الحلول الفائقة لمراكز الاتصال الموحدة من Cisco
التعليقات-
- Unified Contact Center Express 12.5(1)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
- Unified Contact Center Express 15.0(1)
الحالة: متوفر | تاريخ الإصدار: 30-Apr-2025
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أعلى نتائج البحث
المعلومات الرئيسية
شاهَد العملاء أيضًا
المحتوى المحفوظ
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إشعارات الأمان الحديثة
- 11-Mar-2026
- 18-Nov-2025
- 13-Nov-2025
- 16-Jul-2025
- 16-Jul-2025
فئات المستندات
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أوراق البيانات ومعلومات المنتج
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
- Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
End-of-Life and End-of-Sale Notices
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Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 11.6(2) Data Sheet
- Cisco Unified Contact Center Express 11.6 Data Sheet
- Cisco Unified Contact Center Express 11.0 Data Sheet
- Webex Workforce Optimization Data Sheet (PDF - 3 MB)
أوراق البيانات
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إشعارات الأمان
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Cisco Unified Contact Center Express 12.5(1)
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
الإعلامات الميدانية
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Express Remote Code Execution Vulnerabilities
- Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
- Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Vulnerabilities
- Cisco Customer Collaboration Platform Information Disclosure Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
الاستشارات الأمنية والاستجابات والإعلامات
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الإصدار والتوافق
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
معلومات التوافق
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Cisco Unified Contact Center Express Engineering Specials (ES) Information
ملاحظات الإصدار
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المرجع
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
المراجع الفنية
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
مخططات التوثيق
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
معلومات الترخيص
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التصميم
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
أدلة التصميم
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التثبيت والترقية
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Getting Started with IP IVR Guide, Release 12.5(1)
أدلة التثبيت والترقية
- الدليل خطوة بخطوة لترقية CCP إلى الإصدار 15
- دليل ترقية UCCX الإصدار 15 خطوة بخطوة
تثبيت TechNotes وترقيته
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التكوين
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
أدلة التكوين
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
أدلة المميزات
- تكوين حلول SSO على CCX و PREM Contact Center مع OKTA IDP
- فهم الترخيص الذكي في Unified Contact Center Express (UCCX)
- تكوين المتصل الصادر ل UCCX Agent المتتالي المستند إلى UCCX
- تكوين المتصل الصادر لوكيل UCCX المستند إلى
- تكوين الأدوات الذكية الخاصة بالتقارير التاريخية CUIC في Cisco Finesse باستخدام الأداة الذكية الخاصة بالطرف الثالث
- تكوين إدارة التقويم السريع ل Unified Contact Center
- تكوين طريقة العرض الافتراضية لتقرير CUIC وحدود
- تكوين نموذج UCCX Smart Licensing-Direct
- تكوين الملحق المشترك للوكيل على UCCX
- Webex Experience Management Integration مع Contact Center Express
- تكوين ميزة توسيع وتوصيل ل UCCX
- تكوين برنامج نصي مخصص لميزة CallBack في UCCX
- التقاط حزمة محسن على جميع طرز جهاز VOS
- تكوين معالجة ما بعد المكالمات على Cisco Unified Contact Center Express (UCCX) 11.0(1) أو الأحدث
- الاتصال بمركز SSO مع موفر هوية OKTA
أمثلة على التكوين وTechNotes
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الصيانة والتشغيل
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
أدلة التشغيل والصيانة
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
أدله المستخدم النهائي
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استكشاف الأخطاء وإصلاحها
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Cisco Unified Contact Center Express 12.5(1)
- أستكشاف أخطاء الأداة الذكية لخدمة السياق وإصلاحها التي لا تظهر زر تسجيل
- تغيير حالة الوكيل إلى "جاهز" بعد عدم الرد على مكالمة
- كيفية عمل IPCC Express مع Extension Mobility
Support FAQ
- الحصول على إصدارات منتجات مركز الاتصال الكاملة
- التحقق من تكوين مطالبات TTS التي لا يتم تشغيلها بشكل صحيح عند إستخدامها باللغة الصينية
- أستكشاف أخطاء UCCX Finesse و CUIC الشائعة وإصلاحها
- تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم
- أستكشاف أخطاء النسخ الاحتياطي ل UCCX وإصلاحها برسائل الخطأ
- فهم اتصال WebSocket للحصول على دقة
- فهم بنية JTAPI وتدفق المكالمات في UCCX
- فهم مستويات تتبع UCCX
- أستكشاف أخطاء تسجيل دخول الوكيل وإصلاحها
- أستكشاف المشكلة وإصلاحها مع تنبيه CCXToCUICEngineSyncFailed
- أستكشاف أخطاء النظام الفرعي لخدمة CM الهاتفية وخدمة مدير التطبيقات وإصلاحها
- إستخدام CLI لتجميع سجلات Unified Contact Center Express
- أستكشاف أخطاء الأدوات الذكية المخصصة أو الجديدة وإصلاحها
- أستكشاف أخطاء Apache Log4j وإصلاحها في حل Unified Contact Center Express
- إستخدام عالي لوحدة المعالجة المركزية (CPU)
استكشاف أخطاء TechNotes وإصلاحها
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