. This service covers Cisco Process Orchestrator (CPO), Cisco Tidal Enterprise Scheduler (TES), Cisco Prime Service Catalog (CCP and CWP), Cisco Intelligent Automation for SAP (ITPA), Cisco Intelligent Automation for Cloud-Starter Edition (CIAC-SE) and Cisco Intelligent Automation for Cloud-Enterprise Edition (CIAC-EE) |
June 10, 2013 |
Cisco IronPort Professional Services |
November 1, 2012 |
Cisco IronPort Platinum Plus Support Program The last day to order or renew this service is November 26, 2012. Customers covered by existing contracts will continue to receive support through the expiration date of their existing service contract. |
August 24, 2012 |
| Cisco Unified Computing Mission Critical Support Service The last day to order or renew this service is August 20, 2012. Customers covered by existing contracts will continue to receive support through the expiration date of their existing service contract. New and existing customers are encouraged to purchase the Cisco Mission Critical Support Service that covers all Cisco data center products, including Unified Computing System. |
August 20, 2012 |
Cisco Unified Computing Support Service |
August 1, 2012 EOS bulletin |
Cisco Unified Computing Warranty Plus Service |
August 1, 2012 EOS bulletin |
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