Service Descriptions

When buying Cisco Services from a Cisco partner, services terms are between the customer and their selected partner. The partner engages Cisco to provide these services as described in the Services Description and Services Guide.

Service Descriptions

Service name
Advanced Plan and Design Review Services
AppDynamics Expert as a Service
AppDynamics Migration Assistance Service
AppDynamics Program Architect Subscription
AppDynamics Rapid Start Plus Service
AppDynamics Rapid Start Service
AppDynamics Value Realization Service
Card Implement Services
Chassis Implementation Service for Fixed Chassis
Chassis Implementation Service for High-End Routing Systems
Chassis Implementation Service for Small to Medium Routers
Cisco Asset Management Service
Cisco Base Level Service
Cisco Business Critical Services 3.0
Cisco Catalyst Center Assurance Quick Start Implement
Cisco Catalyst Center Assurance Quick Start Use
Cisco Catalyst Center Automation Quick Start Implement
Cisco Catalyst Center Automation Quick Start Use
Cisco Defective Asset Retention
Cisco Expert Care Services
Cisco Guided Study Group Services
Cisco Inspection Service – High Complexity Equipment
Cisco Inspection Service – Low Complexity Equipment
Cisco Lifecycle Services
Cisco Meraki Now
Cisco Networking Open Architecture Support Services
Cisco RMA Only Service
Cisco Secure Endpoint Professional (Pro)
Cisco Secure Endpoint-Complete
Cisco Secure Firewall Implementation Service
Cisco Smart Net Total Care
Cisco Software Support Services for Service Providers
Cisco Solution Support
Cisco Solution Support for Service Providers
Cisco Spares Onsite Service
Cisco Support Essentials
Cisco Talos Incident Response Retainer Service
Cisco Technical Security Assessment Subscription Service
Cisco ThousandEyes Account Check
Cisco ThousandEyes Advisory Service
Cisco ThousandEyes Implementation Service for Insights
Cisco ThousandEyes Implementation Service for Units
Cisco ThousandEyes Implementation Service for Users
Cisco ThousandEyes Services Onboarding Accelerator Program
Cisco ThousandEyes Technical Account Manager
Cisco Training Bootcamps
Cisco XDR Premier Services
Cloud Calling Setup Assist Add-Ons
Combined Services
Extended End of Software Maintenance Support
Extended End of Vulnerability Support
Extended Support Service
Glossary of Terms for Cisco Managed Services
Independent Software Vendor Application Services
Infrastructure as a Service for Webex Calling Dedicated Instance
Insights for Internet and Cloud Visibility - Application and Service Availability
Insights for Internet and Cloud Visibility - Employee Experience
Insights for Internet and Cloud Visibility - Enterprise Networking Digital Experience
Managed Detection and Response
Plan and Design Review Services
Product Success Services for Webex Campaign and Webex Connect
Routers (or) Switches Migration Service
Routers (or) Switches Migration Service with Remote Support
Service Description for Cisco Managed Services
Service Provider Base (SP Base)
Small Chassis Routers (or) Switches Migration Service
Software Risk Analysis and Recommendation Services
Software Risk Analysis and Recommendation Services for Small Fixed Chassis
Software Support Service
Solution Validation Subscription Service
SP Base Essentials Support
SP Base Without Software Support
Subject Matter Expert Quick Start Consulting Services
Success Tracks
Support for Cisco Catalyst Software Subscription for Switching
Webex Campaign Add-on Services
Webex Connect Add-on Services
Webex Events (formerly Socio) Attendee Event Support Package
Webex Events (formerly Socio) Attendee Event Support Package - Additional Personnel
Webex Events (formerly Socio) Content Builder Package
Webex Events (formerly Socio) Enablement Package
Webex Events (formerly Socio) Production Event Support Package
Webex Events (formerly Socio) Production Event Support Package - Additional Personnel
Webex Events (formerly Socio) Registration Builder Package
Webex Events (formerly Socio) Staff and Speaker Event Support Package
Webex Events (formerly Socio) Staff and Speaker Event Support Package - Additional Personnel
Webex Setup Assist for Webex Contact Center

Sorry, no results matched your search criteria(s). Please try again.

Legacy Service Descriptions

Service Name
ASF Azure Stack Appliance Assembly and Installation Support Service 
ASF Cisco Security Incident Triage Service 80Hours
ASR9k Modernization Migration Service
Broadband Cable Optimization
Card Implement Services-1 Chassis
Carrier Routing System (CRS) Pilot Services
Chassis Implement Service for High-End Routing Systems-1 Chassis
Chassis Implement Service for Small to Medium-1 Chassis
Cisco ACI Advise and Implement Service - Standard
Cisco ACI Advise and Implement Service - Medium
Cisco ACI Advise and Implement Service - Small
Cisco Accidental Damage Protection Service
Cisco ACS to ISE Security Migration Service
Cisco Active Threat Analytics- Premier
Cisco Adoption Acceleration Service
Cisco Adoption Acceleration for WebEx
Cisco Application Centric Infrastructure (ACI) Optimization
Cisco Application Oriented Networking (AON) Solution Operate Services
Cisco Implementation Service for Network Assurance Engine
Cisco Implementation Service for Transaction Encryption Device
Cisco Borderless Network Optimization Service for IT Service Management
Cisco Business Critical Services 2.3
Cisco Business Critical Services Outcomes Advisory Services
Cisco Cloud Advisory Service for Multicloud
Cisco Cloud Meetings and Messaging Advise and Implement Subscription Service  
Cisco CloudCenter Suite Essentials Advise and Implement QuickStart 
Cisco Collaboration Expert Services - 1 Day
Cisco Collaboration Expert Services - 1 Week International Travel
Cisco Collaboration Expert Services - 1 Week Local Travel
Cisco Collaboration Expert Services - 1 Week No Travel
Cisco Compliance Management and Configuration Service (CMCS)
Cisco Compliance Management and Configuration Service (CMCS) – Cisco Assisted
Cisco Consulting Services
Cisco Content Monetization Service
Cisco Core-Support Migration Service Program
Cisco Data Center Accelerated Deployment Service for Nexus 9000
Cisco Data Center Assessment for Cloud Consumption for Medium Enterprises
Cisco Data Center Assessment for SAP HANA Health Check
Cisco Data Center Deployment Service for ACI Starter Kit with Migration
Cisco Data Center Deployment Service for ACI Starter Kits 
Cisco Data Center Deployment Service for Nexus 9000 Bundles
Cisco Data Center Expert Services - 1 Day
Cisco Data Center Expert Services - 1 Week International Travel
Cisco Data Center Expert Services - 1 Week Local Travel
Cisco Data Center Expert Services - 1 Week No Travel
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Medium
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Small
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Director Small - Fixed Price
Cisco Data Center Strategy Service for Domain Ten Workshop
Cisco Data Center Validation Service for Big Data
Cisco Data Center Validation Service for InterCloud Fabric DIY
Cisco Container Platform Advise and Implement QuickStart Service
Cisco Customer Digital Experience Monitoring
Cisco Developer Network Support Services
Cisco Digital Network Architecture Assessment Service
Cisco Digital Network Architecture Strategy and Analysis Service
Cisco Catalyst Center Advise and Implement Quick Start
Cisco Duo Care Quick Start
Cisco Enterprise Networking Expert Services - 1 Week Local Travel
Cisco Expert Care Services and Classified Network Support (for CON-AS-NW-OMS and other limited SKUs)
Cisco Extended Care Custom Application Support
Cisco Foundation Technology SP Optimization Service
Cisco Focused Technical Support Services
Cisco Hosted Identity Services
Cisco HyperFlex Converged Infrastructure Accelerated Deployment Service
Cisco HyperFlex Converged Infrastructure QuickStart Service
Cisco Integration Platform (CIP) Consulting Services
Cisco Intelligent Automation Consulting Support Service
Cisco IronPort Hybrid Email Security Service Description
Cisco Internet of Things (IoT) Digital Transformation Prototyping Service
Cisco IronPort General Terms
Cisco IronPort Platinum Support
Cisco Learning Library Services
Cisco Managed Services Active Threat Analytics Addendum- Essential
Cisco Managed Subscription Service for OpenStack
Cisco Mission-Critical Support Service
Cisco Mission-Critical Support Service for Data Virtualization Products
Cisco Mission-Critical Support Service for Intelligent Automation Products
Cisco Mobility Telco Cloud Optimization and Operational Support Services
Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 EXGW
Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 XGW
Cisco Mobility Customer Experience Management
Cisco Network Operations Automation Service
Cisco Network Incident Trending Analytics Base Service
Cisco One WAN Foundation for Collaboration (Low Complexity)
Cisco One WAN Foundation for Collaboration (Medium Complexity)
Cisco Optimization Service for Connected Industry and Energy
Cisco Optimization Service for Network Function Virtualization and Virtual Managed Services
Cisco Optimization Service for Service Orchestration
Cisco OT Additional Add-on Sensor Install Service
Cisco OT Anomaly Detection Assessment and POV Service
Cisco OT Asset Discovery Assessment Service
Cisco OT Security Expert Service _ International Travel
Cisco OT Security Expert Service _ Local Travel
Cisco OT Security Expert Service - No Travel
Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Pilot
Cisco Prime Home Hosted Services
Cisco Quick Start Deployment Service for Cisco Evolved Programmable Network Manager (EPN-M)
Cisco Quantum SON Optimization Service
Cisco QuickStart Implementation Service for Tetration Analytics – Medium
Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 100 Workloads
Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 1000 Workloads
Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 1000 Workloads with Segmentation & Enforcement use case
Cisco QuickStart Implementation Service for Tetration Analytics - Solution
Cisco QuickStart Service for Data Center Network Applications: Nexus 2k-7k
Cisco Remote Managed Service (RMS) Compliance Management and Configuration Service (CMCS)
Cisco Remote Expert Branch Build Services for Five (5) Additional Branch Remote Expert
Cisco Remote Expert Mobile Build Services for Five (5) Additional Remote Expert Mobile Agents
Cisco SAP HANA Scale-out Appliance Validation Support Service
Cisco SD-Access Advise and Implement Quick Start
Cisco Secure Automated WAN Quick Start Implement  
Cisco Secure Agile Exchange Lifecycle Management Service
Cisco Secure Remote Worker DNS Security Implementation Service
Cisco Security Incident Response Service
Cisco Security Stealthwatch Deployment Service
Cisco Security Stealthwatch Deployment Service - International
Cisco Security Stealthwatch Deployment Service - No Travel
Cisco Security Implementation Service
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow)
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow) - No Travel
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow)- International
Cisco Stealthwatch Host Group Automation Service
Cisco Security Expert Services - Local Travel
Cisco Security Expert Services - No Travel
Cisco Security Expert Services - International Travel
Cisco Security Stealthwatch Proxy Integration Service
Cisco Security Stealthwatch Proxy Integration Service - International
Cisco Security Stealthwatch Proxy Integration Service - No Travel
Cisco Security Stealthwatch Security Information Evenet Management (SIEM) Integration Service - International
Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service
Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service - No Travel
Cisco Self-Maintainer Service for Unified Computing Support (UCS)
Cisco Security Deployment Service for Firepower Solutions (Americas)
Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - International
Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - No Travel
Cisco Security Deployment Service: AMP for Endpoints (up to 25000 endpoints)
Cisco Security Deployment Service: AMP for Endpoints (up to 5000 endpoints)
Cisco Security Design Assessment Service
Cisco Security IntelliShield Alert Manager Service
Cisco Self Organizing Network Optimization Support Service
Cisco Services For Intrusion Prevention System (IPS)
Cisco Severity and Escalation Guidelines
Cisco Small Business Partner Rapid Response Services
Cisco Small Business Support Services
Cisco Small Cell Optimization Service
Cisco Smart Assist Service
Cisco Software and Firmware Development Kit (SDK/FDK) Enhanced Support
Cisco Software Application Services
Cisco Software Support for SP Video Service
Cisco Software and Support Subscription
Cisco Solution Attached Services
Cisco Solution Support Express for Application Centric Infrastructure
Cisco Solution Support Plus for Application Centric Infrastructure
Cisco SP Security Optimization Service
Cisco Stealthwatch Host Group Automation Service - International
Cisco Stealthwatch Host Group Automation Service - No Travel
Cisco Subject Matter Expert Service
Cisco Support Services On Premises Application Software Subscription Term (non-orderable support service included with certain Cisco software term subscription licenses)
Cisco Tidal Solution Connector Support Service
Cisco UCM Cloud Enterprise Service
Cisco UCS Firmware Upgrade Implementation Service
Cisco Unified Communications Manager (UCM) Cloud Lab System
Cisco Unified Communications Manager (UCM) Cloud Pilot
Cisco Unified Workspace Licensing (CUWL) Named User Service
Cisco Video System Software Support Service
Cisco Vision Mobile - Local Control App Plan/Build
Cisco WLAN Advise and Implement Services
Cisco WAN Orchestration Optimization Service
Cisco WebEx Advise and Implement Service (0 - 5,000 Users)
Cisco WebEx Advise and Implement Service (5,000 - 9,999 Users)
Cisco Wireless LAN RF Design Fixed
Cisco Wireless LAN RF Validation Fixed
Cisco Wireless LAN 3-Month Optimization Service
Cisco Wireless LAN Subject Matter Expert (SME) Support Service
Classified Collaboration-as-a-Service
Cloud and Managed Services
Cloud Consumption Optimization Services
CloudCenter Advise and Implement - Medium
Cloud Security Assessment Service for XaaS Adoption
Cloud Strategy Workshop Service for XaaS Adoption
CNS Federal High Touch Technical Support
Collaboration Adoption Subscription Service
Collaboration Optimization Services
Collaborative Professional Services (CPS) : Deployment Support and Validation for SAP HANA Service for Installation - Medium
Collaborative Professional Services (CPS) : FlexPod Technical Consulting Accelerator Service
Collaborative Professional Services (CPS) : Private Cloud Design Service – Advanced
Collaborative Professional Services (CPS) : Private Cloud Design Service – Standard
Connected Analytics for Service Providers
Configurable Assessment Service
Configurable Design Services
Connected Health Optimization
Configurable Services for Deployment
Configurable Services for Migration
Configurable Strategy and Analysis Services
Configurable Validation Services
Continuous Automation and Integration Testing
Curriculum Planning Review
Custom Application Development and Integration Subscription Service
Customer Care Contact Center Advise and Implement Subscription Service
Customer Care Custom Engineering Subscription Service
Custom Service Model Development Subscription Service
Cisco DNA Market Initiative for Level 1-3 Accelerators and Ask the Experts
Data Center Application Control Engine (ACE) Planning and Design Service
Data Center Networking Planning and Design Service
Data Center Nexus Planning and Design Service
Data Center Onsite Consulting Service (UCS Startup Accelerator)
Data Center Optimization Service
Data Center Storage Area Network (SAN) Health Check
Desktop Virtualization Assessment Service
Director Class Networking (DCN) Director Class Storage Area Network (SAN) Planning and Design Service
End-to-End Data Center Assessments and Design Service
Enhanced Warranty Software Services
Essential Operate Services for Digital Media Solutions
Essential Operate Services for Media Transformation Solutions
External Network Vulnerability Assessment (S)
External Network Vulnerability Assessment (M)
External Network Vulnerability Assessment (L)
Field Area Networking SME Services
Focal Engineer Services
Hosted Collaboration Solution Advise and Implement Subscription Service
Hosted Collaboration Solution (HCS) Assured Shared Architecture Advise-Implement-and-Optimize Service
Hybrid Application Monitoring Service
Hybrid Cost Optimization Service
Identity Services Engine Design
Identity Service Engine Implementation Strategy Advisory Service
Industrial Technical Support Service
Inventory and Reporting Tool Set
Infrastructure Integration Applications (IIA) Consulting Services
Identity Services Engine Design and Proof of Concept
Identity Services Engine Implementation Subscription Service
Lancope Product Support Services
Learning @ Cisco Digital Course Services
Managed Collaboration Solution for Restricted Networks-D3
Media Network Readiness Assessment Large
Media Network Readiness Assessment Medium
Media Network Readiness Assessment Small
Medium HANA C460 Series Assembly and Installation Support Service
Mentored Install (MINT) of Cisco DNA Center Advise and Implement
Mobility Cisco Policy Suite (CPS) Optimization Service
Mobile Packet Core (MPC) - Implementation of Inline Feature Service
Mobile Packet Core (MPC) - Installation and Commissioning Level 1 Service
Mobile Packet Core (MPC) - Installation and Commissioning Level 4 Service
Mobile Packet Core (MPC) - Market Ready Trial Service
Network Device Security Assessment
Next Generation Firewall Implementation Subscription Service
Nexus Design Service for up to 2 Cisco Nexus 7000 Switches
Nexus Implementation Service for up to 2 Cisco Nexus 7000 Switches
Nexus Implementation Service for up to 8 Cisco Nexus 7000 Switches
Network Optimization Service
Optimization Service for Security Enterprise License Agreement
Operations Systems Support (OSS) Optimization Support Services
OT Insights Industrial Asset Discovery Assessment
Plan and Design Review (PDR)
Powered by Business Critical Services
Release Verification Service
Remote Expert Mobile Hosted Trial Service
Routers or Switches Migration Service
Routers and Switches Migration Service with Remote Support
Safety and Security Optimization Service
Scale-up HANA B260/C460/C880 Series Assembly and Installation Support Service
Security Optimization Service
Service Activation Process Cisco Active Threat Analytics – Premier
Service Control Optimization Service
Service Provider Advantage
Set-Top-Box Extended Warranty Hardware Support Service
Smart Net Total Care (SNTC) Device Level Foundational Technical Service
Smart Net Total Care (SNTC) Standard Deployment and Support Service
Small Business Incident Services
Small Chassis Routers or Switches Migration Service
Small HANA C260 Series Assembly and Installation Support Service
Software Risk Analysis and Recommendation Services
Software Subscription Support (non-orderable support service included with certain Cisco software term subscription licenses)
SP Advanced Plan and Design Review Services
SP Enhanced Warranty
SP Femto Solution Support Service
SP Mobile Internet Optimization Support Services
SP Optical Optimization Support Service
SP Program Management Service
SP Voice Optimization Service
SP Wi-Fi – Core Network Readiness Assessment Service
SP Wi-Fi Lab Deployment Service
SP Wi-Fi Lab Design Service
SP Wi-Fi Optimization Service
SP Wi-Fi Solution Support Service
StadiumVision Director - Remote Knowledge Transfer
StadiumVision Director - Up to 100 Local Control Devices
Stealthwatch Implementation Subscription Service
TelePresence Essential Operate Services
Technical Support Operations Management
Technical Support for Cloud Collaboartion (U.S. and Canada Only)
Tetration Optimization Services
Third Party Virtual Network Function Certification Testing
Third Party Virtual Network Function (VNF) Re-Certification Testing
UCS - Architecture Assessment (ASF-ULT2-UCS-AA)
Unified Communications Advise and Implement Subscription Service
Unified Communications Collaboration Technology Services
Unified Computing Mission Critical Support Service
Unified Computing Support Service
Unified Computing Systems (UCS) – Accelerated Deployment Service
Unified Computing Systems (UCS) - Pre-Production Pilot Service
Unified Computing Systems (UCS) - Virtualization Accelerator
Unified Computing Systems (UCS) - Virtualization Assessment
Unified Computing Systems (UCS) Planning and Design Service
Unified Computing Warranty Plus
Unified Contact Center (UCC) Custom Application Software Services
Validation and Test Optimization Services
Video Collaboration Advise and Implement Subscription Service
Video Collaboration Advise and Implement Subscription Service
WAAS Wide Area Application Services Planning and Design
Webex Edge Connect Advise & Implement Service
Wireless LAN Network Assessment
Wireless Optimization Service

Sorry, no results matched your search criteria(s). Please try again.