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Service and Support Descriptions

Service Descriptions

Services may be purchased directly from Cisco or through its authorized channels of resale. The corresponding service descriptions are posted in the tabs referenced below. You are encouraged to review them to understand the level of Service you have purchased.

    Frequently Used Service Descriptions

    Cisco Support Services

    Cisco Optimization Services

    Related Documents

    All Service Descriptions

    Service name Service Category Architecture Technology Type
    Additional Testing for Third-Party Virtual Network Function (VNF) Certification       As-Fixed
    Automation, Integration and Management Optimization Service Optimization   Software  
    ASF Azure Stack Appliance Assembly and Installation Support Service Implementation Cloud Software AS-Fixed
    ASF Cisco Security Incident Triage Service 80Hours Advisory Security   AS-Fixed
    ASR9k Modernization Migration Service Implementation Networking Routing/Switching AS-Fixed
    Blackbox Web Application Assessment (VS) Advisory Security   AS-Fixed
    Blackbox Web Application Assessment (S) Advisory Security   AS-Fixed
    Blackbox Web Application Assessment (M) Advisory Security   AS-Fixed
    Blackbox Web Application Assessment (L) Advisory Security   AS-Fixed
    Broadband Cable Optimization Optimization Networking    
    Chassis Implement and Installation Service - 1 Chassis Implementation Networking Routing/Switching AS-Fixed
    Cisco ACI Advise and Implement Service - Standard Implementation Data Center Data Center AS-Fixed
    Cisco ACI Advise and Implement Service - Medium Implementation Data Center ACI AS-Fixed
    Cisco Implementation Service for Network Assurance Engine Implementation Data Center ACI AS-Fixed
    Cisco ACI Advise and Implement Service - Small Implementation Data Center ACI AS-Fixed
    Cisco Accidental Damage Protection Service Support All    
    Cisco ACS to ISE Security Migration Service Implementation Security   AS-Fixed
    Cisco Active Threat Analytics- Premier Managed Security    
    Cisco Adoption Acceleration Service Support All   Adoption
    Cisco Adoption Acceleration for WebEx Support Collaboration Webex End of Sale
    Cisco Application Centric Infrastructure (ACI) Optimization Optimization Data Center ACI  
    Cisco Application Oriented Networking (AON) Solution Operate Services Managed Networking    
    Cisco Asset Management Service Support All    
    Cisco ASR5500 Upgrade Service Implementation Networking   AS-Fixed
    Cisco Implementation Service for Transaction Encryption Device Implementation Video   AS-Fixed
    Cisco Assessment Service for Network Health Check Advisory Networking   AS-Fixed
    Cisco Base Level Service Support Collaboration    
    Cisco Borderless Network Optimization Service for IT Service Management Optimization Networking Routing/Switching  
    Cisco Business Critical Services 2.3 Optimization Networking Routing/Switching Adoption
    Cisco Business Critical Services 3.0 Optimization Networking Routing/Switching Adoption
    Cisco Business Critical Services 3.0 Premier Service Tier and Specialized Teams and Expert as aService Add-Ons (for Limited Availability) Optimization      
    Cisco Classified Network Support (CNS) Services (US Only) Support Networking    
    Cisco Cloud Advisory Service for Multicloud Advisory Data Center   AS-Fixed
    Cisco Cloud Meetings and Messaging Advise and Implement Subscription Service   Implementation Collaboration Unified Communications
    Cisco CloudCenter Suite Essentials Advise and Implement QuickStart Implementation Data Center CloudCenter AS-Fixed
    Cisco Collaboration Expert Services - 1 Day Implementation Collaboration SME AS-Fixed
    Cisco Collaboration Expert Services - 1 Week International Travel Implementation Collaboration SME AS-Fixed
    Cisco Collaboration Expert Services - 1 Week Local Travel Implementation Collaboration SME AS-Fixed
    Cisco Collaboration Expert Services - 1 Week No Travel Implementation Collaboration SME AS-Fixed
    Cisco Collaboration Experience Services Management (CESM) Solution Support Support Collaboration    
    Cisco Collaboration Service for Webcasting - Audio Streaming Implementation Collaboration Webex AS-Fixed
    Cisco Collaboration Service for Webcasting - Premium Implementation Collaboration Webex AS-Fixed
    Cisco Collaboration Service for Webcasting - Standard Implementation Collaboration Webex AS-Fixed
    Cisco Collaboration Service for Webcasting- On Demand Implementation Collaboration Webex AS-Fixed
    Cisco Collaborative Knowledge Managed Service Training All Software  
    Cisco Combined Services Support All    
    Cisco Compliance Management and Configuration Service (CMCS) Implementation All    
    Cisco Compliance Management and Configuration Service (CMCS) – Cisco Assisted Implementation All    
    Cisco Connected Industries and Energy Micro Engagement Implementation IoE/IoT   AS-Fixed
    Cisco Connected Industries and Energy Workshop Implementation IoE/IoT   AS-Fixed
    Cisco Consulting Services Advisory All    
    Cisco Content Monetization Service Advisory Collaboration StadiumVision AS-Fixed
    Cisco Core-Support Migration Service Program Support All   End of Sale
    Cisco CX Success Tracks Support      
    Cisco Data Center Assessment Service for Database Migration Discovery Advisory Data Center   AS-Fixed
    Cisco Data Center Deployment Service for ACI Starter Kit with Migration Implementation Data Center ACI AS-Fixed
    Cisco Data Center Deployment Service for ACI Starter Kits Implementation Data Center ACI AS-Fixed
    Cisco Data Center Deployment Service for Nexus 9000 Bundles Implementation Data Center Unified Fabric AS-Fixed
    Cisco Data Center Deployment Service for Prime Service Catalog Implementation Data Center Prime AS-Fixed
    Cisco Data Center Expert Services - 1 Day Implementation Data Center SME AS-Fixed
    Cisco Data Center Expert Services - 1 Week International Travel Implementation Data Center SME AS-Fixed
    Cisco Data Center Expert Services - 1 Week Local Travel Implementation Data Center SME AS-Fixed
    Cisco Data Center Expert Services - 1 Week No Travel Implementation Data Center SME AS-Fixed
    Cisco Data Center Deployment Service for Unified Computing System (UCS) Director Medium - Fixed Price Implementation Data Center Unified Computing System AS-Fixed
    Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Medium Implementation Data Center Unified Computing System AS-Fixed
    Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Small Implementation Data Center Unified Computing System AS-Fixed
    Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Director Small - Fixed Price Implementation Data Center Unified Computing System AS-Fixed
    Cisco Data Center Strategy Service for Domain Ten Workshop Advisory Cloud   AS-Fixed
    Cisco Data Center Validation Service for Big Data Implementation Data Center   AS-Fixed
    Cisco Data Center Validation Service for InterCloud Fabric DIY Implementation Cloud   AS-Fixed
    Cisco Data Center Validation Service for InterCloud Fabric Medium Implementation Cloud   AS-Fixed
    Cisco Data Center Accelerated Deployment Service for Nexus 9000 Implementation Data Center ACI AS-Fixed
    Cisco Data Center Assessment for Cloud Consumption - Advanced for Large Enterprises Advisory Cloud    
    Cisco Data Center Assessment for Cloud Consumption - Advanced for Medium Enterprises Advisory Cloud    
    Cisco Data Center Assessment for Cloud Consumption for Large Enterprises Advisory Cloud    
    Cisco Data Center Assessment for Cloud Consumption for Medium Enterprises Advisory Cloud    
    Cisco Data Center Assessment for SAP HANA Health Check Advisory Data Center SAP HANA AS-Fixed
    Cisco Data Center Deployment Service for SAP HANA - 1 site (US & Canada only) Implementation Data Center SAP HANA AS-Fixed
    Cisco Data Center Deployment Service for SAP HANA - 2 site (US & Canada only) Implementation Data Center SAP HANA AS-Fixed
    Card Implement Services-1 Chassis Implementation Networking Routing/Switching AS-Fixed
    Chassis Implement Service for Small to Medium-1 Chassis Implementation Networking Routing/Switching AS-Fixed
    Cisco Container Platform Advise and Implement QuickStart Service Implementation Cloud   AS-Fixed
    Cisco Deployment Service for Cisco ONE – Prime Foundation Implementation Networking Prime AS-Fixed
    Cisco Deployment Service for Prime Collaboration Assurance Startup Implementation Networking Prime AS-Fixed
    Chassis Implement Service for High-End Routing Systems-1 Chassis Implementation Networking Routing/Switching AS-Fixed
    Cisco Developer Network Support Services Support Networking    
    Cisco Deployment Proof of Concept (POC) Service for Smart Connected Spaces Implementation IoE/IoT   AS-Fixed
    Cisco Digital Network Architecture Assessment Service Advisory Networking   AS-Fixed
    Cisco Digital Network Architecture Strategy and Analysis Service Advisory Networking   AS-Fixed
    Cisco DNA Assurance Quick Start Implement Service Implementation Networking   AS-Fixed
    Cisco DNA Assurance Quick Start Use Service Implementation Networking   AS-Fixed
    Cisco DNA Automation Quick Start Implement Service Implementation Networking   AS-Fixed
    Cisco DNA Automation Quick Start Use Service Implementation Networking   AS-Fixed
    Cisco DNA Center Advise and Implement Quick Start
    		 Implementation Networking Software AS-Fixed
    Cisco Duo Care Quick Start Advisory Security   AS-Fixed
    Cisco Enterprise Networking Expert Services - 1 Day Implementation Networking SME AS-Fixed
    Cisco Enterprise Networking Expert Services - 1 Week International Travel Implementation Networking SME AS-Fixed
    Cisco Enterprise Networking Expert Services - 1 Week Local Travel Implementation Networking SME AS-Fixed
    Cisco Enterprise Networking Expert Services - 1 Week No Travel Implementation Networking SME AS-Fixed
    Cisco Extended Care Custom Application Support Support All    
    Cisco Extended Support Service Support Data Center Routing/Switching Technical Support
    Cisco Fibre Channel Advise and Implement Service - Large Implementation Data Center    
    Cisco Fibre Channel Advise and Implement Service - Small Implementation Data Center    
    Cisco Fibre Channel Advise and Implement Service - Medium Implementation Data Center    
    Cisco Foundation Technology SP Optimization Service Optimization Networking Routing/Switching  
    Cisco Focused Technical Support Services Support All    
    Cisco Support Essentials Support All    
    Cisco Hosted Identity Services Managed Security    
    Cisco Hybrid Architecture for Google Cloud’s Anthos Advise and Implement QuickStart Service Implementation Cloud   AS-Fixed
    Cisco Hybrid Solution for Kubernetes on AWS Advise and Implement QuickStart Service Implementation Cloud   AS-Fixed
    Cisco HyperFlex Converged Infrastructure Accelerated Deployment Service Implementation Data Center   AS-Fixed
    Cisco HyperFlex Converged Infrastructure QuickStart Service Implementation Data Center   AS-Fixed
    Cisco Inspection Service – High Complexity Equipment Support All   AS-Fixed
    Cisco ACI Implementation Review Service Optimization Data Center ACI  
    Cisco Inspection Service – Low Complexity Equipment Support All   AS-Fixed
    Cisco Integration Platform (CIP) Consulting Services Advisory Networking Software  
    Cisco Intelligent Automation Consulting Support Service Support Data Center    
    Cisco Interactive Experience Basic Deployment Implementation Collaboration   AS-Fixed
    Cisco Interactive Experience Express Training Service Training Collaboration   AS-Fixed
    Cisco Interactive Experience Training Service Training Collaboration   AS-Fixed
    Cisco IronPort Hybrid Email Security Service Description Managed Security Software  
    Cisco Interactive Experience Workshop Training Collaboration   AS-Fixed
    Cisco Internet of Things (IoT) Digital Transformation Prototyping Service Implementation IoE/IoT Energy Management AS-Fixed
    Cisco Internet of Things Starter Kit Implementation IoE/IoT   AS-Fixed
    Cisco IronPort End User License Agreement (EULA) Support Security Software  
    Cisco IronPort Platinum Support Support Security Software  
    Cisco Knowledge Service for Evolved Programmable Network (EPN) Optical-Remote Training Networking EPN AS-Fixed
    Cisco Knowledge Service for Evolved Programmable Network (EPN)-Onsite Training Networking EPN AS-Fixed
    Cisco Knowledge Service for Evolved Programmable Network (EPN)-Remote Training Networking EPN AS-Fixed
    Cisco Knowledge Service for Evolved Programmalbe Network (EPN) Optical-Onsite Training Networking EPN AS-Fixed
    Cisco Learning Library Services Training      
    Cisco Managed Services Active Threat Analytics Addendum- Essential Managed Security    
    Cisco Managed Subscription Service for OpenStack Managed Cloud    
    Cisco Meraki Now Support      
    Routers or Switches Migration Service Implementation Networking Routing/Switching AS-Fixed
    Cisco Migrate on Failure Service Support All    
    Routers and Switches Migration Service with Remote Support Implementation Networking Routing/Switching AS-Fixed
    Small Chassis Routers or Switches Migration Service Implementation Networking Routing/Switching AS-Fixed
    Cisco Mission-Critical Support Service Support Data Center    
    Cisco Mission-Critical Support Service for Data Virtualization Products Support Data Center Virtualization  
    Cisco Mission-Critical Support Service for Intelligent Automation Products Support Data Center    
    Cisco Mobility Telco Cloud Optimization and Operational Support Services Optimization Cloud    
    Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 EXGW Implementation Networking   AS-Fixed
    Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 XGW Implementation Networking   AS-Fixed
    Cisco Mobility Customer Experience Management Optimization Networking    
    Cisco Mobility Application Strategy and Analysis Service Advisory Mobility   AS-Fixed
    Cisco Mobility Strategy and Analysis Service Advisory Mobility   AS-Fixed
    Cisco Network Knowledge Service Training Networking    
    Cisco Network Operations Automation Service Support Networking    
    Cisco Network Modeling Service Advisory Networking    
    Cisco Network Optimization Service – Risk Assessment Optimization Networking   AS-Fixed
    Cisco Network Incident Trending Analytics Base Service Support All Analytics  
    Cisco ONE Access – Advanced Mobility: Mobility Application Services for Connected Mobile Experience – Large Implementation Mobility   AS-Fixed
    Cisco ONE Access – Advanced Mobility: Mobility Application Services for Connected Mobile Experience – Medium Implementation Mobility   AS-Fixed
    Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Large Advisory Mobility   AS-Fixed
    Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Medium Advisory Mobility   AS-Fixed
    Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Small Advisory Mobility   AS-Fixed
    Cisco ONE Access Foundation Design Services for Brownfield Implementation Implementation Networking   AS-Fixed
    Cisco ONE Access Foundation Design Services for Greenfield Implementation Implementation Networking   AS-Fixed
    Cisco One WAN Foundation for Collaboration (Low Complexity) Implementation Collaboration Routing/Switching AS-Fixed
    Cisco One WAN Foundation for Collaboration (Medium Complexity) Implementation Collaboration Routing/Switching AS-Fixed
    Cisco Optimization Service for Connected Industry and Energy Support IoE/IoT    
    Cisco Optimization Service for Network Function Virtualization and Virtual Managed Services Optimization Networking    
    Cisco Optimization Service for Service Orchestration Optimization Networking   Orchestration
    Cisco Optimization Service for Virtual Managed Services Optimization All Virtualization AS-Fixed
    Cisco OT Additional Add-on Sensor Install Service   IoE/IoT   AS-Fixed
    Cisco OT Anomaly Detection Assessment and POV Service Advisory IoE/IoT   AS-Fixed
    Cisco OT Asset Discovery Assessment Service Advisory IoE/IoT   AS-Fixed
    Cisco OT Security Expert Service _ International Travel   IoE/IoT    
    Cisco OT Security Expert Service _ Local Travel   IoE/IoT    
    Cisco OT Security Expert Service - No Travel   IoE/IoT    
    Cisco Partner Smart Assist Service Support All   Partner
    Cisco Plan,Design, and Implement (PDI) Service for Cisco Instant Connect (IC) − Small Implementation Collaboration   AS-Fixed
    Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Medium Implementation Collaboration   AS-Fixed
    Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Pilot Implementation Collaboration   AS-Fixed
    Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Small Implementation Collaboration   AS-Fixed
    Cisco Plan,Design, and Implement (PDI) Services for Cisco Instant Connect (IC) − Pilot Implementation Collaboration   AS-Fixed
    Cisco Plan,Design, and Implement (PDI) Service for Cisco Instant Connect (IC) − Medium Implementation Collaboration   AS-Fixed
    Cisco Prime Home Hosted Services Managed Networking Prime  
    Cisco Proof of Concept (POC) Service for Managed Services Accelerator (MSX) Implementation Data Center Virtualization AS-Fixed
    Cisco Quick Start Deployment Service for Cisco Evolved Programmable Network Manager (EPN-M) Implementation Networking EPN AS-Fixed
    Cisco Quantum SON Optimization Service Optimization Networking    
    Cisco QuickStart Implementation Service for Tetration Analytics – Medium Implementation Data Center Analytics AS-Fixed
    Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 100 Workloads Implementation Data Center Analytics AS-Fixed
    Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 1000 Workloads Implementation Data Center Analytics AS-Fixed
    Cisco QuickStart Implementation Service for Tetration Analytics SaaS/V – 1000 Workloads with Segmentation & Enforcement use case Implementation Data Center Analytics AS-Fixed
    Cisco QuickStart Implementation Service for Tetration Analytics - Solution Implementation Data Center Analytics AS-Fixed
    Cisco QuickStart Service for Data Center Network Applications: Nexus 2k-7k Implementation Data Center Unified Fabric AS-Fixed
    Cisco QuickStart Service for Data Center Network Foundation: Nexus 2k-7k Implementation Data Center Unified Fabric AS-Fixed
    Cisco QuickStart Service for Data Center Nexus Fiber Channel over Ethernet Implementation Data Center Unified Fabric AS-Fixed
    Cisco Remote Managed Service (RMS) Compliance Management and Configuration Service (CMCS) Support All    
    Cisco Remote Expert Branch and Mobile Adoption Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Remote Expert Branch Build Services for Five (5) Additional Branch Remote Expert Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Remote Expert Branch Build Services for Five (5) Additional Remote Expert Branch Pods Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Remote Expert Branch Build Services for One (1) Additional Branch Remote Experts Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Remote Expert Branch Build Services for One (1) Additional Remote Expert Branch Pod Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Remote Expert Mobile Build Services for Five (5) Additional Remote Expert Mobile Agents Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco RMA Only Service Support      
    Carrier Routing System (CRS) Pilot Services Implementation Networking    
    Cisco SAP HANA Scale-out Appliance Validation Support Service Implementation Data Center SAP HANA AS-Fixed
    Cisco SCL RAN Management System Provisioning Implementation Networking Enterprise Networking Partner
    Cisco SD-Access Advise and Implement Quick Start Implementation Networking Routing/Switching AS-Fixed
    Cisco Secure Automated WAN Quick Start Implement   Implementation Networking   AS-Fixed
    Cisco Secure Agile Exchange Lifecycle Management Service Managed      
    Cisco Secure Remote Worker DNS Security Implementation Service        
    Cisco Secure Remote Worker VPN Implementation Service - Medium        
    Cisco Secure Remote Worker VPN Implementation Service - Small        
    Cisco Security Extended Software Support Support Security Software  
    Cisco Security Incident Response Service Advisory Security   AS-Fixed
    Cisco Security Stealthwatch Deployment Service Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Deployment Service - International Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Deployment Service - No Travel Implementation Security   AS-Fixed
    Cisco Security Implementation Service Implementation Security    
    Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow) Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow) - No Travel Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow)- International Implementation Security   AS-Fixed
    Cisco Segment Routing Knowledge Transfer Quick Start Implementation Networking Routing/Switching AS-Fixed
    Cisco Stealthwatch Host Group Automation Service Implementation Security   AS-Fixed
    Cisco Security Expert Services - Local Travel Implementation Security SME AS-Fixed
    Cisco Security Expert Services - No Travel Implementation Security SME AS-Fixed
    Cisco Security Expert Services - International Travel Implementation Security SME AS-Fixed
    Cisco Security Advisory Services: PCI-DSS Readiness Assessment Advisory Security   AS-Fixed
    Cisco Stealthwatch Host Group Automation Service - International Implementation Security   AS-Fixed
    Cisco Stealthwatch Host Group Automation Service - No Travel Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Proxy Integration Service Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Proxy Integration Service - International Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Proxy Integration Service - No Travel Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Security Information Evenet Management (SIEM) Integration Service - International Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service Implementation Security   AS-Fixed
    Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service - No Travel Implementation Security   AS-Fixed
    Cisco Self-Maintainer Service for Unified Computing Support (UCS) Support Data Center Unified Computing System  
    Cisco Services Flex Points Optimization      
    Cisco Service for Big Data – Cold Data Offload Support Data Center   AS-Fixed
    Cisco Service for Big Data – ETL Offload Support Data Center   AS-Fixed
    Cisco Security Deployment Service for Firepower Solutions (Americas) Implementation Security   AS-Fixed
    Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - International Implementation Security   AS-Fixed
    Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - No Travel Implementation Security   AS-Fixed
    Cisco Security Deployment Service: AMP for Endpoints (up to 25000 endpoints) Implementation Security   AS-Fixed
    Cisco Security Deployment Service: AMP for Endpoints (up to 5000 endpoints) Implementation Security   AS-Fixed
    Cisco Security Design Assessment Service Advisory Security    
    Cisco Security IntelliShield Alert Manager Service Support Security    
    Cisco Security Advisory Services: Commercial Security Program and Control Design Assessment Advisory Security   AS-Fixed
    Cisco Self Organizing Network Optimization Support Service Optimization Networking    
    Cisco Services For Intrusion Prevention System (IPS) Support Security    
    Cisco Small Business Partner Rapid Response Services Support All   Partner
    Cisco Small Business Support Services Support All    
    Cisco Small Cell Optimization Service Optimization Mobility    
    Cisco Smart Net Total Care Support All    
    Cisco Smart Assist Service Support All    
    Cisco Software Support Services for Service Providers     Software  
    Cisco Software Application Services Support All Software  
    Cisco Software Support for SP Video Service Support Video Software  
    Cisco Software and Support Subscription Support All Software  
    Software Support Support All Software  
    Cisco Solution Support Express for Application Centric Infrastructure Support Data Center ACI Solution Support
    Cisco Solution Support Plus for Application Centric Infrastructure Support Data Center ACI Solution Support
    Cisco Solution Support Support All   Solution Support
    Cisco Solution Support for Service Providers Support     Solution Support
    Cisco Spares Onsite Service Support All    
    Cisco SP Mobility Packet Core (MPC) Network Visibility and Assessment Service Advisory Mobility    
    Cisco SP Base Support Support All    
    Cisco SP Security Optimization Service Optimization Security    
    Cisco Subject Matter Expert Service Advisory All SME  
    Cisco Support Services On Premises Application Software Subscription Term (non-orderable support service included with certain Cisco software term subscription licenses) Support All Software  
    Cisco Talos Incident Response Retainer Service Advisory Security    
    Cisco Technical Knowledge Library and Knowledge Services Training All    
    Cisco Technical Services Advantage Support All    
    Cisco Third Party Support Service Support All    
    Cisco Tidal Solution Connector Support Service Support Data Center    
    Cisco UCaaSxUCM Cloud for Partners Managed Collaboration    
    Cisco UCCE Branch and Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco UCCX Branch and Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco UCCE Branch Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco UCCX Branch Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco UCS Firmware Upgrade Advisory Service Advisory Data Center   AS-Fixed
    Cisco UCS Firmware Upgrade Implementation Service Implementation Data Center   AS-Fixed
    Cisco UCCE Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco UCCX Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
    Cisco Unified Communications Manager (UCM) Cloud Lab System Managed Collaboration    
    Cisco Unified Communications Manager (UCM) Cloud Pilot Managed Collaboration    
    Cisco Unified Workspace Licensing (CUWL) Named User Service Support Collaboration Webex  
    Cisco Video System Software Support Service Support Video Software  
    Video Collaboration Advise and Implement Subscription Service Implementation Collaboration    
    Cisco Vision Mobile - Local Control App Plan/Build Implementation IoE/IoT StadiumVision AS-Fixed
    Cisco Vision Mobile Replay Plan and Build Service Implementation IoE/IoT StadiumVision AS-Fixed
    Cisco Vision Mobile Visitor App Plan and Build Service Implementation IoE/IoT StadiumVision AS-Fixed
    Cisco WLAN Advise and Implement Services Implementation Networking Enterprise Wireless AS-Fixed
    Cisco WAN Orchestration Optimization Service Optimization Networking   Orchestration
    Cisco WebEx Advise and Implement Service (10,000 - 24,999 Users) Implementation Collaboration Webex AS-Fixed
    Cisco WebEx Advise and Implement Service (25,000+ Users) Implementation Collaboration Webex AS-Fixed
    Cisco WebEx Advise and Implement Service (0 - 5,000 Users) Implementation Collaboration Webex AS-Fixed
    Cisco WebEx Advise and Implement Service (5,000 - 9,999 Users) Implementation Collaboration Webex AS-Fixed
    Cisco Wireless LAN RF Design Fixed Implementation Networking Enterprise Wireless AS-Fixed
    Cisco Wireless LAN RF Validation Fixed Implementation Networking Enterprise Wireless AS-Fixed
    Cisco Wireless LAN 3-Month Optimization Service Optimization Networking Enterprise Wireless AS-Fixed
    Cisco Wireless LAN Subject Matter Expert (SME) Support Service Implementation Networking    
    Classified Collaboration-as-a-Service Managed Collaboration    
    Cloud Consumption Optimization Services Optimization Cloud    
    CloudCenter Advise and Implement - Medium Implementation Data Center CloudCenter AS-Fixed
    Cloud Security Assessment Service for XaaS Adoption Implementation Security   Adoption
    Cloud Strategy and Business Justification Service for XaaS Adoption Advisory Cloud   Adoption
    Cloud Strategy Workshop Service for XaaS Adoption Advisory Cloud   Adoption
    CNS Federal High Touch Technical Support Support   Routing/Switching  
    Collaboration Adoption Subscription Service Advisory Collaboration   Adoption
    Collaboration Optimization Services Optimization Collaboration    
    Collaboration Support Services Support Collaboration   Solution Support
    Collaborative Professional Services (CPS) : Assessment for Cloud Consumption Advisory Cloud   Partner
    Collaborative Professional Services (CPS) : Assessment for Cloud Consumption for Medium Enterprises Advisory Cloud   Partner
    Collaborative Professional Services (CPS) : Data Center Assessment Service Advisory Data Center   Partner
    Collaborative Professional Services (CPS) : Data Center Deployment Service for Cisco Unified Computing System (UCS) Director Implementation Data Center Unified Computing System Partner
    Collaborative Professional Services (CPS) : Data Center Design Service - Advanced Implementation Data Center   Partner
    Collaborative Professional Services (CPS) : Data Center Design Service - Standard Implementation Data Center   Partner
    Collaborative Professional Services (CPS) : Data Center Validation Service – Advanced Implementation Data Center   Partner
    Collaborative Professional Services (CPS) : Deployment Support and Validation for SAP HANA Service for Installation - Medium Implementation Data Center SAP HANA Partner
    Collaborative Professional Services (CPS) : Enterprise Networks Design Service - Advanced Implementation Networking   Partner
    Collaborative Professional Services (CPS) : Enterprise Networks Design Service - Standard Implementation Networking   Partner
    Collaborative Professional Services (CPS) : Enterprise Networks Validation Service - Advanced Implementation Networking   Partner
    Collaborative Professional Services (CPS) : Enterprise Networks Validation Service - Standard Implementation Networking   Partner
    Collaborative Professional Services (CPS) : FlexPod Technical Consulting Accelerator Service Advisory Data Center   Partner
    Collaborative Professional Services (CPS) : Identity Services Engine (ISE) Assessment Service Advisory Data Center   Partner
    Collaborative Professional Services (CPS) : Identity Services Engine (ISE) Validation Service Implementation Data Center   Partner
    Collaborative Professional Services (CPS) : IPV6 Assessment Service Advisory Networking   Partner
    Collaborative Professional Services (CPS) : Multi-Day Router and LAN Switch Audits Service Advisory Networking Routing/Switching Partner
    Collaborative Professional Services (CPS) : Network Device Security Assessment Service Advisory Security   Partner
    Collaborative Professional Services (CPS) : Private Cloud Design Service – Advanced Implementation Cloud   Partner
    Collaborative Professional Services (CPS) : Private Cloud Design Service – Standard Implementation Cloud   Partner
    Collaborative Professional Services (CPS) : Routing and Switching Assessment Service Advisory Networking Routing/Switching Partner
    Collaborative Professional Services (CPS) : Unified Computing System (UCS) Chassis Installation Plus Blades and Operating System Bundle QTY 1 Remote Implementation Data Center Unified Computing System Partner
    Connected Analytics for Contact Center Service Advisory Collaboration Unified Contact Center  
    Connected Analytics for Service Providers Advisory Networking Analytics  
    Configurable Assessment Service Advisory All   End of Sale
    Configurable Design Services Advisory All   End of Sale
    Connected Health Optimization Optimization IoE/IoT Connected Health  
    Configurable Services for Deployment Implementation All   End of Sale
    Configurable Services for Migration Implementation All   End of Sale
    Configurable Strategy and Analysis Services Advisory All   End of Sale
    Configurable Validation Services Advisory All   End of Sale
    Continuous Automation and Integration Testing Optimization      
    Curriculum Planning Review Training All    
    Custom Application Development and Integration Subscription Service Support Collaboration    
    Customer Care Contact Center Advise and Implement Subscription Service Implementation Collaboration Unified Contact Center
    Customer Care Custom Engineering Subscription Service Implementation Collaboration Unified Contact Center  
    Custom Service Model Development Subscription Service Optimization Software   Orchestration
    CX Cisco DNA Market Initiative for Level 1-3 Accelerators and Ask the Experts  
    		 Networking    
    Data Center Application Control Engine (ACE) Planning and Design Service Advisory Data Center    
    Data Center Networking Planning and Design Service Advisory Data Center    
    Data Center Nexus Planning and Design Service Advisory Data Center Unified Fabric  
    Data Center Onsite Consulting Service (UCS Startup Accelerator) Advisory Data Center Unified Computing System AS-Fixed
    Data Center Optimization Service Optimization Data Center    
    Data Center Storage Area Network (SAN) Health Check Optimization Data Center    
    Design Installation Validation Small Cell vHetNet Solution Advisory Networking   AS-Fixed
    Desktop Virtualization Assessment Service Advisory Data Center Unified Computing System AS-Fixed
    Director Class Networking (DCN) Director Class Storage Area Network (SAN) Planning and Design Service Advisory Data Center    
    End-to-End Data Center Assessments and Design Service Advisory Data Center    
    Enhanced Warranty Software Services Support All Software Warranty
    Essential Operate Services for Digital Media Solutions Support Collaboration Unified Communications  
    Essential Operate Services for Media Transformation Solutions Support Collaboration Unified Communications  
    External Network Vulnerability Assessment (S) Advisory Security   AS-Fixed
    External Network Vulnerability Assessment (M) Advisory Security   AS-Fixed
    External Network Vulnerability Assessment (L) Advisory Security   AS-Fixed
    External Network Penetration Assessment (VS) Advisory Security   AS-Fixed
    External Network Penetration Assessment (S) Advisory Security   AS-Fixed
    External Network Penetration Assessment (M) Advisory Security   AS-Fixed
    External Network Penetration Assessment (L) Advisory Security   AS-Fixed
    Field Area Networking Field Pilot Services
    		 Optimization IoE/IoT   AS-Fixed
    Field Area Networking Lab Validation Services
    		 Optimization IoE/IoT   AS-Fixed
    Field Area Networking SME Services
    		 Optimization IoE/IoT   AS-Fixed
    Focal Engineer Services Support All    
    Glossary of Terms for Cisco Managed Services Managed All    
    Hosted Collaboration Solution Advise and Implement Subscription Service Implementation Collaboration    
    Hosted Collaboration Solution (HCS) Assured Shared Architecture Advise-Implement-and-Optimize Service   Collaboration Software  
    Identity Services Engine Design Implementation Security   AS-Fixed
    Identity Service Engine Implementation Strategy Advisory Service Advisory Security   AS-Fixed
    Industrial Technical Support Service Support IoE/IoT   Partner
    Inventory and Reporting Tool Set Support Security Analytics  
    Internal Network Penetration Assessment (VS) Advisory Security   AS-Fixed
    Internal Network Penetration Assessment (S) Advisory Security   AS-Fixed
    Internal Network Penetration Assessment (M) Advisory Security   AS-Fixed
    Infrastructure Integration Applications (IIA) Consulting Services Advisory Networking Software  
    Identity Services Engine Design and Proof of Concept Implementation Security   AS-Fixed
    Identity Services Engine Implementation Subscription Service Implementation Security    
    Independent Software Vendor Application Services Support All Software  
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    Lancope Product Support Services Support All    
    Learning @ Cisco Digital Course Services Training      
    Managed Detection and Response Managed Security    
    Managed Collaboration Solution for Restricted Networks-D3 Managed Collaboration   Support
    Media Network Readiness Assessment Commercial Lite Advisory Collaboration Unified Communications AS-Fixed
    Media Network Readiness Assessment Enterprise Lite Advisory Collaboration Unified Communications AS-Fixed
    Media Network Readiness Assessment Large Advisory Collaboration Unified Communications AS-Fixed
    Media Network Readiness Assessment Medium Advisory Collaboration Unified Communications AS-Fixed
    Media Network Readiness Assessment Small Advisory Collaboration Unified Communications AS-Fixed
    Medium HANA C460 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
    Mentored Install (MINT) of Cisco DNA Center Advise and Implement Implementation Networking   Partner
    Mobility Application Services for Connected Mobile Experience Implementation Mobility   AS-Fixed
    Mobility Cisco Policy Suite (CPS) Optimization Service Optimization Networking    
    Mobility Experience Optimization Service Optimization Mobility    
    Mobile Packet Core (MPC) - Implementation of Inline Feature Service Implementation Networking   AS-Fixed
    Mobile Packet Core (MPC) - Installation and Commissioning Level 1 Service Implementation Networking   AS-Fixed
    Mobile Packet Core (MPC) - Installation and Commissioning Level 4 Service Implementation Networking   AS-Fixed
    Mobile Packet Core (MPC) - Installation Commissioning Level 2 Service Implementation Networking   AS-Fixed
    Mobile Packet Core (MPC) - Market Ready Trial Service Implementation Networking   AS-Fixed
    Mobile Packet Core (MPC) Installation and Commissioning Level 3 Service Implementation Networking   AS-Fixed
    Network Device Security Assessment Implementation Security   AS-Fixed
    Network Infrastructure, Software Strategy Service Optimization Networking   AS-Fixed
    Next Generation Firewall Implementation Subscription Service Implementation Security    
    Nexus Design Service for up to 2 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
    Nexus Design Service for up to 8 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
    Network Infrastructure Software Strategy Service Optimization Networking   Partner
    Nexus Implementation Service for up to 2 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
    Nexus Implementation Service for up to 8 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
    Network Optimization Service Optimization Networking Routing/Switching  
    Operate Service Event Collaboration Support Collaboration Unified Communications  
    Optimization Service for Security Enterprise License Agreement Optimization Security    
    Operations Systems Support (OSS) Optimization Support Services Optimization Networking    
    OT Insights Industrial Asset Discovery Assessment Advisory IoE/IoT   AS-Fixed
    Partner Optimization Service Support     Partner
    Plan and Design Review Services Implementation Networking   AS-Fixed
    Quick Start Deployment Service for APIC-EM Implementation Networking Prime AS-Fixed
    Release Verification Service Implementation Networking   AS-Fixed
    Remote Expert Mobile Hosted Trial Service Implementation Collaboration    
    Safety and Security Optimization Service Optimization Security    
    SAP Data Hub on Cisco Container Platform Advise and Implement QuickStart Service Advanced Services Implementation Cloud AS-Fixed
    Scale-out HANA B Series Appliance Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
    Scale-up HANA B260/C460/C880 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
    Secure Agile Exchange Advise and Implement (Quick Start) Implementation Networking   AS-Fixed
    Security Optimization Service Optimization Security    
    Service Activation Process Cisco Active Threat Analytics – Premier Managed Security    
    Service Control Optimization Service Optimization All    
    Service Description for Cisco Managed Services Managed All    
    Service Description for IaaS for UCM Cloud Managed      
    Service Provider Advantage Support      
    Set-Top-Box Extended Warranty Hardware Support Service Support Video   Warranty
    Smart Net Total Care (SNTC) Device Level Foundational Technical Service Support All   End of Sale
    Smart Net Total Care (SNTC) Standard Deployment and Support Service Support All   End of Sale
    SMARTnet Services Support All   End of Sale
    Small Business Incident Services Support All    
    Small HANA C260 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
    Software Risk Analysis and Recommendation Services Advisory Networking   AS-Fixed
    Software Subscription Support (non-orderable support service included with certain Cisco software term subscription licenses) Support All Software  
    Solution Validation Subscription Service Optimization      
    SP Advanced Plan and Design Review Services Implementation All   AS-Fixed
    SP Base Essentials Support Support Networking Routing/Switching  
    SP Base Without Software Support Technical Services      
    SP Enhanced Warranty Support All   Warranty
    SP Femto Solution Support Service Support Networking    
    SP Mobile Internet Optimization Support Services Optimization Mobility    
    SP Optical Optimization Support Service Optimization Networking    
    SP Program Management Service Implementation All    
    SP Video Optimization Service Optimization Video    
    SP Video Solution Support Service Support Video    
    SP Voice Optimization Service Optimization Collaboration    
    SP Wi-Fi – Core Network Readiness Assessment Service Advisory Mobility    
    SP Wi-Fi Lab Deployment Service Implementation Mobility    
    SP Wi-Fi Lab Design Service Implementation Mobility    
    SP Wi-Fi Optimization Service Optimization Mobility    
    SP Wi-Fi Solution Support Service Support Mobility    
    StadiumVision Content Data Integration Service Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director – External Data Source Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director – Head End Service Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Remote Knowledge Transfer Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Up to 10 Local Control Devices Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Up to 100 Local Control Devices Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Up to 25 Digital Media Players (DMPs) Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Up to 250 Digital Media Players (DMPs) Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Upgrade Onsite Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director - Upgrade Remote Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision Director Starter Kit Implementation Collaboration StadiumVision AS-Fixed
    StadiumVision SME Service Advisory Collaboration StadiumVision AS-Fixed
    Stealthwatch Implementation Subscription Service Implementation Security    
    Strategy and Analysis for IPv6 Implementation Networking   AS-Fixed
    TelePresence Essential Operate Services Support Collaboration    
    Technical Knowledge Library Training All    
    Technical Knowledge Library (TKLaaS) Training All   SaaS
    Technical Support Operations Management Support All    
    Technical Support for Cloud Collaboartion (U.S. and Canada Only) Support Cloud   End of Sale
    Technology Verification Service-Small 40 Hours Implementation Security   AS-Fixed
    Technology Verification Service-Medium 80 Hours Implementation Security   AS-Fixed
    Technology Verification Service-Large 160 Hours Implementation Security   AS-Fixed
    Tetration Optimization Services Optimization Data Center Analytics  
    Third Party Virtual Network Function Certification Testing       AS-Fixed
    Third Party Virtual Network Function (VNF) Re-Certification Testing       AS-Fixed
    UCS - Architecture Assessment (ASF-ULT2-UCS-AA) Advisory Data Center Unified Computing System AS-Fixed
    Unified Communications Advise and Implement Subscription Service Implementation Collaboration Unified Communications
    Unified Communications Collaboration Technology Services Advisory Collaboration Unified Communications  
    Unified Computing Mission Critical Support Service Support Data Center Unified Computing System End of Sale
    Unified Computing Support Service Support Data Center Unified Computing System End of Sale
    Unified Computing Systems (UCS) – Accelerated Deployment Service Implementation Data Center Unified Computing System AS-Fixed
    Unified Computing Systems (UCS) - Pre-Production Pilot Service Implementation Data Center Unified Computing System AS-Fixed
    Unified Computing Systems (UCS) - Virtualization Accelerator Implementation Data Center Unified Computing System AS-Fixed
    Unified Computing Systems (UCS) - Virtualization Assessment Implementation Data Center Unified Computing System AS-Fixed
    Unified Computing Systems (UCS) Planning and Design Service Implementation Data Center Unified Computing System  
    Unified Computing Warranty Plus Support Data Center Unified Computing System Warranty
    Unified Contact Center (UCC) Custom Application Software Services Implementation Collaboration Unified Contact Center  
    Validation and Test Optimization Services Optimization All    
    Video Collaboration Advise and Implement Subscription Service Implementation Collaboration  
    WAAS Wide Area Application Services Planning and Design Implementation Data Center    
    Webex Edge Connect Advise & Implement Service Implementation Collaboration   AS-Fixed
    Wireless LAN Network Assessment Advisory Networking Enterprise Wireless AS-Fixed
    Wireless Optimization Service Optimization Networking Enterprise Wireless  

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