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Connecting people with great local businesses

Yelp enhanced its customer experience by building automation into its security practice using Cisco Umbrella and Investigate.

Summary

Customer service employee on the phone behind computer screens

Challenges

  • Secure data and trust of expanding user-base
  • Response time to critical incidents
  • Threat detection capabilities
Two network security employees talk while looking at a laptop

Results

  • Decreased incident response time from days to minutes through automation, enabled by the Investigate API
  • Enriched security event data and threat intelligence reduced network security incidents
  • Increased protection against malware, ransomware, and other threats on and off the network
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What they’re saying

"Cisco Umbrella gives us more confidence in our ability to proactively protect our customers and employees, and more efficiency in our incident response process."

Vivek Raman, Head of Security, Yelp
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Who is Yelp?

Industry: Review Aggregation Service
Location: United States
Size: 4,000+ employees

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