Module 10: Cisco SMB Support Assistant

Deciding whether the Cisco SMB Support Assistant program is right for your customer.

Do you expect to make any major changes to your network?

This is a critical question. Many SMB customers are looking for specific networking solutions that will not change significantly as their company grows. For example, adding additional employees to the network may require additional SMB networking to support them on the network, but these employees aren’t doing something different on that network like supporting an internet chat support center. Cisco SMB Support Assistant is perfect in these situations.

However, if your customer anticipates changes to their networking functionality, Cisco SMB Support Assistant may not provide the Cisco OS software upgrades necessary to support that change.

Probe your customer to understand their immediate networking needs and their long-term networking vision. Tie these needs back to the capabilities provided through the Cisco OS software that will be provided with their equipment. Will the software they purchase meet their immediate and long-term needs? If not, your customer may want to consider SMARTnet as an alternative.

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