الحلول الفائقة لمراكز الاتصال الموحدة من Cisco
التعليقات-
- Unified Contact Center Express 11.0(1)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Apr-2024
- Unified Contact Center Express 11.5(1)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Apr-2024
- Unified Contact Center Express 11.6(1)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Apr-2024
- Unified Contact Center Express 11.6(2)
الحالة: نهاية الدعم | تاريخ نهاية الدعم: 30-Apr-2024
- Unified Contact Center Express 12.5(1)
الحالة: غير قابل للطلب | تاريخ نهاية الدعم: 31-Dec-2027
- Unified Contact Center Express 15.0(1)
الحالة: متوفر | تاريخ الإصدار: 30-Apr-2025
-
أعلى نتائج البحث
المعلومات الرئيسية
شاهَد العملاء أيضًا
المحتوى المحفوظ
-
مكنك الآن حفظ المستندات لتيسير الوصول والاستخدام في المستقبل. سيتم إدراج المستندات المحفوظة لهذا المنتج هنا، أو قم بزيارة صفحة المحتوى المحفوظ الخاص بي لعرض وإدارة جميع المحتويات المحفوظة من خلال Cisco.com.
سجّل الدخول للاطّلاع على محتواك المحفوظ.
إشعارات الأمان الحديثة
- 11-Mar-2026
- 18-Nov-2025
- 13-Nov-2025
- 16-Jul-2025
- 16-Jul-2025
فئات المستندات
-
أوراق البيانات ومعلومات المنتج
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
- Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
End-of-Life and End-of-Sale Notices
-
Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 11.6(2) Data Sheet
- Cisco Unified Contact Center Express 11.6 Data Sheet
- Cisco Unified Contact Center Express 11.0 Data Sheet
- Webex Workforce Optimization Data Sheet (PDF - 3 MB)
أوراق البيانات
-
إشعارات الأمان
-
Applicable to Multiple Releases
- Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended
-
Cisco Unified Contact Center Express 12.5(1)
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
-
Cisco Unified Contact Center Express 11.0(1)
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
الإعلامات الميدانية
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Express Remote Code Execution Vulnerabilities
- Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
- Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Vulnerabilities
- Cisco Customer Collaboration Platform Information Disclosure Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
الاستشارات الأمنية والاستجابات والإعلامات
-
-
الإصدار والتوافق
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
معلومات التوافق
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
- Cisco Unified Contact Center Express Engineering Specials (ES) Information
ملاحظات الإصدار
-
-
المرجع
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
المراجع الفنية
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
مخططات التوثيق
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
معلومات الترخيص
-
-
التصميم
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
أدلة التصميم
-
-
التثبيت والترقية
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Getting Started with IP IVR Guide, Release 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
أدلة التثبيت والترقية
- دليل ترقية UCCX الإصدار 15 خطوة بخطوة
تثبيت TechNotes وترقيته
-
-
التكوين
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
-
Cisco Unified Contact Center Express 11.5(1)
-
Cisco Unified Contact Center Express 11.0(1)
أدلة التكوين
-
Cisco Unified Contact Center Express 15.0(1)
-
Cisco Unified Contact Center Express 12.5(1)
-
Cisco Unified Contact Center Express 11.6(2)
-
Cisco Unified Contact Center Express 11.6(1)
أدلة المميزات
-
Cisco Unified Contact Center Express 11.0(1)
- Cisco Unified Contact Center Express Expression Language Reference Guide, Release 11.0(1) (PDF - 2 MB)
- Cisco Unified Contact Center Express Editor Step Reference Guide, Release 11.0(1) (PDF - 6 MB)
- Cisco Unified Contact Center Express Getting Started with Scripts, Release 11.0(1) (PDF - 10 MB)
- Cisco Unified Contact Center Express CTI Protocol Developer Guide Release 11.0(1)
- Cisco Unified Contact Center Express Report Developer Guide, Release 11.0(1)
أدلة برمجية
- تكوين إدارة شهادات حل UCCX
- تكوين المتصل الصادر ل UCCX Agent المتتالي المستند إلى UCCX
- تكوين المتصل الصادر لوكيل UCCX المستند إلى
- تكوين الأدوات الذكية الخاصة بالتقارير التاريخية CUIC في Cisco Finesse باستخدام الأداة الذكية الخاصة بالطرف الثالث
- فهم الترخيص الذكي في Unified Contact Center Express (UCCX)
- تكوين إدارة التقويم السريع ل Unified Contact Center
- تكوين طريقة العرض الافتراضية لتقرير CUIC وحدود
- تكوين نموذج UCCX Smart Licensing-Direct
- تكوين الملحق المشترك للوكيل على UCCX
- Webex Experience Management Integration مع Contact Center Express
- تكوين ميزة توسيع وتوصيل ل UCCX
- تكوين برنامج نصي مخصص لميزة CallBack في UCCX
- التقاط حزمة محسن على جميع طرز جهاز VOS
- تكوين معالجة ما بعد المكالمات على Cisco Unified Contact Center Express (UCCX) 11.0(1) أو الأحدث
- دمج SocialMiner مع Gmail على UCCX 11.6
أمثلة على التكوين وTechNotes
-
-
الصيانة والتشغيل
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(2)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
- Index
- Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(2)
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(1)
- Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(1)
- Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.5(1)
أدلة التشغيل والصيانة
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Report User Guide, Release 11.6(2)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(2)
- Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2)
- Cisco Unified Contact Center Express Reporting Guide, Release 11.6(1)
- Cisco Unified Contact Center Express Report User Guide, Release 11.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.5(1)
- Cisco Unified CCX Report Description Guide, Release 11.5(1)
أدله المستخدم النهائي
-
استكشاف الأخطاء وإصلاحها
-
Cisco Unified Contact Center Express 12.5(1)
- أستكشاف أخطاء الأداة الذكية لخدمة السياق وإصلاحها التي لا تظهر زر تسجيل
- تغيير حالة الوكيل إلى "جاهز" بعد عدم الرد على مكالمة
- كيفية عمل IPCC Express مع Extension Mobility
- كيف يمكنني زيادة عدد الحلقات إلى سطح المكتب الوكيل؟
Support FAQ
- الحصول على إصدارات منتجات مركز الاتصال الكاملة
- التحقق من تكوين مطالبات TTS التي لا يتم تشغيلها بشكل صحيح عند إستخدامها باللغة الصينية
- أستكشاف أخطاء UCCX Finesse و CUIC الشائعة وإصلاحها
- تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم
- التحقق من تراخيص UCCX الكلاسيكية
- أستكشاف أخطاء النسخ الاحتياطي ل UCCX وإصلاحها برسائل الخطأ
- فهم اتصال WebSocket للحصول على دقة
- فهم بنية JTAPI وتدفق المكالمات في UCCX
- فهم مستويات تتبع UCCX
- أستكشاف أخطاء تسجيل دخول الوكيل وإصلاحها
- فهم تنفيذ BOSH الخاص ببرنامج Finesse واستكشاف أخطائه وإصلاحها
- أستكشاف المشكلة وإصلاحها مع تنبيه CCXToCUICEngineSyncFailed
- أستكشاف أخطاء النظام الفرعي لخدمة CM الهاتفية وخدمة مدير التطبيقات وإصلاحها
- إستخدام CLI لتجميع سجلات Unified Contact Center Express
- أستكشاف أخطاء الأدوات الذكية المخصصة أو الجديدة وإصلاحها
استكشاف أخطاء TechNotes وإصلاحها
-
-
سجّل الدخول للاطّلاع على التنزيلات المتاحة.
-
